Copper vs Norada Solve360

What users are saying about

Score 6 out of 10

Based on 57 reviews and ratings

Score 3 out of 10

Based on 4 reviews and ratings

Feature Set Ratings

Norada Solve360 ranks higher in 8 feature sets: Sales Force Automation, Customer Service & Support, Marketing Automation, CRM Project Management, CRM Reporting & Analytics, Customization, Security, Social CRM

Sales Force Automation

4.6

Copper

46%

7.8

Norada Solve360

78%

Norada Solve360 ranks higher in 8/9 features

Customer data management / contact management

6.0

60%

18 Ratings

9.0

90%

1 Rating

Workflow management

3.3

33%

17 Ratings

7.0

70%

1 Rating

Territory management

5.0

50%

4 Ratings

8.0

80%

1 Rating

Opportunity management

5.6

56%

17 Ratings

6.0

60%

1 Rating

Integration with email client (e.g., Outlook or Gmail)

8.3

83%

18 Ratings

8.0

80%

1 Rating

Contract management

5.9

59%

9 Ratings

9.0

90%

1 Rating

Quote & order management

2.0

20%

7 Ratings

5.0

50%

1 Rating

Interaction tracking

4.4

44%

17 Ratings

10.0

100%

1 Rating

Channel / partner relationship management

1.1

11%

7 Ratings

8.0

80%

1 Rating

Customer Service & Support

3.5

Copper

35%

8.7

Norada Solve360

87%

Norada Solve360 ranks higher in 3/3 features

Case management

2.9

29%

9 Ratings

7.0

70%

1 Rating

Call center management

3.3

33%

5 Ratings

10.0

100%

1 Rating

Help desk management

4.4

44%

7 Ratings

9.0

90%

1 Rating

Marketing Automation

2.9

Copper

29%

6.0

Norada Solve360

60%

Norada Solve360 ranks higher in 2/2 features

Lead management

4.3

43%

15 Ratings

7.0

70%

1 Rating

Email marketing

1.4

14%

9 Ratings

5.0

50%

1 Rating

CRM Project Management

3.8

Copper

38%

7.5

Norada Solve360

75%

Norada Solve360 ranks higher in 2/3 features

Task management

4.7

47%

18 Ratings

8.0

80%

1 Rating

Billing and invoicing management

1.7

17%

5 Ratings

7.0

70%

1 Rating

Reporting

5.0

50%

16 Ratings

N/A

0 Ratings

CRM Reporting & Analytics

6.3

Copper

63%

9.0

Norada Solve360

90%

Norada Solve360 ranks higher in 3/3 features

Forecasting

5.6

56%

15 Ratings

9.0

90%

1 Rating

Pipeline visualization

6.9

69%

17 Ratings

10.0

100%

1 Rating

Customizable reports

6.4

64%

15 Ratings

8.0

80%

1 Rating

Customization

5.1

Copper

51%

9.5

Norada Solve360

95%

Norada Solve360 ranks higher in 4/4 features

Custom fields

8.0

80%

18 Ratings

10.0

100%

1 Rating

Custom objects

4.9

49%

12 Ratings

10.0

100%

1 Rating

Scripting environment

4.1

41%

3 Ratings

8.0

80%

1 Rating

API for custom integration

3.5

35%

8 Ratings

10.0

100%

1 Rating

Security

8.4

Copper

84%

10.0

Norada Solve360

100%

Norada Solve360 ranks higher in 2/2 features

Single sign-on capability

8.9

89%

12 Ratings

10.0

100%

1 Rating

Role-based user permissions

8.0

80%

12 Ratings

10.0

100%

1 Rating

Social CRM

2.1

Copper

21%

8.0

Norada Solve360

80%

Norada Solve360 ranks higher in 2/2 features

Social data

2.2

22%

12 Ratings

8.0

80%

1 Rating

Social engagement

2.0

20%

7 Ratings

8.0

80%

1 Rating

Integrations with 3rd-party Software

2.0

Copper

20%

Norada Solve360

Feature Set Not Supported

N/A

Copper ranks higher in 2/2 features

Marketing automation

3.0

30%

12 Ratings

N/A

0 Ratings

Compensation management

1.0

10%

1 Rating

N/A

0 Ratings

Platform

7.2

Copper

72%

Norada Solve360

Feature Set Not Supported

N/A

Copper ranks higher in 1/1 features

Mobile access

7.2

72%

16 Ratings

N/A

0 Ratings

Attribute Ratings

Norada Solve360 is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Copper

30%

19 Ratings

7.0

Norada Solve360

70%

1 Rating

Copper

47%

10 Ratings

Norada Solve360

N/A

0 Ratings

Copper

28%

12 Ratings

9.0

Norada Solve360

90%

2 Ratings

Pros

I think the Opportunities Pipeline is probably the best feature of the CRM. The versatility of it allows for pipelines to be made for not only sales but myriad of other ways.
Copper's commitment to customer satisfaction is pretty spectacular. Many CRMs aren't as dedicated to this and provide their customers with simple how to articles that fall short of being an actual help.
Copper's ability to sync with Google is an undersold perk. If a company relies on the Google workspace, Copper is an amazing tool to work alongside with Google.

