Craft.io vs. UserVoice

Craft.io is well suited for medium to large digital product teams that have some experience with the tools and features of the agile and lean models. Users that are new to those methodologies can have some difficulties understanding the platform. It is less appropriate for small projects too. It's a great tool but I think you can shape a project management tool to your needs in theses cases and it will work better.

Incentivized

UserVoice is well suited if you field a lot of feedback and ideas from clients. If you are a company who is building your software based on customer feedback, it is important to have a place to store and organize this feedback. I think UserVoice is ideal for a company whose feedback comes into one team but needs to be passed along to another (i.e Support to Product). UserVoice is also great for companies that are growing and growing their product quickly.

Incentivized

• 'Sync' usually works flawlessly in syncing my artboards to Invision. Once you set up the plugin, I can easily forget about tinkering with any of the settings - it just 'works'.
• 'Library' is pretty great for generating a style guide from my design doc. Clicking one button makes magic happen, and creates a super succinct document for me to share between teammates and other teams.
• 'Data' also works wonders when trying to approximate 'real' data into a static design. It turns the painful job of having to fill in designs with 'real-world' data a piece of cake. It helps me validate rough designs using an actual approximation of real content.

Incentivized

• Customer feedback - gives intense insight about what you should build next
• Customer service interface - easy to use, helps users find help without contacting us
• Admin interface - easy and quick to help customers

• It has a great workflow, but it is very little customizable.
• The tool is not so easy to use, so you have to take a time to get to know it.

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

Responsive chat with founders to answer any questions you have.

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

Craft has a completely unique tool set that has functionality that really is not duplicated any where else in the industry. It cannot really be compared to any other tool I have had experience with, especially with the larger cloud infrastructure that Invision has built around their plugin and their platform.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• It was good for tying end-user feedback on the app store to feature requests and help justify investments.

Incentivized

• Has allowed us to more quickly answer learner questions
• Has allowed us to more easily manage our FAQs page/front facing support information
• Has provided us with a tool to gather daily feedback from our users

Incentivized