What users are saying about
1 Ratings
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Score 8 out of 100
8 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

CrazyCall

If you are looking for an easy and affordable call service to increase the productivity of your sales team, then look no further than CrazyCall. It has all the basic features that a sales member could need: quick dialing, recording, automatic logging and tracking of calls, and reporting. If you are looking for a call service to integrate with your CRM, then be sure to do your homework and ask to see if CrazyCall has the ability to integrate with your CRM.
Adam Montgomery | TrustRadius Reviewer

Nextiva VoIP Call Center

Their system is suited when the nature of your business requires to make outbound calls to a lot of businesses or offices or even consumers. If you are looking to start a homebased project especially in our situation right now (pandemic), I strongly suggest using Nextiva as your service provider. Again, I don't think there's a perfect CRM solution that will match exactly how you operate your business but this is close to perfection and also good to your budget.
Arnie Francisco | TrustRadius Reviewer

Feature Rating Comparison

Contact Center Software

CrazyCall
7.5
Nextiva VoIP Call Center
10.0
Agent dashboard
CrazyCall
6.0
Nextiva VoIP Call Center
10.0
Validate callers
CrazyCall
7.0
Nextiva VoIP Call Center
10.0
Outbound response
CrazyCall
8.0
Nextiva VoIP Call Center
10.0
Call forwarding
CrazyCall
8.0
Nextiva VoIP Call Center
10.0
Click-to-call (CTC)
CrazyCall
9.0
Nextiva VoIP Call Center
10.0
Warm transfer
CrazyCall
8.0
Nextiva VoIP Call Center
10.0
Predictive dialing
CrazyCall
7.0
Nextiva VoIP Call Center
10.0
Interactive voice response
CrazyCall
7.0
Nextiva VoIP Call Center
10.0
REST APIs
CrazyCall
7.0
Nextiva VoIP Call Center
10.0
Call scripts
CrazyCall
8.0
Nextiva VoIP Call Center
10.0
Call tracking
CrazyCall
9.0
Nextiva VoIP Call Center
10.0
Multichannel integration
CrazyCall
7.0
Nextiva VoIP Call Center
10.0
CRM software integration
CrazyCall
7.0
Nextiva VoIP Call Center
10.0

Workforce Optimization (WFO)

CrazyCall
5.4
Nextiva VoIP Call Center
10.0
Inbound call routing
CrazyCall
4.0
Nextiva VoIP Call Center
10.0
Omnichannel inbound routing
CrazyCall
4.0
Nextiva VoIP Call Center
10.0
Recording
CrazyCall
8.0
Nextiva VoIP Call Center
10.0
Quality management
CrazyCall
7.0
Nextiva VoIP Call Center
10.0
Call analytics
CrazyCall
5.0
Nextiva VoIP Call Center
10.0
Historical reporting
CrazyCall
5.0
Nextiva VoIP Call Center
10.0
Live reporting
CrazyCall
5.0
Nextiva VoIP Call Center
10.0
Customer surveys
CrazyCall
6.0
Nextiva VoIP Call Center
10.0
Customer interaction analytics
CrazyCall
5.0
Nextiva VoIP Call Center
10.0

Pros

CrazyCall

  • One-click dialing directly from the computer is definitely a strength.
  • Local numbers used in dialing to increase the number of connections is an asset.
  • The pricing is a plus. It is one of the most affordable calling tools on the market.
Adam Montgomery | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Call recordings are crystal clear
  • Voice messages with transcriptions have increased our response rate and the time it takes to clear out messages
  • User tracking helps us accurately measure availability and overall weekly performance.
Anonymous | TrustRadius Reviewer

Cons

CrazyCall

  • Inbound call functionally is still limited and not something that my team utilizes.
  • The reporting features for the some of the lower pricing tiers are very limited.
  • Downloading reports from the cloud can be quite slow at times.
Adam Montgomery | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Whenever you log in to their recording portal, it always takes a while before it loads up to their default page. I'm not quite sure if this is because of the volume of recorded calls or something else.
  • In their recording portal, sometimes you thought the call was not recorded but only to find out that you would sometimes need to add a plus sign and 1 in the beginning of the 10 digit phone number where normally you wouldn't need it.
  • When you download a recording, I would've wanted to see the recording file downloaded and not a zip folder that I have to still extract the recording file from. I know it is possible to just download the file because that's what I appreciate in downloading a recording to a competitor CMV.
Arnie Francisco | TrustRadius Reviewer

Support Rating

CrazyCall

No score
No answers yet
No answers on this topic

Nextiva VoIP Call Center

Nextiva VoIP Call Center 10.0
Based on 1 answer
They are very nice, friendly and you can really feel their willingness to help. They are proactive in finding out potential issue and they sometimes extend their service by calling me and making sure I'm still happy with the service. They have Live Chat support, email, and hotline that you can use to connect to them.
Arnie Francisco | TrustRadius Reviewer

Alternatives Considered

CrazyCall

CrazyCall integrated with our CRM better than the other competitors. The integration was seamless and offered exactly what we were looking for. Some of the other competitors that we were evaluating were not able to integrate with our CRM in the same manner. That is why we ended up going with CrazyCall
Adam Montgomery | TrustRadius Reviewer

Nextiva VoIP Call Center

Nextiva is pretty much evenly matched against RingCentral and their phone system; the call quality and voice mail transcription are on par. However, Nextiva's admin portal is more cumbersome to use by comparison and the lack of an SMS feature is a definite drawback considering the communication habits of most people in 2018.
Anonymous | TrustRadius Reviewer

Return on Investment

CrazyCall

  • Our sales team is making more calls and the calls have improved in quality....this is leading to more customer interactions.
  • Our customer service has improved with the call recording. We are able to go back and listen to issues and customize our responses based on the recordings.
  • Managers are better able to identify sales members who are consistently meeting their call targets. This has improved our goal-setting and reward system.
Adam Montgomery | TrustRadius Reviewer

Nextiva VoIP Call Center

  • Nextiva has increased our employee phone coverage and availability by 27%
Anonymous | TrustRadius Reviewer

Screenshots

Nextiva VoIP Call Center

Pricing Details

CrazyCall

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

CrazyCall Editions & Modules

Edition
Plan B$201
Plan A$101
Plan C$401
  1. per user / month
Additional Pricing Details
Plans priced per user / month. Exclusive of connection costs. Competitive rates available.

Nextiva VoIP Call Center

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Nextiva VoIP Call Center Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

CrazyCall
8.0
Nextiva VoIP Call Center
9.7

Support Rating

CrazyCall
Nextiva VoIP Call Center
10.0

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