What users are saying about
77 Ratings
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Top Rated
197 Ratings
77 Ratings
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Score 8 out of 100

SAP Ariba Procurement

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Top Rated
197 Ratings
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Score 7.6 out of 100

Highlights

Coupa and SAP Ariba are both business spending management platforms that help businesses track payments and spending across the procurement lifecycle. Though the products offer very similar functionality, SAP Ariba focuses more on process improvement while Coupa focuses more on responsible spend management and visibility (though each solution addresses both of these problems). On TrustRadius, both Ariba and Coupa tend to be preferred by midsize businesses and enterprise organizations. 

Features

There are several reasons large businesses rely on Coupa or SAP Ariba to manage their procurement processes. However, each product offers a few unique features as well. 

According to end-users on TrustRadius, Coupa’s employee expense and invoice tracking are well-liked and produce clear results, mirroring the company’s goal of creating expense transparency and oversight. When used for procurement, Coupa makes it easy to create requisitions and place orders. Users also report Coupa is easy to integrate with third-party business systems like ERP platforms.

Reviewers on TrustRadius like SAP Ariba for its customizable purchase order workflow, with status updates and reminders to create process visibility. SAP Ariba also provides robust, customizable reporting. Users especially value the platform’s ability to handle complex or manufacturing-related procurement needs and environments where things could otherwise get out of hand.

Limitations

Before deciding to purchase either solution, consider the limitations associated with each product. 

SAP Ariba users report that the product is not the most appropriate choice if the business only needs to process orders simply and directly, in real-time. Even users that like SAP Ariba overall note that it can be complex and difficult for new users to set up. Relatedly, SAP Ariba’s documentation is lacking in detail and does not provide new users with much assistance.  

On the other hand, Coupa users on TrustRadius report that the platform’s mobile application is not very user-friendly. The mobile app’s expense management functionality is also quite limited, users can snapshot receipts but not much else. Overall Coupa’s users state its desktop (or laptop) experience is better than the mobile experience. Some users have commented that Coupa’s overall user interface is not visually appealing. 

Pricing

Both SAP Ariba and Coupa are enterprise-level platforms that are designed to provide control, oversight, and process efficiency in complex procurement environments. As such, they have an expensive price tag. Because of this, these platforms are not ideal for smaller businesses that are budget conscious. Neither SAP nor Coupa publicly disclose pricing information on their websites but will provide a quote upon request. 

Attribute Ratings

  • Coupa is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.5

Coupa

95%
23 Ratings
7.1

SAP Ariba Procurement

71%
61 Ratings

Likelihood to Renew

Coupa

N/A
0 Ratings
9.1

SAP Ariba Procurement

91%
1 Rating

Usability

Coupa

N/A
0 Ratings
8.7

SAP Ariba Procurement

87%
17 Ratings

Support Rating

Coupa

N/A
0 Ratings
8.2

SAP Ariba Procurement

82%
24 Ratings

Implementation Rating

Coupa

N/A
0 Ratings
7.3

SAP Ariba Procurement

73%
1 Rating

Likelihood to Recommend

Coupa

Our main goals were to drive value by focusing on adoption by all, increased visibility in spend, and compliance. Coupa is very easy to use and does not feel like an ERP. Our end users like the easy to use, intuitive interface. A side benefit that we have experienced is that we were able to get rid of a shadow system that our IT department was using to track spending. They are able to use Coupa to track committed and actual spend and reconcile it their budgets and forecasts.
JR Miller | TrustRadius Reviewer

SAP Ariba Procurement

Although SAP Ariba supplier platform has its faults, the overall process and management of the documents and notifications on the platform make it an absolute essential tool to a supplier. Added to that the Discovery option where suppliers have the ability to build their revenue by responding to RFPs that are published matching their organisations capabilities seems like a winner. Tapping into a vast network can only bring good things to any supplier.
Gary George | TrustRadius Reviewer

Pros

Coupa

  • Ease of use. No IT support is needed. As the procurement manager, I'm also the Coupa administrator. I have the ability to configure, correct, manipulate, etc., the system to our needs.
  • No on-going training. The system, both P2P and Sourcing are incredibly intuitive. Many SAAS modules change dramatically with each new version and require additional training. Coupa does a great job of putting updated, searchable documents on-line to augment any additional training employees may need.
  • Rock solid stability. Coupa is never down, they far exceed the SLAs we have in place with them. I've never had a catastrophic failure or outage with them.
  • SOX compliancy. Need I say more? My internal and external audit teams have given the tool more than a passing grade.
  • Thought leadership. The tool is constantly evolving to live up to the high expectations of its user base. The Coupa Community has skin-in-the-game and Coupa listens to our needs/wants as well as adding their own cutting edge touches to the tool.
Scott Coleman CPSM, CPSD, C.P.M | TrustRadius Reviewer

