What users are saying about
41 Ratings
41 Ratings
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Score 7 out of 100
2 Ratings
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Score 8 out of 100

Likelihood to Recommend

Copper

Positives for [Copper (formerly ProsperWorks)]:-G Suite Compatibility: An industry problem Copper CRM is focused on solving is the lack of integration with current software systems like G Suite. Copper CRM is fully compatible with G Suite, and it is the only sales automation solution endorsed by Google.-Copper CRM is focused on the time-to-value ratio. It aims to provide the maximum value possible while limiting the time it takes for its users to input data manually. Some of its features include workflow and task automation for users who sign up for the two higher tiers.-Simplicity: Copper CRM is designed to be simple. The software has a handy sidebar where users can search for tasks, tracked emails, opportunities, and companies. A link to contact the Support team is also included. If users have issues, they can simply reach out to this team.-Quick Onboarding: Setting up or switching to Copper is a quick and painless experience. Copper focuses on getting new users set up within days, not weeks or months like some of its competitors.Negatives:-Lack of Features: The biggest drawback of Copper CRM is the lack of features it provides its users. It is designed for simplicity. Therefore, it is missing many of the advanced features offered by its competitors. For example, it doesn’t offer users a dedicated account manager, and click-to-call requires third-party software.-Lack of Flexibility Outside G Suite
Ben J. Varghese | TrustRadius Reviewer

Norada Solve360

If you're working with a lot of clients and are working in one field Norada is perfect. I found it difficult to configure it to work precisely as I want to for a multi-field company that offers two very different products whose sales teams should never meet, yet know about each other.
Mārtiņš Pakulis | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.5
Norada Solve360
7.8
Customer data management / contact management
Copper
8.1
Norada Solve360
9.0
Workflow management
Copper
7.3
Norada Solve360
7.0
Territory management
Copper
5.2
Norada Solve360
8.0
Opportunity management
Copper
7.9
Norada Solve360
6.0
Integration with email client (e.g., Outlook or Gmail)
Copper
9.2
Norada Solve360
8.0
Contract management
Copper
7.1
Norada Solve360
9.0
Quote & order management
Copper
6.4
Norada Solve360
5.0
Interaction tracking
Copper
8.0
Norada Solve360
10.0
Channel / partner relationship management
Copper
8.0
Norada Solve360
8.0

Customer Service & Support

Copper
7.1
Norada Solve360
8.7
Case management
Copper
7.2
Norada Solve360
7.0
Call center management
Copper
6.2
Norada Solve360
10.0
Help desk management
Copper
8.1
Norada Solve360
9.0

Marketing Automation

Copper
5.1
Norada Solve360
6.0
Lead management
Copper
8.1
Norada Solve360
7.0
Email marketing
Copper
2.2
Norada Solve360
5.0

CRM Project Management

Copper
5.1
Norada Solve360
7.5
Task management
Copper
6.6
Norada Solve360
8.0
Billing and invoicing management
Copper
2.5
Norada Solve360
7.0
Reporting
Copper
6.2
Norada Solve360

CRM Reporting & Analytics

Copper
6.2
Norada Solve360
9.0
Forecasting
Copper
5.0
Norada Solve360
9.0
Pipeline visualization
Copper
7.7
Norada Solve360
10.0
Customizable reports
Copper
5.7
Norada Solve360
8.0

Customization

Copper
6.8
Norada Solve360
9.5
Custom fields
Copper
8.1
Norada Solve360
10.0
Custom objects
Copper
7.2
Norada Solve360
10.0
Scripting environment
Copper
8.0
Norada Solve360
8.0
API for custom integration
Copper
4.0
Norada Solve360
10.0

Security

Copper
8.6
Norada Solve360
10.0
Single sign-on capability
Copper
8.9
Norada Solve360
10.0
Role-based user permissions
Copper
8.2
Norada Solve360
10.0

Social CRM

Copper
3.3
Norada Solve360
8.0
Social data
Copper
4.1
Norada Solve360
8.0
Social engagement
Copper
2.6
Norada Solve360
8.0

Integrations with 3rd-party Software

Copper
7.9
Norada Solve360
Marketing automation
Copper
7.9
Norada Solve360

Platform

Copper
7.4
Norada Solve360
Mobile access
Copper
7.4
Norada Solve360

Pros

Copper

  • The Google integration and Chrome extension automatically tracks and updates prospect and lead activity in the CRM. Data entry is simplified.
  • Copper is a very user-friendly CRM with the ability to create custom fields, multiple pipelines, sales stages, etc. It is truly customizable and far less complex than other CRMs I have used in the past.
  • Copper makes it simple to add leads manually, through Gmail or using a template and uploading a large list.
  • Great support. We are very happy with our account management team and they strive to make sure we are getting the most out of the platform.
  • Pricing is very competitive.
Erik Viager | TrustRadius Reviewer

Norada Solve360

  • Contact database.
  • Integrated communications and communication history across projects.
  • Task lists and objectives.
Mārtiņš Pakulis | TrustRadius Reviewer

Cons

Copper

  • I wish they allowed you to email from within the CRM and create calendar invites from within the app instead of just kicking you out to a Gmail window.
  • I wish they included more custom fields and email tracking in their basic plan.
Scott Entwistle | TrustRadius Reviewer

Norada Solve360

  • More advanced filters for tasks.
  • More advanced project organization elements.
Mārtiņš Pakulis | TrustRadius Reviewer

Usability

Copper

Copper 6.1
Based on 4 answers
It's funny. In all other processes EXCEPT for cancellation, the UX & UI is straightforward and friendly, gives you an adequate notification, and works as expected. Wonder why a company would have the opposite design principles in place for their cancellation process. It's almost as if they are intentionally trying to prevent people to cancel their accounts successfully. Beware.
Nathan Young | TrustRadius Reviewer

Norada Solve360

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 4.2
Based on 6 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Norada Solve360

Norada Solve360 9.0
Based on 1 answer
I have received fast answers to any questions I have ever had. The support staff knows how to work with less tech-literate people and is patient enough to explain. Even if my issue was not solvable the support staff gave me another way to get the job done.
Mārtiņš Pakulis | TrustRadius Reviewer

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Norada Solve360

No answers on this topic

Return on Investment

Copper

  • Speed to call leads has increased for us over 32%.
  • Opportunities have not fallen through the cracks with collaboration efforts from CS and Sales.
  • Saves us time inputting information into just Copper vs. multiple clicks and crappy integrations with other CRMs.
Kelly Wasden | TrustRadius Reviewer

Norada Solve360

  • Easy to keep track of client needs.
  • Easy to work in a team with the same client base.
  • Easy to organize work.
Mārtiņš Pakulis | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Copper Editions & Modules

Edition
Basic$251
Professional$591
Business$1191
  1. per user per month
Additional Pricing Details

Norada Solve360

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?

Norada Solve360 Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Copper
5.7
Norada Solve360
7.0

Usability

Copper
6.1
Norada Solve360

Support Rating

Copper
4.2
Norada Solve360
9.0

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