What users are saying about
1 Ratings
4 Ratings
1 Ratings
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Score 8 out of 100
4 Ratings
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Score 9.1 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

HotTelecom

When our clients or partners call our corporate number they can now reach any needed employee or department by themselves. It is simple - they just need to use voice assistant and press the needed number.
Max Barashev | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
HotTelecom
Agent dashboard
CrazyCall
6.0
HotTelecom
Validate callers
CrazyCall
7.0
HotTelecom
Outbound response
CrazyCall
8.0
HotTelecom
Call forwarding
CrazyCall
8.0
HotTelecom
Click-to-call (CTC)
CrazyCall
9.0
HotTelecom
Warm transfer
CrazyCall
8.0
HotTelecom
Predictive dialing
CrazyCall
7.0
HotTelecom
Interactive voice response
CrazyCall
7.0
HotTelecom
REST APIs
CrazyCall
7.0
HotTelecom
Call scripts
CrazyCall
8.0
HotTelecom
Call tracking
CrazyCall
9.0
HotTelecom
Multichannel integration
CrazyCall
7.0
HotTelecom
CRM software integration
CrazyCall
7.0
HotTelecom

Workforce Optimization (WFO)

CrazyCall
5.4
HotTelecom
Inbound call routing
CrazyCall
4.0
HotTelecom
Omnichannel inbound routing
CrazyCall
4.0
HotTelecom
Recording
CrazyCall
8.0
HotTelecom
Quality management
CrazyCall
7.0
HotTelecom
Call analytics
CrazyCall
5.0
HotTelecom
Historical reporting
CrazyCall
5.0
HotTelecom
Live reporting
CrazyCall
5.0
HotTelecom
Customer surveys
CrazyCall
6.0
HotTelecom
Customer interaction analytics
CrazyCall
5.0
HotTelecom

Cloud PBX

CrazyCall
HotTelecom
9.2
Hosted PBX
CrazyCall
HotTelecom
9.6
Multi-level Interactive Voice Response (IVR)
CrazyCall
HotTelecom
9.8
Call reports
CrazyCall
HotTelecom
8.3

Call Management

CrazyCall
HotTelecom
9.5
Answering rules
CrazyCall
HotTelecom
9.6
Call recording
CrazyCall
HotTelecom
9.8
Call park
CrazyCall
HotTelecom
9.6
Call screening
CrazyCall
HotTelecom
9.3
Message alerts
CrazyCall
HotTelecom
9.3

VoIP system collaboration

CrazyCall
HotTelecom
8.6
Audio conferencing
CrazyCall
HotTelecom
8.6

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

HotTelecom

  • Friendly and responsive customer support.
  • Wide geographical coverage.
  • It's easy to set up.
  • High-quality phone calls.
  • There are a lot of additional services available.
Jacob Martin | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

HotTelecom

  • Video calling is not available as a feature.
Anonymous | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

HotTelecom

HotTelecom 9.6
Based on 4 answers
We are totally satisfied with help Customer Support. They were quick and responsive
Valeria Tkachenko | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

HotTelecom

No answers on this topic

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

HotTelecom

  • The level of effectiveness in working with incoming calls has increased. Our customers and partners are also become more loyal because of less spent a lot of time to get the needed consultation from certain employee or department.
Max Barashev | TrustRadius Reviewer

Screenshots

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

HotTelecom

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

HotTelecom Editions & Modules

Edition
Direct virtual phone numberfrom 51
Virtual SMS numberfrom 71
Toll-free (800) numberfrom 71
Virtual PBX$652
Virtual fax number$303
  1. Monthly fee + connection fee
  2. Monthly fee
  3. Monthly fee + connection fee
Additional Pricing Details
Each price is the price of monthly fee. There might be an additional connection fee for the products.

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
HotTelecom
9.1

Support Rating

CrazyCall
HotTelecom
9.6

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