Coupa vs. Kyriba

Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.

Incentivized

Kyriba is a fully featured TMS that offers SaaS ease of maintenance and implementation. Because of the amount of customization and feature set, cost is higher, implementation time can be longer against some of the other other options in the market. That said - for those looking for a SaaS platform TMS, Kyriba offers almost everything that can be asked for and often beats competitors in pure capabilities and features. There is also a steep learning curve - so for simpler Treasury orgs, the cost likely isn't worth it.

• A consistent format is helpful because if you learn the tool once, then you should be set for long term success.
• Straightforward with some of the fields (not all), but for some pieces of work. It is easy enough due to the direct nature of the tool.

Incentivized

• Kyriba is great for creating a position of cash flow. We are able to use that information to create an accurate daily cash position that is used by Management in the decision making processes. With all the bank information reporting into Kyriba we are able to easily monitor liquidity.
• Kyriba makes it easy to monitor the activity in multiple bank accounts across the organization. Having all the transactions feeding into a centralized platform saves us valuable time each morning. This also increases our visibility into each account.
• Kyriba is able to track all of our financial instruments for us. It is easy to update information for our various loans because it is all in one location. We are able to run reports at month end at the push of a button so we can reconcile our activity against the bank reports.

• With one particular customer I have had about 40 emails to be accepted as a vendor. With other customers before Coupa became horrendous I had no problems. As an existing Coupa user why do I have to create a new profile?
• I have been accepted as a user 3 times then a day later Coupa wants the same form filled again and again.
• Help is only on a chat line. You cannot speak to anyone and in my opinion they are not helpful. Their suggstions have gotten me nowhere. They refer me to talk with my customer to straighten out the problem. My cusotmer doesn't have a clue.
• I'm considering not to accept purchase orders that require invoicing through Coupa.

• Keep working on adding content and functionality to Cash Forecasting, especially looking out 1-2 years (or more) to create a daily/weekly/monthly/annual forecast and do variance analysis.
• Improve Bank Fee module to add more variance analysis, benchmarking, and reporting. The last I looked, it mainly converted the 822 files to excel reports and did some comparison to the bank's original per item pricing, but not much more than that.
• Haven't used their BAMS module as yet, and it probably improved since the last time I looked at it, but at the time, it was pretty good but needed more work. Kyriba needs to work with the main banks to allow their BAMS forms and activity to be accepted by the banks, and ideally integrated with the banks. The big problem in this space isn't Kyriba - it's the lack of standard forms and processes within the industry for Bank Account Management. Hoping Kyriba and other TMS/BAMS providers can help drive this.

Incentivized

I love using coupa but i'm not the decision maker in this regard.

Incentivized

Very powerful treasury management tool, the reason it's not a 10 is implementation and support lags behind competitors. It can take a long time for issues to get resolved. But once it's set up properly, everything works well most of the time. Few if any other providers will have the same range of features.

Incentivized

-Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.

Incentivized

Kyriba is very easy to use and offers Elevate training for continued growth. It is extremely customizable which makes it easy to adapt the system to any organization and connect with any ERP or financial institution. There is also continued support and webinars to continue to build on it’s functionality.

Incentivized

-Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.

Incentivized

We have weekly calls with our support team to discuss ongoing implementation projects and other issues we find from time to time. They are very responsive to any questions we have and can escalate issues to a higher level of support if they do not have the expertise necessary to fix the problem. They are helpful in coordinating testing with banks if necessary, and provide regular statistics regarding support calls, causes of problems, and resolution.

Incentivized

The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.

Incentivized

We had some issues with one of the implementation people provided by Kyriba. The communication skills were lacking, with assumptions being made as to what we knew already. It was very frustrating. Once that was resolved, further module implementations have been smoother.

Incentivized

Coupa fits within our desire to have best of breed systems delivering value to our organization. We generally work with true cloud providers that are available anytime, anywhere for our mobile workforce. We are pleased that Coupa is in our lineup of service solutions.

Incentivized

The above are all examples of bank rec software, Kyriba was selected over its competitors after a comprehensive vetting process. Kyriba has served us well, covering the bank rec process efficiently as well as being a one-stop-shop for treasury and banking-related functions for our group of companies.

Incentivized

• The Sourcing Module has returned our investment 23 times on an annualized basis.
• We're now SOX compliant and as a public company, that's keeping us compliant with our corporate charter.
• Having one central invoicing location has reduced our AP calls significantly. Our suppliers now have visibility into where their invoice is in the payment cycle. We also have a much higher invoice-to-pay cycle.

Incentivized

• The forecasting element is quite easy to use as well because we have been able to simplify all the processes simultaneously with saving a lot of time.
• One thing that annoys me a lot is the unnecessary logging out amidst working on something important.
• The product just centralizes all of the treasury payments and it also saves time to quite a large extent.

Incentivized