CrazyCall vs. Salesforce Service Cloud
CrazyCall vs. Salesforce Service Cloud
Product | Rating | Most Used By | Product Summary | Starting Price |
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CrazyCall | Mid-Size Companies (51-1,000 employees) | CrazyCall is a cloud-based app that is designed to help contact centers and sales teams boost the performance of their outbound and inbound projects. CrazyCall requires no download or technical skills. According to the vendor, users can start making and receiving calls directly in their browser within minutes of creating their account. With the automatic dialer, users no longer need to dial numbers manually. Users can also set rules to efficiently manage their outbound and inbound queue… | $10 per user / month | |
Salesforce Service Cloud | N/A | Service Cloud is a customer service platform that helps businesses manage and resolve customer inquiries and issues. It provides tools for case management, knowledge base, omni-channel support, automation, and analytics, enabling companies to deliver exceptional customer service experiences. | $25 per month |
CrazyCall | Salesforce Service Cloud | |||||||||||||||
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Editions & Modules |
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Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | Plans priced per user / month. Exclusive of connection costs. Competitive rates available. | — | ||||||||||||||
More Pricing Information |
CrazyCall | Salesforce Service Cloud | |
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Top Pros | ||
Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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Incident and problem management |
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Self Help Community |
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Multi-Channel Help |
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CrazyCall | Salesforce Service Cloud | |
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Small Businesses | CloudTalk Score 9.5 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Medium-sized Companies | Bright Pattern Contact Center Score 10.0 out of 10 | Agiloft Flexible Service Desk Suite Score 9.0 out of 10 |
Enterprises | Google Cloud Contact Center AI Score 8.9 out of 10 | SAP Service Cloud Score 8.7 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
CrazyCall | Salesforce Service Cloud | |
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Likelihood to Recommend | 8.8 (3 ratings) | 9.0 (74 ratings) |
Likelihood to Renew | - (0 ratings) | 9.5 (6 ratings) |
Usability | - (0 ratings) | 8.0 (12 ratings) |
Availability | - (0 ratings) | 9.5 (19 ratings) |
Performance | - (0 ratings) | 8.6 (7 ratings) |
Support Rating | - (0 ratings) | 7.0 (20 ratings) |
Online Training | - (0 ratings) | 9.0 (1 ratings) |
Implementation Rating | - (0 ratings) | 7.0 (1 ratings) |
CrazyCall | Salesforce Service Cloud | |
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Likelihood to Recommend | CrazyCall | Salesforce |
Pros | CrazyCall | Salesforce |
Cons | CrazyCall | Salesforce |
Likelihood to Renew | CrazyCall No answers on this topic | Salesforce |
Usability | CrazyCall No answers on this topic | Salesforce |
Reliability and Availability | CrazyCall No answers on this topic | Salesforce |
Performance | CrazyCall No answers on this topic | Salesforce |
Support Rating | CrazyCall No answers on this topic | Salesforce |
Implementation Rating | CrazyCall No answers on this topic | Salesforce |
Alternatives Considered | CrazyCall | Salesforce |
Return on Investment | CrazyCall | Salesforce |
ScreenShots | CrazyCall Screenshots | Salesforce Service Cloud Screenshots |