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Verified User

Employee in Other

Financial Services Company, 51-200 employees

View all 19 answers on this topic

Contact database.
Integrated communications and communication history across projects.
Task lists and objectives.

Read full review

Mārtiņš Pakulis

Project Manager

Baltic4youMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Cons

Copper automatically pulls leads' social information and picture. Sometimes this information is not accurate.
We did not have a successful integration with RingCentral (web phone and meeting app) but this isn't a huge drawback.
I am pleased using Copper and can't think of any other cons since implementation.

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Erik Viager

Manager, Business Development

Manifest LLCMarketing and Advertising, 51-200 employees

View all 19 answers on this topic

More advanced filters for tasks.
More advanced project organization elements.

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Mārtiņš Pakulis

Project Manager

Baltic4youMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

$25 per month per user

Copper Editions & Modules

Edition

Basic	$25.00¹
Professional	$59.00¹
Business	$119.00¹

per month per user

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

—

Starting Price

$39 per month

Norada Solve360 Editions & Modules

—

Additional Pricing Details

—

Usability

Copper 4.7

Based on 10 answers

I would rate Copper overall usability as a 10. It is easy to use. I am not extremely computer friendly so I needed to find something that would fit what I can do. Copper definitely fit the bill. I would highly recommend it to anyone of any level of computer knowledge.

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Jason Tenzer

President

Golf Advisory CouncilSports, 1-10 employees

View all 10 answers on this topic

No score

No answers yet

No answers on this topic

Support Rating

Copper 2.8

Based on 12 answers

It has been so far so good, they have been quick to respond to queries, and do follow up as well. But then again this is a work in progress and I guess they would not have a solution to every problem every posed to them right away. Hence I will refrain from making any judgments.

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Ben J. Varghese

Manager, Sales Readiness

NytroComputer Software, 51-200 employees

View all 12 answers on this topic

Norada Solve360 9.0

Based on 2 answers

I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.

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Mārtiņš Pakulis

Project Manager

Baltic4youMarketing and Advertising, 1-10 employees

View all 2 answers on this topic

Alternatives Considered

ProsperWorks is just an amazing lightweight CRM. Unless you're a large organization that needs to build out crazy custom reporting and tools that integrate into your CRM, Prosperworks is the best bet. Instead of being an IT project that you need to get a bunch of other people involved in, it just works and allows the very basic job of managing customer relationships to be done effectively. Salesforce is too bloated for a small organization, and while HubSpot is pretty decent it just doesn't match the Gmail integration and usability of Prosperworks.

Read full review

Scott Entwistle

Founder

Predictable HireHuman Resources, 1-10 employees

View all 19 answers on this topic

No answers on this topic

Return on Investment

Speed to call leads has increased for us over 32%.
Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.

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Kelly Wasden

Sr. Account Executive

MotivosityHuman Resources, 11-50 employees

View all 19 answers on this topic

Easy to keep track of client needs.
Easy to work in a team with the same client base.
Easy to organize work.

Read full review

Mārtiņš Pakulis

Project Manager

Baltic4youMarketing and Advertising, 1-10 employees

View all 1 answers on this topic

Copper

Norada Solve360

Copper

Norada Solve360

Customer data management / contact management

Workflow management

Territory management

Opportunity management

Integration with email client (e.g., Outlook or Gmail)

Contract management

Quote & order management

Interaction tracking

Channel / partner relationship management

Copper

Norada Solve360

Case management

Call center management

Help desk management

Copper

Norada Solve360

Lead management

Email marketing

Copper

Norada Solve360

Task management

Billing and invoicing management

Reporting

Copper

Norada Solve360

Forecasting

Pipeline visualization

Customizable reports

Copper

Norada Solve360

Custom fields

Custom objects

Scripting environment

API for custom integration

Copper

Norada Solve360

Single sign-on capability

Role-based user permissions

Copper

Norada Solve360

Social data

Social engagement

Copper

Norada Solve360

Marketing automation

Compensation management

Copper

Norada Solve360

Mobile access

Copper

Norada Solve360

Copper

Norada Solve360

Copper

Norada Solve360

Likelihood to Recommend

Copper

Norada Solve360

Pros

Copper

Norada Solve360

Cons

Copper

Norada Solve360

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Copper Editions & Modules

Edition

Additional Pricing Details

General

Free Trial