What users are saying about
128 Ratings
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Score 8.1 out of 100
6 Ratings
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Score 3.6 out of 100

Attribute Ratings

  • Crazy Egg is rated higher in 1 area: Likelihood to Recommend
  • Justuno Pop-Ups & CRO Tools is rated higher in 1 area: Support Rating

Likelihood to Recommend

7.5

Crazy Egg

75%
35 Ratings
3.0

Justuno Pop-Ups & CRO Tools

30%
3 Ratings

Likelihood to Renew

8.5

Crazy Egg

85%
14 Ratings

Justuno Pop-Ups & CRO Tools

N/A
0 Ratings

Usability

6.0

Crazy Egg

60%
8 Ratings

Justuno Pop-Ups & CRO Tools

N/A
0 Ratings

Availability

7.1

Crazy Egg

71%
8 Ratings

Justuno Pop-Ups & CRO Tools

N/A
0 Ratings

Performance

2.0

Crazy Egg

20%
4 Ratings

Justuno Pop-Ups & CRO Tools

N/A
0 Ratings

Support Rating

5.0

Crazy Egg

50%
14 Ratings
9.0

Justuno Pop-Ups & CRO Tools

90%
2 Ratings

Online Training

10.0

Crazy Egg

100%
1 Rating

Justuno Pop-Ups & CRO Tools

N/A
0 Ratings

Implementation Rating

9.2

Crazy Egg

92%
6 Ratings

Justuno Pop-Ups & CRO Tools

N/A
0 Ratings

Product Scalability

9.8

Crazy Egg

98%
2 Ratings

Justuno Pop-Ups & CRO Tools

N/A
0 Ratings

Likelihood to Recommend

Crazy Egg

+ I strongly believe that this tool helps when a firm has good user count (depends on business model) as most of these tools are data friends. More data - more valuable insights + Best fit if someone who is looking for deeper insights of individual page - Not suggested for very fewer visits of a website. Suggested to improve better visit count
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Justuno

For sites which are not super high traffic, Justuno [Pop-Ups & CRO Tools] is a great way to get started with popups and email capture tools. If your site has a lot of sessions, the price gets prohibitive. There may be better pricing models from competitors in some cases.
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Pros

Crazy Egg

  • Provides heatmaps that shows you the elements on your site that are and aren't performing well.
  • Provides scrollmaps so you can see how far down a page users are scrolling and which content never gets seen.
  • Screenshots show you how your website looks across a variety of different devices.
  • Provides a type of clickmap called confetti that enables you visualise clicks by segments - device, new/returning visitors, campaigns and other metrics.
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Justuno

  • Ease of use.
  • Dozens of templates.
  • Ability to schedule promotions.
  • Analytics.
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Cons

Crazy Egg

  • The largest thing we've struggled with is the Optimizely integration. I've contacted customer service a few times to get it properly setup. Customer Service is always friendly and helpful; they provide clear steps to get it setup. Unfortunately despite clear instructions, they are tedious, and if not completed in the correct order, the integration with Optimizely does not work. My success rate with the integration is less than 55%.
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Justuno

  • Streamlining the cancellation process.
  • Business ethics.
  • Customer service.
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Pricing Details

Crazy Egg

Starting Price

$24 per month

Editions & Modules

Crazy Egg editions and modules pricing
EditionModules
Crazy Egg$24.001

Footnotes

  1. per month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

No setup fee

Additional Details

Justuno Pop-Ups & CRO Tools

Starting Price

Editions & Modules

Justuno Pop-Ups & CRO Tools editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    Optional

    Additional Details

    14-day free trial: no obligation, no activation fees, no credit card required. Paid plans are based on monthly website traffic, please visit our website for full details.

    Likelihood to Renew

    Crazy Egg

    It's a great tool considering how inexpensive it is. If used correctly and you have a plan for tracking your websites, this tool can make a world of a difference. If you are not going to sit down and take the time to make a plan for how to use this tool, I would say it is not worth your time. Yes, you can look at items on your website that need to be changed, but without a consistent plan, other important items that need changing can be lost in the mix. Make sure you have enough time and energy to invest in this and it will be well worth it
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    Justuno

    No answers on this topic

    Usability

    Crazy Egg

    It's not clear what features there are. The navigation icon is not labeled. It's hard to know where to start when you're first logging in as a first-time user. It's hard to know how to set up anything and there aren't many helpful tutorials in-product. I don't want to be kicked out of a help center or read the documentation.
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    Justuno

    No answers on this topic

    Reliability and Availability

    Crazy Egg

    It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
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    Justuno

    No answers on this topic

    Support Rating

    Crazy Egg

    I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
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    Justuno

    I have only contacted support once in 3 years they were great.
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    Online Training

    Crazy Egg

    Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!
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    Justuno

    No answers on this topic

    Implementation Rating

    Crazy Egg

    It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
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    Justuno

    No answers on this topic

    Alternatives Considered

    Crazy Egg

    Hotjar is more expensive than Crazy Eggs, and we needed a tool to fit the budget for small comp. With more time, we could have tested it deeply also to have a better opinion, it seems to be great too
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    Justuno

    Versus Yotpo, Justuno [Pop-Ups & CRO Tools] is light years better for email capture and newsletter signups. They offer fully robust targeting and customization, whereas Yotpo is primitive in these areas. Versus OptiMonk and others, it is similar. They all have the same approximate pricing model which is based on sessions per month on your site.
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    Scalability

    Crazy Egg

    Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things. As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
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    Justuno

    No answers on this topic

    Return on Investment

    Crazy Egg

    • Very Positive impact on ROI as it pointed towards some specific flaws of the website. These flaws were removed on a regular basis.
    • It constantly helps finetune our website to the requirements of the users. This helps in boosting our business development efforts.
    • It helps us to remove or modify the least visited sections of the website. Thus removing the limitations that hamper our growth.
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    Justuno

    • It had a positive ROI, until they stole an extra month from us and then refused to respond to emails.
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    Screenshots

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