What users are saying about
38 Ratings
1 Ratings
38 Ratings
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Score 8.4 out of 100
1 Ratings
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Score 7 out of 100

Likelihood to Recommend

Copper

Copper is the perfect CRM for businesses and organizations that use G-Suite. It integrates seamlessly with Google products and makes data entry a thing of the past. With a simple click, you can import leads from your Gmail conversations or import a prebuilt list in a matter of minutes. Copper is truly customizable and is very easy to make the CRM work for you. It is very easy to create custom fields, manage leads, people and opportunities, and run reports on user activity, pipelines, and more. I think Copper is less appropriate for organizations that may need very complex CRM environments and do not leverage Gmail or G-suite products. Copper is the CRM for Google users.
Erik Viager | TrustRadius Reviewer

Womply

It is best suited if you want to try and achieve more reviews of your business. It is also good if you do not want to take time responding to reviews. By the same token, it is less appropriate when auto-response is turned on. If there is a negative review, it is better to address it in person, as there may be a specific customer service issue that a computer response is not going to understand.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Copper
7.8
Womply
Customer data management / contact management
Copper
8.3
Womply
Workflow management
Copper
7.2
Womply
Territory management
Copper
8.0
Womply
Opportunity management
Copper
8.5
Womply
Integration with email client (e.g., Outlook or Gmail)
Copper
8.0
Womply
Contract management
Copper
7.9
Womply
Quote & order management
Copper
6.3
Womply
Interaction tracking
Copper
7.9
Womply
Channel / partner relationship management
Copper
7.9
Womply

Customer Service & Support

Copper
8.1
Womply
Case management
Copper
7.9
Womply
Call center management
Copper
8.0
Womply
Help desk management
Copper
8.3
Womply

Marketing Automation

Copper
8.3
Womply
Lead management
Copper
8.2
Womply
Email marketing
Copper
8.4
Womply

CRM Project Management

Copper
7.9
Womply
Task management
Copper
8.1
Womply
Billing and invoicing management
Copper
8.0
Womply
Reporting
Copper
7.5
Womply

CRM Reporting & Analytics

Copper
7.1
Womply
Forecasting
Copper
7.1
Womply
Pipeline visualization
Copper
8.4
Womply
Customizable reports
Copper
5.8
Womply

Customization

Copper
7.4
Womply
Custom fields
Copper
8.3
Womply
Custom objects
Copper
8.1
Womply
Scripting environment
Copper
8.0
Womply
API for custom integration
Copper
5.3
Womply

Security

Copper
8.3
Womply
Single sign-on capability
Copper
8.4
Womply
Role-based user permissions
Copper
8.2
Womply

Social CRM

Copper
7.7
Womply
Social data
Copper
6.5
Womply
Social engagement
Copper
9.0
Womply

Integrations with 3rd-party Software

Copper
7.7
Womply
9.0
Marketing automation
Copper
7.7
Womply
9.0

Platform

Copper
8.1
Womply
Mobile access
Copper
8.1
Womply

Pros

Copper

  • ProsperWorks UI and integration with Gmail is just unmatched. It's beautiful, easy, straight forward, and a delight to use.
  • Their kanban flow for deals is awesome, and the ability to link any deal/company/person/document/calendar event with just about any other one makes drawing connections between things really simple.
  • Their reporting for activity is awesome. I used this for a period of 7 months to manage a collections team and it was invaluable to watch daily call volumes, and pull live reports to show the team at the end of the day.
Scott Entwistle | TrustRadius Reviewer

Womply

  • Invites credit card users to leave a review.
  • Alerts me when a review has been made.
  • It can also provide an automated response on the rated website.
Anonymous | TrustRadius Reviewer

Cons

Copper

  • I have zero visibility into any of my feature requests. I submit them frequently to my customer success person and I don't know whether they are being worked on or will ever be worked on. I'd like to see some kind of roadmap.
  • The Google Sheets add on is a nice tool but it's frustrating having to continually refresh it, I wish it would just refresh daily by itself.
  • The analytics and forecasting is not very robust, it needs a lot of number fudging on the Google Sheets add-on to give you actionable results.
Anonymous | TrustRadius Reviewer

Womply

  • The automated responses to ratings are a too mechanical in response.
  • There is not a lot of direct follow up with me as a user.
  • It would be helpful if a person at Womply would put together a monthly review and opportunities that we might be missing out on.
Anonymous | TrustRadius Reviewer

Usability

Copper

Copper 7.9
Based on 2 answers
Any more today, I think CRM's come in at a dime a dozen. There are so many options to choose from today that it can make getting sucked in to a pretty UI rather easy. Don't be fooled since Copper is truly a Google-based CRM and we absolutely love the integrations it provides and ease of use. People just use it
Kelly Wasden | TrustRadius Reviewer

Womply

No score
No answers yet
No answers on this topic

Support Rating

Copper

Copper 7.0
Based on 4 answers
Overall the support for ProsperWorks CRM is OK. When I get hold of my reps they are pretty knowledgeable and usually solve my problems. When I first started using the software they were a lot harder to get hold of so this has improved. My biggest complaint though is that my feature requests seem to go into a black hole, I never hear the status of them and I have no idea if they have even been passed on.
Anonymous | TrustRadius Reviewer

Womply

No score
No answers yet
No answers on this topic

Alternatives Considered

Copper

I selected Copper because of its interface with all things Google, specifically the sync feature for calendar and capture of email correspondence. It made sense to use Copper because our corporate communications is built on the Google platform. Bloomerang is an excellent tool for tracking donor contributions, but not as facile as a CRM. I didn't work extensively in Zoho or Salesforce.
Jay Werth | TrustRadius Reviewer

Womply

No answers on this topic

Return on Investment

Copper

  • Being a paid user with many Copper team members, we have definitely reaped the benefit of reports by pipeline, along with financial projections, and determining ROI of paid media channels with opportunity lead sources.
  • Copper has also allowed us to have effective sales meetings where our team members go through their pipelines and collaborate together on opportunities and share learning points that help the rest of the sales team avoid similar mistakes.
Sam Lepak | TrustRadius Reviewer

Womply

  • There are no hard numbers but we do average 3-4 reviews per week when it used to be 1 or 2 a month.
  • More ratings, especially positive, helps reflect on our business model and are good for us to see how we are really doing with customers.
Anonymous | TrustRadius Reviewer

Pricing Details

Copper

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Womply

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional

Rating Summary

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