What users are saying about
81 Ratings
2 Ratings
81 Ratings
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Score 7.7 out of 100
2 Ratings
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Score 6.1 out of 100

Attribute Ratings

  • Coupa is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

8.7

Coupa

87%
23 Ratings
5.0

ExpenseWire

50%
1 Rating

Likelihood to Recommend

Coupa Software

I am new to customer-supplier portals in my career. I use several different ones in my current role, including Ariba and Tipalti. To be honest, I don't really enjoy the user experience of any of them. I can see how larger companies may benefit from their services but for my current role submitting invoices on them and filling out vendor information requests seems somewhat clunky to me. When I'm in Coupa, the easiest, most non-clunky process for me is when I'm successfully connected with a customer who has successfully created their purchase order and I can easily upload my invoice to said PO. To me, emailing customer invoices directly to the customer from our invoicing system seems like the easier route of delivering an invoice. I suppose it is helpful and reassuring to know that an invoice has been successfully uploaded into a company's system rather than waiting to find out if your emailed invoice made it to the correct department for payment processing.
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Paychex, Inc.

Our organization was able to get a deep discount on the product, so it's suited for small businesses that are very cost conscious that just need basic tools. It's best to evaluate your accounting platform and how the information can flow from ExpenseWire to the financial application, since what we use currently doesn't allow automatic sync, which might be problematic in many cases.
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Pros

Coupa Software

  • Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
  • The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
  • We’ve been able to manage the implementation and maintenance with a very lean IT group.
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Paychex, Inc.

  • Ability to directly reimburse employees' bank accounts on the application itself; no need to do a separate wire/ACH payment via the company bank
  • Keeps track of all receipt submissions and you can view them on the application
  • Approval flow meets our needs
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Cons

Coupa Software

  • Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
  • I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
  • Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
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Paychex, Inc.

  • Increase ability to integrate with different accounting platforms automatically (we use Xero)
  • Enhance the ability to generate more types of reports with different field combinations
  • User interface is not as user friendly compared to other solutions
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Pricing Details

Coupa

Starting Price

Editions & Modules

Coupa editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    ExpenseWire

    Starting Price

    Editions & Modules

    ExpenseWire editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Alternatives Considered

      Coupa Software

      Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
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      Paychex, Inc.

      No answers on this topic

      Return on Investment

      Coupa Software

      • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
      • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
      • Ease of use has led to mass adoption and more prompt processing of expenses
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      Paychex, Inc.

      • Less time spent inputting/tracking expenses
      • Positive employee feedback (greater satisfaction as compared to Excel)
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      Screenshots

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