SAP Ariba Procurement

  • Customer Service. We have an incredible team that look after us.
  • Listening. The team are receptive to ideas of how to improve the network and these ideas are often implemented.
  • Standards. Providing a uniform set of rules enables us to onboard and engage quickly.
Anonymous | TrustRadius Reviewer

Cons

Coupa

  • I would like to see an image of my uploaded documents. I see the success message but always have to check it after to make sure it is the right one. A preview of that image would help. One that I can click on and view.
Anonymous | TrustRadius Reviewer

SAP Ariba Procurement

  • Ariba Connect Support - with the exception of the few, the general responses from a Support Request has the engineer repeat the issue at hand with the first response, request for additional examples on the second, then attempt to close the ticket with the third, citing that the system behaviour is OOTB or 'as designed'. No real investigation is undertaken until there has been multiple responses, or the SR has been escalated to an specialist engineer.
  • Ariba should have better functionality for a supplier to route PO's to specific branches (different email addresses) within their organisation without the need for a full integration or through the use of email routing rules.
  • Provide a more thorough process when a supplier upgrades from a Standard to Enterprise account. Currently suppliers are misled into upgrading to an enterprise account without any formal confirmation from Ariba to ensure that the supplier understands why, or even that they upgrading. This, coupled with the only option to pay outstanding invoices to downgrade, discredits Ariba and the Buyers reputation in the marketplace, and introduces significant P2P implications if re-enabling the supplier through a new account is undertaken as a work round.
Anonymous | TrustRadius Reviewer

Pricing Details

Coupa

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

SAP Ariba Procurement

General

Free Trial
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

Starting Price

Likelihood to Renew

Coupa

No score
No answers yet
No answers on this topic

SAP Ariba Procurement

SAP Ariba Procurement 9.1
Based on 1 answer
Established product and we are now using it as a mean for our procurement transformation
Anonymous | TrustRadius Reviewer

Usability

Coupa

No score
No answers yet
No answers on this topic

SAP Ariba Procurement

SAP Ariba Procurement 8.7
Based on 17 answers
  1. We found that SAP Ariba Procurement User Interface is intuitive in nature. For administrators and superuser, the managed area gives access to more contextual information.
  2. End users also have an option to use Guided Buying whose user experience is like end-user applications.
  3. The product also has a rich set of notifications for workflows.
  4. Mobile App further improves the usability of the overall platform from supplier and buyer perspectives.
  5. For handling strategic documents such as contracts, electronic signatures can be done with one click sing DocuSign or Adobe eSign from Ariba screens.
Anonymous | TrustRadius Reviewer

Support Rating

Coupa

No score
No answers yet
No answers on this topic

SAP Ariba Procurement

SAP Ariba Procurement 8.2
Based on 24 answers
Customer support has always been top notch. From small configuration changes to overall process changes, support has the teammates in place with excellent knowledge and is able to provide solutions based on business challenges quickly. Their customer support through their Account teams continues to be hands on and very responsive to needs in a timely fashion.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Coupa

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.
Robyn Mankoski | TrustRadius Reviewer

SAP Ariba Procurement

I will recommend ARIBA however some good points related with ContractWorks (which I do not have such a big experience with)
  • it has powerful automation features that reduce the administrative load of users.
  • its entire storage system is searchable so users can find the data they need with ease.
  • administrators can set unique access permissions for each user.
Małgorzata Nitecka-Kubicka | TrustRadius Reviewer

Return on Investment

Coupa

  • It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
  • Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
  • Ease of use has led to mass adoption and more prompt processing of expenses
Jess Pramov | TrustRadius Reviewer

SAP Ariba Procurement

  • SAP Ariba has allowed that our Procurement Service Center performs much better with a reasonable headcount having 1 system able to support all our Policy requirements and it is easy to use.
  • We are able to have 1 system covering 80% of our Global Indirect Spend - 1 system for global approvers for all countries, 1 way of working - consolidated.
  • It provides ability to identify opportunities for value added initiatives that save time and money for the company.
Anonymous | TrustRadius Reviewer

Screenshots

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