What users are saying about
1 Ratings
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Score 8 out of 100
17 Ratings
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Score 7.4 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

Sametime is well suited for very quick conversations, where you know the person is an active Sametime user. It also serves as an easy way to reach out to someone you may not know when looking for an answer to a quick question, as they are likely to be a Sametime user. Do not, under any circumstances, attempt to use Sametime for Audio or Video chat. The quality and reliability are horrendous.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
HCL Sametime (formerly from IBM)
Agent dashboard
CrazyCall
6.0
HCL Sametime (formerly from IBM)
Validate callers
CrazyCall
7.0
HCL Sametime (formerly from IBM)
Outbound response
CrazyCall
8.0
HCL Sametime (formerly from IBM)
Call forwarding
CrazyCall
8.0
HCL Sametime (formerly from IBM)
Click-to-call (CTC)
CrazyCall
9.0
HCL Sametime (formerly from IBM)
Warm transfer
CrazyCall
8.0
HCL Sametime (formerly from IBM)
Predictive dialing
CrazyCall
7.0
HCL Sametime (formerly from IBM)
Interactive voice response
CrazyCall
7.0
HCL Sametime (formerly from IBM)
REST APIs
CrazyCall
7.0
HCL Sametime (formerly from IBM)
Call scripts
CrazyCall
8.0
HCL Sametime (formerly from IBM)
Call tracking
CrazyCall
9.0
HCL Sametime (formerly from IBM)
Multichannel integration
CrazyCall
7.0
HCL Sametime (formerly from IBM)
CRM software integration
CrazyCall
7.0
HCL Sametime (formerly from IBM)

Workforce Optimization (WFO)

CrazyCall
5.4
HCL Sametime (formerly from IBM)
Inbound call routing
CrazyCall
4.0
HCL Sametime (formerly from IBM)
Omnichannel inbound routing
CrazyCall
4.0
HCL Sametime (formerly from IBM)
Recording
CrazyCall
8.0
HCL Sametime (formerly from IBM)
Quality management
CrazyCall
7.0
HCL Sametime (formerly from IBM)
Call analytics
CrazyCall
5.0
HCL Sametime (formerly from IBM)
Historical reporting
CrazyCall
5.0
HCL Sametime (formerly from IBM)
Live reporting
CrazyCall
5.0
HCL Sametime (formerly from IBM)
Customer surveys
CrazyCall
6.0
HCL Sametime (formerly from IBM)
Customer interaction analytics
CrazyCall
5.0
HCL Sametime (formerly from IBM)

Cloud PBX

CrazyCall
HCL Sametime (formerly from IBM)
8.3
Hosted PBX
CrazyCall
HCL Sametime (formerly from IBM)
8.0
Multi-level Interactive Voice Response (IVR)
CrazyCall
HCL Sametime (formerly from IBM)
8.0
User templates
CrazyCall
HCL Sametime (formerly from IBM)
8.0
Call reports
CrazyCall
HCL Sametime (formerly from IBM)
8.0
Directory of employee names
CrazyCall
HCL Sametime (formerly from IBM)
9.6

Call Management

CrazyCall
HCL Sametime (formerly from IBM)
8.3
Answering rules
CrazyCall
HCL Sametime (formerly from IBM)
7.9
Call recording
CrazyCall
HCL Sametime (formerly from IBM)
8.0
Call park
CrazyCall
HCL Sametime (formerly from IBM)
8.0
Call screening
CrazyCall
HCL Sametime (formerly from IBM)
9.0
Message alerts
CrazyCall
HCL Sametime (formerly from IBM)
8.6

VoIP system collaboration

CrazyCall
HCL Sametime (formerly from IBM)
2.9
Video conferencing
CrazyCall
HCL Sametime (formerly from IBM)
2.9
Audio conferencing
CrazyCall
HCL Sametime (formerly from IBM)
3.0

Mobile apps

CrazyCall
HCL Sametime (formerly from IBM)
6.8
Mobile app for iOS
CrazyCall
HCL Sametime (formerly from IBM)
6.9
Mobile app for Android
CrazyCall
HCL Sametime (formerly from IBM)
6.8

