What users are saying about
3 Ratings
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Score 9 out of 100
11 Ratings
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Score 8.2 out of 100

Feature Set Ratings

  • Nextiva VoIP Call Center ranks higher in 2 feature sets: Contact Center Software, Workforce Optimization (WFO)

Contact Center Software

8.7

CrazyCall

87%
9.3

Nextiva VoIP Call Center

93%
Nextiva VoIP Call Center ranks higher in 11/13 features

Agent dashboard

8.5
85%
3 Ratings
9.0
90%
3 Ratings

Validate callers

8.5
85%
3 Ratings
10.0
100%
3 Ratings

Outbound response

8.5
85%
3 Ratings
9.5
95%
3 Ratings

Call forwarding

9.0
90%
3 Ratings
9.0
90%
3 Ratings

Click-to-call (CTC)

9.0
90%
3 Ratings
8.6
86%
3 Ratings

Warm transfer

8.5
85%
3 Ratings
9.5
95%
3 Ratings

Predictive dialing

9.0
90%
3 Ratings
10.0
100%
2 Ratings

Interactive voice response

8.5
85%
3 Ratings
10.0
100%
2 Ratings

REST APIs

8.5
85%
3 Ratings
9.1
91%
2 Ratings

Call scripts

9.0
90%
3 Ratings
9.1
91%
2 Ratings

Call tracking

9.0
90%
3 Ratings
8.6
86%
3 Ratings

Multichannel integration

8.5
85%
3 Ratings
10.0
100%
2 Ratings

CRM software integration

9.0
90%
3 Ratings
9.1
91%
2 Ratings

Workforce Optimization (WFO)

8.7

CrazyCall

87%
9.5

Nextiva VoIP Call Center

95%
Nextiva VoIP Call Center ranks higher in 9/9 features

Inbound call routing

8.5
85%
3 Ratings
9.5
95%
3 Ratings

Omnichannel inbound routing

8.5
85%
3 Ratings
10.0
100%
2 Ratings

Recording

8.5
85%
3 Ratings
9.0
90%
3 Ratings

Quality management

9.0
90%
3 Ratings
9.0
90%
3 Ratings

Call analytics

9.0
90%
3 Ratings
9.0
90%
3 Ratings

Historical reporting

8.5
85%
3 Ratings
10.0
100%
3 Ratings

Live reporting

8.5
85%
3 Ratings
10.0
100%
3 Ratings

Customer surveys

8.5
85%
3 Ratings
9.1
91%
2 Ratings

Customer interaction analytics

9.0
90%
3 Ratings
10.0
100%
2 Ratings

Attribute Ratings

  • CrazyCall is rated higher in 1 area: Likelihood to Recommend

Likelihood to Recommend

9.0

CrazyCall

90%
3 Ratings
8.1

Nextiva VoIP Call Center

81%
4 Ratings

Support Rating

CrazyCall

N/A
0 Ratings
10.0

Nextiva VoIP Call Center

100%
1 Rating

Likelihood to Recommend

CrazyCall

CrazyCall offers excellent options to carry out warm calls, accelerating processes to find solutions, making sure that the process is successful and the client receives adequate attention, it is a tool that shows no limitations with call recording that can be stored and returned to when needed. needed, security from start to finish and immediacy in the processes.
Guzman Ruiz | TrustRadius Reviewer

Nextiva VoIP Call Center

Overall I believe Nextiva VoIP Call Center is a solid cloud PBX solution compared to some of the others out there. The cost is similar to most of their competitors but can get pricey depending on all features needed for your companies' operation. Very user-friendly for both basic and admin users with its clean GUI system. The only downside is that even as an admin, some things require support's assistance, and may take a while since their response time isn't the greatest in my opinion.
ANTOINE FOREMAN | TrustRadius Reviewer

Pros

CrazyCall

  • The menu options in the interactive voice response function are very efficient and necessary for the fluidity of communication with customers. The best thing is that the customer can access this menu from their phone.
  • We love that it is a multi-channel platform, that allows us to be aware of the demands of our customers on all digital platforms.
  • It allows us to make recordings of incoming and outgoing calls to get more details of our customer's needs.
America Castañeda | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Accommodating customer hotline.
  • Lower rate.
  • User friendly recording portal.
Arnie Francisco | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Nextiva VoIP Call Center

  • The admin portal is cumbersome to use and times out too frequently.
  • The lack of an SMS feature hinders our ability to communicate as effectively as we'd like with our clientele.
  • The click-to-call feature inside of our CRM is finicky and often needs resetting.
Anonymous | TrustRadius Reviewer

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$10 per user / month

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Starting Price

$50 per user per month

Nextiva VoIP Call Center Editions & Modules

Edition
Pro$501
Enterprise$1001
  1. per user per month
Additional Pricing Details

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall is a phone system that offers features and resources to increase sales in the blink of an eye. I really like that it is a tool that saves money and time, in addition to guaranteeing growth in our company, it brings benefits to our clients with the opportunity to receive immediate and professional attention, it is a platform that works in a simple, safe and intelligent way.
Guzman Ruiz | TrustRadius Reviewer

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Set up in over 5 locations nationwide.
  • 300+ users with 75% working remotely.
  • Looking at adding addition 100+ users in the near future due to demand.
ANTOINE FOREMAN | TrustRadius Reviewer

Screenshots

Nextiva VoIP Call Center

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