1 Rating
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Score 8 out of 100
15 Ratings
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Score 6.8 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

If you have a very small group of representatives that are strictly using FreshDesk as their ticket management system that needs to have call integration, I can see this solution working - but from a cost perspective, there are better options, even if they lack the tight integration between FreshWorks products. I am struggling to find scenarios other than above that Freshcaller is well suited.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Freshdesk Contact Center (Formerly Freshcaller)
Agent dashboard
CrazyCall
6.0
Freshdesk Contact Center (Formerly Freshcaller)
Validate callers
CrazyCall
7.0
Freshdesk Contact Center (Formerly Freshcaller)
Outbound response
CrazyCall
8.0
Freshdesk Contact Center (Formerly Freshcaller)
Call forwarding
CrazyCall
8.0
Freshdesk Contact Center (Formerly Freshcaller)
Click-to-call (CTC)
CrazyCall
9.0
Freshdesk Contact Center (Formerly Freshcaller)
Warm transfer
CrazyCall
8.0
Freshdesk Contact Center (Formerly Freshcaller)
Predictive dialing
CrazyCall
7.0
Freshdesk Contact Center (Formerly Freshcaller)
Interactive voice response
CrazyCall
7.0
Freshdesk Contact Center (Formerly Freshcaller)
REST APIs
CrazyCall
7.0
Freshdesk Contact Center (Formerly Freshcaller)
Call scripts
CrazyCall
8.0
Freshdesk Contact Center (Formerly Freshcaller)
Call tracking
CrazyCall
9.0
Freshdesk Contact Center (Formerly Freshcaller)
Multichannel integration
CrazyCall
7.0
Freshdesk Contact Center (Formerly Freshcaller)
CRM software integration
CrazyCall
7.0
Freshdesk Contact Center (Formerly Freshcaller)

Workforce Optimization (WFO)

CrazyCall
5.4
Freshdesk Contact Center (Formerly Freshcaller)
Inbound call routing
CrazyCall
4.0
Freshdesk Contact Center (Formerly Freshcaller)
Omnichannel inbound routing
CrazyCall
4.0
Freshdesk Contact Center (Formerly Freshcaller)
Recording
CrazyCall
8.0
Freshdesk Contact Center (Formerly Freshcaller)
Quality management
CrazyCall
7.0
Freshdesk Contact Center (Formerly Freshcaller)
Call analytics
CrazyCall
5.0
Freshdesk Contact Center (Formerly Freshcaller)
Historical reporting
CrazyCall
5.0
Freshdesk Contact Center (Formerly Freshcaller)
Live reporting
CrazyCall
5.0
Freshdesk Contact Center (Formerly Freshcaller)
Customer surveys
CrazyCall
6.0
Freshdesk Contact Center (Formerly Freshcaller)
Customer interaction analytics
CrazyCall
5.0
Freshdesk Contact Center (Formerly Freshcaller)

Cloud PBX

CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
6.8
Hosted PBX
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
7.1
Multi-level Interactive Voice Response (IVR)
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
8.2
Call reports
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
6.4
Directory of employee names
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
5.5

Call Management

CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
7.4
Answering rules
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
7.3
Call recording
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
8.4
Call park
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
7.0
Call screening
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
6.3
Message alerts
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
7.8

VoIP system collaboration

CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
5.9
Audio conferencing
CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
5.9

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • IVR
  • Call management
  • Forwarding
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • The UX and UI could use an upgrade.
  • The process could be better when importing a hard line into the system.
  • We could use more additional reporting features.
Steven Duran | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 8.0
Based on 1 answer
It's a really simple and affordable software solution if you're looking to upgrade your system or processes to a softphone. The service has been fantastic for both our outbound sales team and our inbound customer service team. As a manager, I'm really grateful I found FreshCaller early on in the process of evaluating companies to go to for a softphone.
Steven Duran | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Freshdesk Contact Center (Formerly Freshcaller)

Freshdesk Contact Center (Formerly Freshcaller) 7.6
Based on 6 answers
Support is chat and email-based - the support team is available during the workday, but anything that is outside of the knowledge base or common knowledge of the system is taken down and forwarded along to the development team, which doesn't hold the same hours. Responses regarding bugs and problems with the system can take hours and days for a response - which is not useful if you're experiencing a problem with your customer support team's primary communications channel.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

At the time, the features seemed to integrate better with a possible ITSM platform that would be a little more catered to our style and liking. If I remember correctly, both operated on Twilio but I'm not sure if that's still the case. Since I no longer assist with those services I'm not sure where the route will go.
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Freshdesk Contact Center (Formerly Freshcaller)

  • Overpriced for what it offered - we paid nearly $600/month for 10 users. Could not drop them fast enough for this reason alone.
Anonymous | TrustRadius Reviewer

Screenshots

Freshdesk Contact Center (Formerly Freshcaller)

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Freshdesk Contact Center (Formerly Freshcaller)

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Entry-level set up fee?
Optional
$0*

* Unlimited Agents

Freshdesk Contact Center (Formerly Freshcaller) Editions & Modules

Edition
Enterprise$691
FREE$02
Pro$393
Growth$154
  1. per agent/per month, billed annually
  2. per agent/per month
  3. per agent/per month, billed annually
  4. per agent/per ,billed annually
Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Freshdesk Contact Center (Formerly Freshcaller)
7.2

Usability

CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
8.0

Support Rating

CrazyCall
Freshdesk Contact Center (Formerly Freshcaller)
7.6

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