What users are saying about
103 Ratings
103 Ratings
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Score 7.8 out of 101

Likelihood to Recommend

Crazy Egg

Crazy Egg is well suited for measuring user engagement on your page. In the last 12 months, we used the software to gather baseline data for future updates. Recently, we've tested the product page engagement after an important release that improved product page layout. We've also used Crazy Egg to answer the question: Are customers seeing buttons that fall below the fold in our cart?
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Pros

Crazy Egg

  • Easy integration. When we first started Crazy Egg, I was able to quickly and easily add it to our tag manager.
  • Quick setup and live URL testing to make sure test is properly working. There's no guessword; I plug in the URL and it does the work!
  • It's a simple software to use for quick information about how user's are interacting with our site. I don't have to jump through a lot of hoops to get to the data.
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Cons

Crazy Egg

  • In our testing, it's become clear that CE doesn't capture all clicks. Not sure why some are missed. This may not be a huge problem since you really want to get a few thousand visits before doing any analysis, and since the missed clicks seem to be random, I think the end result will be perfectly all right.
  • I'd like to see just the visitor's FIRST click on a given page, as one of the alternative views.
  • Better and more detailed documentation on how the tracking actually works. There is some confusion about whether the screen coordinates of the click are tracked, or the element being clicked on. The former method seems to be used in the Heat and Confetti views and can get thrown off significantly by different screen aspect ratios and resolutions. The Overlay and List views seem to be based on the element being clicked on, and these views disregard clicks that don't happen in a hot area. A detailed explanation, with implications for different site technologies (responsive, tabs, other dynamic elements) would be really helpful for a minority of customers to whom this is critical.
  • Scroll map is nice but not really useful because it doesn't take into account where the fold is for the individual visitor. At least, I don't think it does (see previous comment about technical documentation). Great additions would be seeing the average fold line for all viewers, AND being able to segment like the Confetti View does. Also, it's not clear whether the scroll is measuring the middle point or the bottom of what's on their screen.
Chris Grant profile photo

Likelihood to Renew

Crazy Egg

Crazy Egg 8.5
Based on 14 answers
We have a lot of clients. Some are appropriate for it, some not. It's 100% likely that we'll have some who can use it at any given point in time.
Chris Grant profile photo

Usability

Crazy Egg

Crazy Egg 10.0
Based on 7 answers
Crazy Egg has great tool tips and a clean, easy to understand interface. We've given interns the responsibility to set up "snapshots" and they've been able to pick up on it with little to no direction.
Meredith Walter profile photo

Reliability and Availability

Crazy Egg

Crazy Egg 7.1
Based on 4 answers
It's slow to post data, and slow to get a snapshot to finally be active (i.e. not pending). Not intolerable, but would be nice to see data within a couple hours. Often have to wait to the next day.
Chris Grant profile photo

Support

Crazy Egg

Crazy Egg 5.8
Based on 7 answers
I think support is an area where Crazy Egg is lacking. I would love to have a quarterly check-in with a Crazy Egg rep to understand what kinds of changes have been made to the platform and what is on the horizon. I also think a quick consulting sessions with a rep could be extremely beneficial, as I'm sure there are ways to use the tool that we haven't even thought about yet that would be extremely insightful for our team.
Meredith Walter profile photo

Online Training

Crazy Egg

Crazy Egg 10.0
Based on 1 answer
Crazy Egg is the best CRO and LPO tool for performance marketers who have a limited budget!
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Implementation

Crazy Egg

Crazy Egg 9.2
Based on 3 answers
It is simple. JavaScript code needs to be added to any pages where you want to run tests. That's it.
Ben Alvord profile photo

Alternatives Considered

Crazy Egg

I've used Tealeaf which does click tracking, but the shortcoming is that it does it only on truly clickable elements. You miss out on the non-clickable elements that are being clicked, which is really valuable information. IBM sells an upgrade that adds that, but it costs a fortune, and at the time we evaluated it, it also didn't contain the same segmentation out of the box like Crazy Egg. Tealeaf has many valuable uses, but is best used a replay tool, not a click tracker.
Gitai Ben-Ammi profile photo

Scalability

Crazy Egg

Crazy Egg 9.8
Based on 2 answers
Its reliability (not scaleability, as the question asks for, sorry) is pretty good but through our testing we know that some clicks do not get recorded. It doesn't bother us a lot because we look at the aggregate of thousands of visits, but we do know it misses things.As for scaleability, it's about right. You really don't want zillions of clicks per snapshot - the screen just turns to 100% dots and you lose the ability to differentiate different screen areas. We find that 25,000 clicks for a page gives us a really good view.
Chris Grant profile photo

Return on Investment

Crazy Egg

  • The primary benefit has been in identifying what to test. It's much easier to identify what's not working when you see what's being seen and being clicked. I'd say that 60% of our new tests have their basis in data that Crazy Egg provides.
  • It serves as a sanity check on new designs. It's much easier to say that a design shouldn't even make it off the drawing board if we can show that the majority of it won't be seen.
  • It allows us to know that a new design is working. We've made changes that draw the visitor to continue and it's increased the number of visitors who will go below the fold on new pages.
Gitai Ben-Ammi profile photo

Pricing Details

Crazy Egg

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

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