Cornerstone Galaxy is a cloud-based application for talent management. Cornerstone offers suites for recruiting, training, performance monitoring and planning, learning, and HR data management. It is scaled for enterprises.
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Spiky
Score10 out of 10
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Spiky uses the power of AI to gain insights into how well a meeting is going, identify areas for improvement, and determine the path of improvement. Use Cases: Leverages customer insights to prioritize the needs and reactions of the customers to increase sales performance. Faster training. Utilizes insights and leads sales team to maximum potential with asynchronous sales team training. Intelligent…
Cornerstone Galaxy is a good solution for larger companies that focus on training and want to offer a variety of options to their employees and departments. It is highly customizable. It does require a tech savvy team to set-up, and maintain. This is not a set-it-and-forget-it system. From an LMS perspective, it wouldn't be my top choice for employees who only need a mobile-friendly approach.
Spiky sales coaching powered by AI. The difference between sales coaching and sales training is that coaching is all about improving what is already going on in your sales operations, so the results come faster for two reasons: a) Personalized recommendations to each member of the team based on analysis of their current sales meetings and performance. b) The recommendations and suggestions can be prioritized for implementation based on results. Sales training is about general best practices and skills that need to be acquired and practiced by your team for a certain time before you can see the results. It's more general, less effective, and less immediate. Spiky is sales coaching on steroids.
Ability to provide multiple customizable access roles from general end user to full system admin and anything in between
Powerful reporting system in the LMS to track a plethora of data points within the platform (user data, training information, transcript information)
Great options to customize the look and feel of your "home page" to best meet your company's needs and goals.
Ability to customize the transcript view for learners (i.e. when Completed training will move to their Archived transcript, what to do with Inactive training on transcripts)
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
Sometimes finding the right answer to your support question can be a bit more difficult than it should be.
I would like to see more OSHA related courses.
At times, the administrative interface seems to need to be updated, but the tradeoff honestly might be the absolute rock-solid stability of the platform.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
I don't particularly appreciate that it's only available in English.
We do also operate with customers in South America, where all conversations are carried in Spanish, so presently, we can only enjoy the competitive advantages in half of our sales operations.
This kind of breakthrough technology should be available globally.
As long as pricing stays reasonable, we will likely stay with Cornerstone for at least one more contract renewal. It would be a large task to migrate all of our content to a new system. However, the LMS landscape is diversifying with new startups that are showing some real innovation.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Easy to use, easy to learn, lots of support during the learning process. There are a few parts of the system we don't use and I'm hesitant to begin using because other clients have said they're difficult and cumbersome (certifications) or outdated (libraries)
I haven't really had any major availability problems. The service is practically impeccable but it is true that at times, due to server and latency problems, the application has been slower. But these have been specific issues that have resolved themselves.
I haven't seen many issues at all with load times. Sometimes learning assignments will take longer then expected but it is still reasonable. They have taken great effort over the last couple years to speed things up like reports and search results so I expect that effort to continue in the coming year.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Its always important to have support when you are facing problems and when you are the main admin of the organization. Cornerstone Support is very supporting when you have not found the answer in the help guide. its very useful to have a team support to guide you.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. More Info
we use also to admin all our training in person events and sessions. Its easy to admin this kind of trainings and automatize some processes we have. Also de user experience and the integration with other systems helps to the employees to use more. All modules integrated oriented to develop people is the principal reason to have CSOD. The training administration is very complete and allows to automate many processes.
The online modules are pretty good. You can access them at any time, which we have done. You learn a lot in the beginning, but having the ability to retake short lessons when you are working on those items was very helpful.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
The implementation was pretty difficult. We felt they (Cornerstone) didn’t properly allocate the resources to complete our implementation in the timetable we wanted.
For example, we worked on Workday and SSO integrations - work that we had specifically contracted for in advance. When we were ready to work on that project, they didn’t have the people ready to help us, so it took a lot longer than necessary. That was my biggest pain point.
The implementation approach we went with was a self-led implementation. We would speak to the implementation manager once per week, and self-trained. We met with implementation manager to discuss issues, review things that we’d learned for 1 hour. We found that wasn’t enough. Other things would come up outside that one hour window that we couldn’t get answers to. We didn’t have anyone to ask about those things and we had to wait to ask during our weekly meeting.
The advantage of the self-led implementation approach was that it was really inexpensive – significantly less than the implementation cost for the other systems that we looked at. I also liked that we could pace ourselves. There were however big roadblocks. We would have to make sure the right resources were available. We had an implementation/project manager with a lot of experience and felt that the person was knowledgeable but missed on a few things.
In hindsight, I would still go with the self-led implementation, but knowing what I know now, I would ask for the integration person to be available more. I would work that into the contract. With single sign-on, we needed deep linking to build direct links through a Single Sign-On tool, e.g. when someone gets an email, it directs them to training. But it has to go through SSO to get them to the correct link. Deep linking wasn’t turned on in our system and they had to activate it. We encountered little things like that – sequencing pre-requisites which were problematic. We tried to troubleshoot ourselves.
I recommend you consider contracting for some extra implementation hours and determine when they are going to be available. Work it into the contract that you have the ability to call tech support during implementation. In addition to weekly implementation meetings, they have technical webexes – 4 every week, but 2 didn’t apply to us – one as we were using SSO. The challenge is they were not always relevant – we had specific questions that didn’t fall into those categories
The user experience is a lot better than using SumTotal as an admin CSOD makes working easy. Without having workarounds. Reporting is a lot better than both platforms. Reporting in CSOD is complex however easy to manage and create when you understand the data points collected
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
Spiky.ai has a unique approach for layering in sentiment/emotional analysis, which makes it much easier to review calls with the context. For example, sales reps and managers can capture how customers react to demos, new product features, different talk tracks, answers to questions or objections etc. This would be super hard to analyze (and very subjective) and do without Spiky's assistance on calls. There is so much data from video calls that are not captured by traditional tools like Gong and Spiky is adding super powers that help everyone better understand what is working or isn't working.
It is important to be familiar with the terms and annual increases in licenses and other aspects of the contract. I recommend analyzing this from the beginning and the permanence is relevant because Cornerstone updates its modules and brings out new features that may allow you to leave a module to acquire another
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
As I have said before, I have no doubt that the services of the Cornerstone sales people were very good. In particular, our salesperson spent a lot of time in contact with us to make the process go smoothly. Perhaps being a large company in some cases the times were slowed down but it is something normal to take into account.
A de minimis incentive was given to thank the reviewer for their time. The incentive was not used to bias or drive a particular response, nor was the incentive contingent on a positive endorsement. TR verified that a representative sample of customers was invited. More Info
