Coupa vs. Visa Spend Clarity

Suitable: Simple indirect procurement. Low cost; short cycle implementation. Less Suitable: Complex procurement scenario requiring serious vendor collaboration. End-to-end integration. Direct Material Procurement, especially when planning, quality inspection, and other miscellaneous activities are involved, requires handling various special statuses and updates to meet industry- or country-specific requirements.

Incentivized

It is well suited and, I guess, is a primary role for remote or distributed teams - especially when you know a person not well to trust him in managing local costs was agreed to pay. If you work with contractors with irregular payments, it will suit you as well cause of immediate card transfer, but it may be limited by your local KYC policy. It is not typical to pay payroll costs with it because it is focused mostly on operations with virtual card balances, so it is less appropriate for it. So it works best for remote teams.

Incentivized

• Coupa is easy to use, however, we had to teach our end users about procurement. They are not used to conducting an RFP, onboarding a supplier, or preparing a PO. This is the change management that our employees had to be prepared to understand. The Shelby Group helped us with the implementation.
• The hardest part was the integration between NetSuite and Coupa. We wanted to have a dynamic tight integration between the two solutions. If we adjusted the chart of accounts or added a new supplier we wanted it to be able to done in both systems and be available immediately in both systems. We used a partner called SuiteSkies to accomplish this dynamic integration.
• We’ve been able to manage the implementation and maintenance with a very lean IT group.

Incentivized

• Visa Spend Clarity provides clear and concise spending reports that make it easy to track and monitor spending.
• The reports can be customized to show specific spending categories, merchant types, and time periods.
• Visa Spend Clarity also offers a variety of tools and resources to help cardholders manage their spending and avoid overspending.
• Helping users track their spending in real-time
• Providing budgeting tools to help users stay on track

• Support Team - A little slow in responding. I think the tool is so configurable that they struggle with figuring out what is causing certain issues that are being submitted on the portal.
• I'd love for the Sourcing Module to be able to support larger events. There seems to be a limit on the number of lines each event can support and as a growing retailer, our store count dictates we have room to grow and that each store is represented in the bid process.
• Would like to see the ability to issue multiple POs for a single item to multiple locations. The tool may do this but I know I can't and it may be due to how we interface with our ERP.

Incentivized

• Horribly Dated Interface
• Clunky operation
• Requires 5 clicks where 1 should be sufficient
• Slow
• Worst program I have used in a decade.

I love using coupa but i'm not the decision maker in this regard.

Incentivized

-Could be easy or hard to use depending on corporate policies and compliance. At times, errors and cryptical message associated with them could drive users mad.

Incentivized

-Support is generally speaking OK (not great). The user community is quite active, and the response time is acceptable. I would certainly hope there's more user-generated content (like in SAP, Oracle, and Linux, etc.), but I suppose Coupa is still not large enough, and the incentives are not yet there.

Incentivized

The employee that trained me was not particularly interesting in teaching me but they were not a Coupa employee.

Incentivized

Concur was a lot easier and more user friendly for employees doing expense reports on their phone. That is not the case with Coupa. You must use your laptop to do expenses and our managers don't always have enough time to do that while out in the field working. This has caused some issues.

Incentivized

We found the results and returns with the Visa Spend Clarity were more positive than some other platforms. After researching competitors like, Data Card Wizard and Airwallex, we found the ease and comfort for our customers was more beneficial by using the Visa Spend Clarity application. The brand name helped ease the customer's concerns.

Incentivized

• It has allowed for proper processing of expenses tied directly to the proper LOB and GL Codes
• Has taken the guesswork away and allowed for the proper budgets to be hit and reconciled
• Ease of use has led to mass adoption and more prompt processing of expenses

Incentivized

• It is not feasible, but probably it takes 20% less time to start work with you contractor.
• Once having integrations with Uber, Booking - probably discounts accumulated with funding accounts will influence the performance.

Incentivized