CrazyCall vs. Freshdesk Contact Center
CrazyCall vs. Freshdesk Contact Center
Product | Rating | Most Used By | Product Summary | Starting Price |
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CrazyCall | Mid-Size Companies (51-1,000 employees) | CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue… | $10 per user / month | |
Freshdesk Contact Center | N/A | Freshdesk Contact Center ( Formerly Freshcaller) is a call center software for startups and small teams. Fresh Contact Center aims to enable businesses / teams set-up and run a call center without spending a lot of time and money. It is suited for phone teams of size 1- 30. Users can create custom greeting texts based on specific call scenarios. The nested Interactive Voice Response (IVR) system allows the user to provide a detailed set of options to callers. The call queues… | $0 per agent/per month |
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Entry-level Setup Fee | No setup fee | Optional | ||||||||||||||
Additional Details | Plans priced per user / month. Exclusive of connection costs. Competitive rates available. | — | ||||||||||||||
More Pricing Information |
CrazyCall | Freshdesk Contact Center | |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Cloud PBX |
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Call Management |
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VoIP system collaboration |
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CrazyCall | Freshdesk Contact Center | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | CloudTalk Score 9.5 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CrazyCall | Freshdesk Contact Center | |
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Likelihood to Recommend | 8.8 (3 ratings) | 8.7 (9 ratings) |
Usability | - (0 ratings) | 8.0 (1 ratings) |
Support Rating | - (0 ratings) | 8.1 (3 ratings) |
CrazyCall | Freshdesk Contact Center | |
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Likelihood to Recommend | CrazyCall | Freshworks Inc |
Pros | CrazyCall | Freshworks Inc |
Cons | CrazyCall | Freshworks Inc |
Usability | CrazyCall No answers on this topic | Freshworks Inc |
Support Rating | CrazyCall No answers on this topic | Freshworks Inc |
Alternatives Considered | CrazyCall | Freshworks Inc |
Return on Investment | CrazyCall | Freshworks Inc |
ScreenShots | CrazyCall Screenshots |