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Sametime's web-based interfaces are "zero load", requiring no plug-ins to be installed to join a meeting, launch a meeting, or use chat in a browser. A plugin is required only if you want to share your screen.
  • Integration with IBM Notes is very tight. Sametime's chat status can change according to your Notes calendar. You can easily see if someone who just emailed you is available to chat. Your chat History is right inside Notes as well.
  • IBM's mobile apps are top notch. We automated the apps for our users thanks to IBM's work with third party MDMs. This made it very simple for us to deploy the Sametime mobile apps -- Chat and Meetings -- and get new capabilities such as Audio & Video mobilized quickly.
  • No down time, ever. The rock solid WebSphere back-end of Sametime means the environment is always up. Period.
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Not convenient for a large group meeting.
  • Very basic tool for internal communication only not available for third party communication
  • Very basic and limited mobile app features.
  • High speed connection is needed to connect to Sametime
Mogana Tashiani | TrustRadius Reviewer

Likelihood to Renew

CrazyCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is now an embedded experience for our users. They know it, they like it, they use it, and they expect it to be wherever they are. Because it is pretty easy to use and NEVER goes down, users know they can rely on it and won't be frustrated by it. Sametime is right up with there with Microsoft Office in terms of user adoption and appreciation.
Anonymous | TrustRadius Reviewer

Usability

CrazyCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.6
Based on 2 answers
Just about everything works the way you expect it would and it's relatively easy for users to figure out. Sametime was one of those things that we started with only a few people as a "test" and before the test period was done we discovered a few hundred people had figured out how to log in and most got it working all on their own. Many of our users want to use Sametime and do so regularly; we do not have to create policies enforcing its usage. Users find it practical to use Sametime to do things like chat, transfer files, share their screen, and so forth.
Anonymous | TrustRadius Reviewer

Reliability and Availability

CrazyCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Typically if Sametime is not available, it's because Windows Updates were done on the servers and they were not rebooted. However, that's not a problem with Sametime -- in fact, if you have Linux you could probably run Sametime for years without any hiccups whatsoever. We have no internal Linux expertise.
Anonymous | TrustRadius Reviewer

Performance

CrazyCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 9.0
Based on 1 answer
Generally very good. Occasionally AV or screen-sharing will stutter and every now and then I hear of it dropping out altogether, but in all cases it was easy to re-establish
Anonymous | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 8.5
Based on 4 answers
I have not needed to use the Sametime support team. Our local support team was able to configure it for me.
Anonymous | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

We use Jabber globally in our company and Symphony (no relevant app in able list) in some of the teams as well. All these are instant messenger tools, but Sametime is the easiest one to be used and its chat history is easy to be searched. Sametime can be used to contact almost all internal staff as it’s included in default computer package. Symphony is used to chat with front end business while Jabber is used for call.
Anonymous | TrustRadius Reviewer

Scalability

CrazyCall

No score
No answers yet
No answers on this topic

HCL Sametime (formerly from IBM)

HCL Sametime (formerly from IBM) 10.0
Based on 1 answer
Sametime is rock solid. It runs on WebSphere, DB2 and other related IBM technologies. This does mean the back-end is highly complex and very difficult to learn and get comfortable with, however.
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

HCL Sametime (formerly from IBM)

  • Sametime keeps many of our team members in contact throughout the day which leads to increased productivity which makes everyone happy.
  • We use the team chat room feature every day. This allows a team to stay focused on the task without any extra messages that are not on topic.
  • The split between IBM Sametime, Slack and Google Hangouts has caused some issues when team members are not checking for messages on a certain app.
Anonymous | TrustRadius Reviewer

Screenshots

HCL Sametime (formerly from IBM)

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

HCL Sametime (formerly from IBM)

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HCL Sametime (formerly from IBM) Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
HCL Sametime (formerly from IBM)
8.3

Likelihood to Renew

CrazyCall
HCL Sametime (formerly from IBM)
10.0

Usability

CrazyCall
HCL Sametime (formerly from IBM)
8.6

Reliability and Availability

CrazyCall
HCL Sametime (formerly from IBM)
10.0

Performance

CrazyCall
HCL Sametime (formerly from IBM)
9.0

Support Rating

CrazyCall
HCL Sametime (formerly from IBM)
8.5

Scalability

CrazyCall
HCL Sametime (formerly from IBM)
10.0

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