Coupa’s cloud-native Business Spend Management
(BSM) platform provides end-to-end processes
that helps drive collaboration
across for every business leader from supply chain, procurement,
finance, treasury, compliance, and IT and supply chain
leaders to help their companies to get the visibility and control they need to
spend smarter, mitigate risk, and improve
resilience. A
unified platform approach frees up IT from complex integrations to help
leaders deliver on these goals.
$549
per year
Rocketrip
Score 8.5 out of 10
N/A
Rocketrip headquartered in New York offers their travel management platform, supporting budgeting, employee tracking and rewards, and comprehensive reporting.
Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.
I was assigned to fly from Amsterdam to Silicon Valley as a young professional to present our idea to a huge international corporation. A budget for two nights' lodging and flights as specified in the invitation. I was 24, and this was my first trip to the West Coast, so I knew I wanted to stay longer than two days. I began looking for cheap hotels in order to fit five nights into the budget. I booked something cheap and was looking forward to my trip despite knowing nothing about San Francisco and having done no homework. I grabbed an Uber from the airport when I arrived. When I told the driver where I wanted to go: Tenderloin, he gave me an odd look. This makes Rockettrip less appropriate.
Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
We’ve been able to manage the implementation and maintenance with a very lean IT group.
Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.
Receipts can be auto-uploaded. Sounds great on paper, but sometimes it can misread the numbers, and then you have to manually enter the data anyway. So that can definitely be improved with time.
Points that you earn can go to waste if you don’t earn enough of them in a certain amount of time.
If there's a change in travel plans, it can lead to a lot of hurdles.
-Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.
-Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.
Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Works Recipe scanning is simple. It allows you to easily track and manage your expenses. Automatic debit collection. Tax calculation and information are simple. Support for mobile applications. Expensify is a highly automated expense calculator that detects and computes all expenses stored in the system. There is no need to add a single transaction. It also allows you to edit data if you discover an incorrect transaction. Overall it was a great experience with Expensify but create glitches.
