Craft.io vs. UserVoice

Craft is really well suited for any size design team - I have used it within a team of 3, and within a team of 30. It helps with collaboration within the team, and between external teams through 'sync' with Invision. It increases efficiency of using Sketch with things like 'data', 'duplicate', and 'stock'. These tools not only make designing faster, but also more realistic, allowing us to 'test' our designs sooner.

Incentivized

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• Craft is built to digital products developers, so its workflow is great.
• It has a very nice interface and is a beautiful tool.

Incentivized

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

• Wish there was a way to export a graphical view of the story map.
• Sometimes the side navigation panels get in the way.

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

I never had to use Craft support.

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

Craft has a completely unique tool set that has functionality that really is not duplicated any where else in the industry. It cannot really be compared to any other tool I have had experience with, especially with the larger cloud infrastructure that Invision has built around their plugin and their platform.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• It was good for tying end-user feedback on the app store to feature requests and help justify investments.

Incentivized

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized