What users are saying about
3 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9 out of 100
Based on 3 reviews and ratings
21 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 6.3 out of 100
Based on 21 reviews and ratings
Feature Set Ratings
Contact Center Software
8.7
CrazyCall
87%
HCL Sametime (formerly from IBM)
Feature Set Not Supported
N/A
CrazyCall ranks higher in 13/13 features
CrazyCall ranks higher in 13/13 features
Agent dashboard
8.5
85%
3 Ratings
N/A
0 Ratings
Validate callers
8.5
85%
3 Ratings
N/A
0 Ratings
Outbound response
8.5
85%
3 Ratings
N/A
0 Ratings
Call forwarding
9.0
90%
3 Ratings
N/A
0 Ratings
Click-to-call (CTC)
9.0
90%
3 Ratings
N/A
0 Ratings
Warm transfer
8.5
85%
3 Ratings
N/A
0 Ratings
Predictive dialing
9.0
90%
3 Ratings
N/A
0 Ratings
Interactive voice response
8.5
85%
3 Ratings
N/A
0 Ratings
REST APIs
8.5
85%
3 Ratings
N/A
0 Ratings
Call scripts
9.0
90%
3 Ratings
N/A
0 Ratings
Call tracking
9.0
90%
3 Ratings
N/A
0 Ratings
Multichannel integration
8.5
85%
3 Ratings
N/A
0 Ratings
CRM software integration
9.0
90%
3 Ratings
N/A
0 Ratings
Workforce Optimization (WFO)
8.7
CrazyCall
87%
HCL Sametime (formerly from IBM)
Feature Set Not Supported
N/A
CrazyCall ranks higher in 9/9 features
CrazyCall ranks higher in 9/9 features
Inbound call routing
8.5
85%
3 Ratings
N/A
0 Ratings
Omnichannel inbound routing
8.5
85%
3 Ratings
N/A
0 Ratings
Recording
8.5
85%
3 Ratings
N/A
0 Ratings
Quality management
9.0
90%
3 Ratings
N/A
0 Ratings
Call analytics
9.0
90%
3 Ratings
N/A
0 Ratings
Historical reporting
8.5
85%
3 Ratings
N/A
0 Ratings
Live reporting
8.5
85%
3 Ratings
N/A
0 Ratings
Customer surveys
8.5
85%
3 Ratings
N/A
0 Ratings
Customer interaction analytics
9.0
90%
3 Ratings
N/A
0 Ratings
Cloud PBX
CrazyCall
Feature Set Not Supported
N/A
8.4
HCL Sametime (formerly from IBM)
84%
HCL Sametime (formerly from IBM) ranks higher in 5/5 features
HCL Sametime (formerly from IBM) ranks higher in 5/5 features
Hosted PBX
N/A
0 Ratings
9.0
90%
2 Ratings
Multi-level Interactive Voice Response (IVR)
N/A
0 Ratings
9.0
90%
2 Ratings
User templates
N/A
0 Ratings
8.0
80%
2 Ratings
Call reports
N/A
0 Ratings
8.0
80%
2 Ratings
Directory of employee names
N/A
0 Ratings
8.1
81%
7 Ratings
Call Management
CrazyCall
Feature Set Not Supported
N/A
8.0
HCL Sametime (formerly from IBM)
80%
HCL Sametime (formerly from IBM) ranks higher in 5/5 features
HCL Sametime (formerly from IBM) ranks higher in 5/5 features
Answering rules
N/A
0 Ratings
8.0
80%
5 Ratings
Call recording
N/A
0 Ratings
8.0
80%
2 Ratings
Call park
N/A
0 Ratings
8.0
80%
1 Rating
Call screening
N/A
0 Ratings
8.0
80%
2 Ratings
Message alerts
N/A
0 Ratings
8.0
80%
6 Ratings
VoIP system collaboration
CrazyCall
Feature Set Not Supported
N/A
8.0
HCL Sametime (formerly from IBM)
80%
HCL Sametime (formerly from IBM) ranks higher in 4/4 features
HCL Sametime (formerly from IBM) ranks higher in 4/4 features
Video conferencing
N/A
0 Ratings
8.0
80%
6 Ratings
Audio conferencing
N/A
0 Ratings
8.0
80%
5 Ratings
Video screen sharing
N/A
0 Ratings
8.0
80%
1 Rating
Instant messaging
N/A
0 Ratings
8.0
80%
1 Rating
Mobile apps
CrazyCall
Feature Set Not Supported
N/A
7.9
HCL Sametime (formerly from IBM)
79%
HCL Sametime (formerly from IBM) ranks higher in 2/2 features
HCL Sametime (formerly from IBM) ranks higher in 2/2 features
Mobile app for iOS
N/A
0 Ratings
7.9
79%
8 Ratings
Mobile app for Android
N/A
0 Ratings
7.9
79%
7 Ratings
Attribute Ratings
- CrazyCall is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.0
CrazyCall
90%
3 Ratings
7.1
HCL Sametime (formerly from IBM)
71%
10 Ratings
Likelihood to Renew
CrazyCall
N/A
0 Ratings
10.0
HCL Sametime (formerly from IBM)
100%
1 Rating
Usability
CrazyCall
N/A
0 Ratings
8.6
HCL Sametime (formerly from IBM)
86%
2 Ratings
Availability
CrazyCall
N/A
0 Ratings
10.0
HCL Sametime (formerly from IBM)
100%
2 Ratings
Performance
CrazyCall
N/A
0 Ratings
9.0
HCL Sametime (formerly from IBM)
90%
2 Ratings
Support Rating
CrazyCall
N/A
0 Ratings
8.3
HCL Sametime (formerly from IBM)
83%
8 Ratings
Product Scalability
CrazyCall
N/A
0 Ratings
10.0
HCL Sametime (formerly from IBM)
100%
1 Rating
Likelihood to Recommend
CrazyCall
CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
HCL Sametime (formerly from IBM)
Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.

Verified User
Engineer in Research & Development
Pharmaceuticals Company, 5001-10,000 employeesPros
CrazyCall
- The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
- We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
- It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
Division Sales and Marketing Manager
American Residential ServicesConsumer Services, 5001-10,000 employees
HCL Sametime (formerly from IBM)
- Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
- Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
- IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
- No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesCons
CrazyCall
- Inbound call functionally is still limited and not something that my team utilizes.
- The reporting features for the some of the lower pricing tiers are very limited.
- Downloading reports from the cloud can be quite slow at times.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
HCL Sametime (formerly from IBM)
- Not convenient for a large group meeting.
- Very basic tool for internal communication only not available for third party communication
- Very basic and limited mobile app features.
- High speed connection is needed to connect to Sametime
Research Analyst and Consulting (Technology)
Frost & Sullivan Asia-PacificManagement Consulting, 501-1000 employees
Pricing Details
CrazyCall
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
$10 per user / month
CrazyCall Editions & Modules
Edition
Plan B | $201 |
---|---|
Plan A | $101 |
Plan C | $401 |
- per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.HCL Sametime (formerly from IBM)
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—HCL Sametime (formerly from IBM) Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
CrazyCall
No score
No answers yet
No answers on this topic
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesUsability
CrazyCall
No score
No answers yet
No answers on this topic
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesReliability and Availability
CrazyCall
No score
No answers yet
No answers on this topic
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 10.0
Based on 2 answers
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesPerformance
CrazyCall
No score
No answers yet
No answers on this topic
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 9.0
Based on 2 answers
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesSupport Rating
CrazyCall
No score
No answers yet
No answers on this topic
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 8.3
Based on 8 answers
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.

Verified User
Analyst in Corporate
Aviation & Aerospace Company, 10,001+ employeesAlternatives Considered
CrazyCall
CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Recursos Humanos
Murcia FrontendComputer Software, 501-1000 employees
HCL Sametime (formerly from IBM)
We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.

Verified User
Technician in Information Technology
Financial Services Company, 10,001+ employeesScalability
CrazyCall
No score
No answers yet
No answers on this topic
HCL Sametime (formerly from IBM)
HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.

Verified User
Employee in Information Technology
Plastics Company, 1001-5000 employeesReturn on Investment
CrazyCall
- Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
- Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
- Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Energy Efficiency Consultant
SEMCORenewables & Environment, 51-200 employees
HCL Sametime (formerly from IBM)
- Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
- We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
- The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.

Verified User
Analyst in Product Management
Sporting Goods Company, 501-1000 employees