I'm a fan!
Updated December 07, 2021

I'm a fan!

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Modules Used

  • Content Suite
  • Learning Suite
  • Connect

Overall Satisfaction with Cornerstone OnDemand

We currently use Cornerstone OnDemand as our company wide learning management system. The vast majority of training is accessed through the portal. It has enabled the transition to automated processes and just in time delivery versus manual tracking and heavy dependence on in person training. We also use Connect as a way for employees to engage socially with one another. It's been great during the pandemic.

Pros

  • The user group community is unlike any other. It is easy to connect with other clients and the CSOD team is actively engaged, always interested in what clients want and need.
  • Vast content catalog from a wide variety of providers. Content delivery service makes my job easier. I don't have to deal with course files and metadata!
  • Ease of use for non-admin admins! I was not a LMS administrator prior to implementation so I learned as I went which was fully supported by the robust training available to system admins.

Cons

  • While I'm a huge fan of content services, there is room for improvement in the content support team providing more clear communication. It can be confusing due to how and what clients purchase and as a client, I'm not always sure if what is being said applies to me. I will say it has improved over the past several months and they are interested in feedback - both positives!
  • Availability of content was an important outcome for us. We began with about 100 courses and now offer over 6000 to our employees. This has helped with engagement and being able to support our teams with resources for all facets of their lives.
  • Accurate and efficient reporting for compliance purposes. No more tracking in databases and exporting difficult-to-use spreadsheets!
  • Transition of ILT to elearning where we can. Freeing up time for trainers to do more important and impactful things.
I had experience with SABA prior to [Cornerstone OnDemand]. The comparison is night and day. Now that [Cornerstone OnDemand] has purchased SABA it will be interesting to see how the transition impacts service levels (my biggest complaint with SABA). We researched other platforms during our initial process and didn't find anything that came close.
We only use Learning, Connect and a bit of Performance and the ability to configure for what we do is great. I can't speak to the broader configurability of the entire suite of solutions. I can see the benefit of having all of the data in one place and being able to see a clear picture of employees.

Do you think Cornerstone OnDemand delivers good value for the price?

Yes

Are you happy with Cornerstone OnDemand's feature set?

Yes

Did Cornerstone OnDemand live up to sales and marketing promises?

Yes

Did implementation of Cornerstone OnDemand go as expected?

Yes

Would you buy Cornerstone OnDemand again?

Yes

Prior to [Cornerstone OnDemand], we did not have a learning management system. It was a breeze to implement and the support was second to none. Our IT team said it was the easiest integration they have ever done. I think the flexibility of the offerings and the support from [Cornerstone OnDemand] make it a great choice for most companies.

Cornerstone OnDemand Feature Ratings

10.0
New hire portal
Not Rated
Manager tracking tools
Not Rated
Compliance tracking and reporting
10
Not Rated
Corporate goal setting
Not Rated
Subordinate goal setting
Not Rated
Individual goal setting
Not Rated
Line-of sight-visibility
Not Rated
Performance tracking
Not Rated
Not Rated
Performance plans
Not Rated
Plan weighting
Not Rated
Manager note taking
Not Rated
Performance improvement plans
Not Rated
Review status tracking
Not Rated
Rater nomination workflow
Not Rated
Review reminders
Not Rated
Workflow restrictions
Not Rated
Multiple review frequency
Not Rated
Reporting
Not Rated
Not Rated
Create succession plans/pools
Not Rated
Candidate ranking
Not Rated
Candidate search
Not Rated
Candidate development
Not Rated
Not Rated
Job Requisition Management
Not Rated
Company Website Posting
Not Rated
Publish to Social Media
Not Rated
Job Search Site Posting
Not Rated
Customized Application Form
Not Rated
Resume Management
Not Rated
Duplicate Candidate Prevention
Not Rated
Candidate Search
Not Rated
Applicant Tracking
Not Rated
Collaboration
Not Rated
Task Creation and Delegation
Not Rated
Email Templates
Not Rated
User Permissions
Not Rated
Notifications and Alerts
Not Rated
Reporting
Not Rated
8.9
Course authoring
Not Rated
Course catalog or library
10
Player/Portal
8
Learning content
8
Mobile friendly
8
Progress tracking & certifications
Not Rated
Assignments
10
Compliance management
10
Learning administration
10
Learning reporting & analytics
8
Social learning
8

Using Cornerstone OnDemand

700 - All business areas and field operations.
1 - We only have one person who administers the system and it is only a part of their job. Most of the functions can be performed with minimal technical expertise. CSOD offers a lot of training to support admins.
In general and admin should have:
  • Some technical ability
  • Good process mindset
  • Creative
  • Detail oriented
  • Learning repository
  • Accurate reporting of training activity
  • Social learning component
  • Ability to customize easily
  • Mobile! Field operations employees now have access to content when they are out in the field
  • Connect communities to provide a space for social connection during COVID time away from the office
  • Marketing communications to keep employees informed
  • Skills and capabilities to drive career paths
  • Certifications
  • Observation checklists
We're 4 years in and I don't anticipate looking for a replacement anytime soon.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Familiar
Cumbersome
  • Content upload
  • Instructor-led training
  • Playlists
  • Dynamic learning assignments
  • Curricula versioning
  • Advanced reporting
Yes - It works well. It doesn't have all of the capabilities or offerings of the desktop version so I hope there will be some additional functionality added. For example Connect. Mobile seems like a perfect fit for a social platform like connect (think Facebook, LinkedIn). Would also like to see the ability for manager functions to work on mobile - as well as administrator.
  • Price
  • Product Features
  • Product Usability
  • Product Reputation
Product Usability and Product Features are tied for the most important factors in our decision. We needed a system that would work for all areas of the company and for multiple purposes. Cornerstone seemed to be the only one that fit the bill. Additionally, their strong commitment to customer needs made me comfortable that they would continue to develop a product that fit our needs.
I don't think I would change the process at all. We did purchase Performance initially but with 1 administrator never had the time to implement so we paid for it for a year without touching it. In hindsight, I may have held off on adding that piece to the contract.
Easy to use, easy to learn, lots of support during the learning process. There are a few parts of the system we don't use and I'm hesitant to begin using because other clients have said they're difficult and cumbersome (certifications) or outdated (libraries).

Cornerstone OnDemand Implementation

Cornerstone OnDemand Support

Support available = 10/10
Client tech support = 5/10

Support is good - much better than my experience with other products. There are many resources available to admins from learning provided by CSOD to communities of practice, and ask and expert. They do a great job providing answers without you needing to go to technical support. Tech support can be slow to respond.
ProsCons
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
Slow Resolution
Poor followup
We had premium support initially. After a year we no longer needed it. We do engage with a 3rd party (Bluewater Learning) to help in the admin of the portal and tend to utilize them when we need support. They are very effective at getting answers from CSOD if they don't know the action to take.

Comments

  • Jenna Coleman | TrustRadius Reviewer
    Jenna Coleman
    (Vendor Representative) commented 4 years ago
    Thank you for your thorough review! Your success and ROI is impressive. We love when customers take advantage of the user groups, it's so helpful to network and learn from your peers. Content is a key focus for us currently so we hope you'll see continued improvement. Always share your feedback, it's so valuable to us and helps us to innovate. We are happy to had a smooth implementation and great support. Thank you for being a great customer!

More Reviews of Cornerstone OnDemand

  1. Home
  2. Talent Management Software
  3. Cornerstone OnDemand Reviews
  4. User Review of Cornerstone OnDemand