What users are saying about
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37 Ratings

Coupa

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37 Ratings
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Score 7.8 out of 100
89 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

SAP Ariba Procurement

Ariba Procurement is an end to end product cloud-based product. With this tool, we can collaborate and share internally, collaborate and share with suppliers on a single platform, track events and get alerts – this feature is useful for risk management. On the other hand, there is no hesitation to recommend this product.
Prabhjyot Singh | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

SAP Ariba Procurement

  • Eases work of monitoring quotes pendency.
  • Facilitates ease of comparison between different vendor quotes.
  • Ease of invoicing and Purchase Order creation.
  • Good platform to keep track of all work flow stages of procurement, as in which order is in which stage and compare delivery pendency.
Prashant Choudhary | TrustRadius Reviewer

Cons

Coupa

  • Implementation using a third-party consultant was a mistake. Maybe we had the wrong consultants assigned to us but make sure you understand who is doing the implementation. Implementation is costly but extremely important.
  • We often can have small issues with approval chains and they are hard to figure out. If there was more information on how to understand approval chains without reaching out to support, it would help.
Paul Wetterholm | TrustRadius Reviewer

SAP Ariba Procurement

  • Ariba Procurement could be more user-friendly. Currently, it requires at least 1-hour to train external users to enter their own invoices in the system.
  • Ariba Procurement could improve on the eSourcing module, making it simpler for suppliers to gain access and participate in the events.
  • Ariba Procurement could improve the SAP > Ariba communication. Certain actions done in SAP are not communicated back to Ariba.
  • The Credit Memo process could improve. When credits are created (CM-CWT) they are reflected in Ariba, but SAP does not fund the actual order.
Adriana Paez | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

SAP Ariba Procurement

SAP Ariba Procurement 9.0
Based on 1 answer
Ariba is one of the most user-friendly and flexible tools for eSourcing, vendor management, and tracking purchase orders by end-users. It integrates multiple departments and functionalities in an organization. Purchase orders get approved, processed and placed within no time.
Anonymous | TrustRadius Reviewer

Support

Coupa

No score
No answers yet
No answers on this topic

SAP Ariba Procurement

SAP Ariba Procurement 7.7
Based on 3 answers
There were quite a number of times where I had login issues with the site for no reason at all, there are sometimes bugs on the home screen that you have to refresh the web page to get rid of, Ariba support needs to up their game, for this is a software being employed in big leagues and has to be developed to stay worthy of it.
Prashant Choudhary | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

SAP Ariba Procurement

Ariba is a cloud-based sourcing and procurement system. It supports strategic solutions such as a request for information (RFI), request for proposal (RFP), and request for quotation (RFQ) as well as e-auction services. A cloud-based spend management software solution designed to help companies control spending and achieve goals. Precoro is a customization and simple spend and supplier relationship management software which provides purchase-to-pay and spend analytics for SMBs. It helps in selection and ordering, purchase order approval and delivery and billing.
Prabhjyot Singh | TrustRadius Reviewer

Return on Investment

Coupa

  • The easy internal process to find. Given this is the same for all teams, I'd guess there is a positive impact from our Finance Team as they only have one tool they have to manage, pull reporting from, etc.
  • Frustrating process, as mentioned at times this can be a frustrating tool to use, which I think causes a lot of employees (who are not on the Finance Team) to direct undue frustration towards the Finance Team, creating avoidable tensions.
Rachel Friedlander-Holm | TrustRadius Reviewer

SAP Ariba Procurement

  • It's helped in reducing supply chain operational costs.
  • Positive: It's cut down on unintended cash flows having a better and formalized payment terms.
  • Positive: It controls unnecessary spending and improve transparency. Now suppliers who cannot meet up with demands are easily disqualified from the process. Also helping to stick with just your preferred specs.
Anonymous | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

SAP Ariba Procurement

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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