What users are saying about
10 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7.7 out of 100
Based on 10 reviews and ratings
40 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 7 out of 100
Based on 40 reviews and ratings
Feature Set Ratings
Project Management
Creately
Feature Set Not Supported
N/A
6.6
Mitel MiCollab
66%
Mitel MiCollab ranks higher in 7/7 features
Mitel MiCollab ranks higher in 7/7 features
Task Management
N/A
0 Ratings
8.1
81%
5 Ratings
Gantt Charts
N/A
0 Ratings
8.0
80%
1 Rating
Scheduling
N/A
0 Ratings
7.7
77%
7 Ratings
Workflow Automation
N/A
0 Ratings
6.5
65%
3 Ratings
Mobile Access
N/A
0 Ratings
6.8
68%
11 Ratings
Search
N/A
0 Ratings
5.3
53%
7 Ratings
Visual planning tools
N/A
0 Ratings
4.0
40%
4 Ratings
Communication
Creately
Feature Set Not Supported
N/A
6.9
Mitel MiCollab
69%
Mitel MiCollab ranks higher in 8/8 features
Mitel MiCollab ranks higher in 8/8 features
Chat
N/A
0 Ratings
8.1
81%
12 Ratings
Notifications
N/A
0 Ratings
7.9
79%
11 Ratings
Discussions
N/A
0 Ratings
7.3
73%
7 Ratings
Surveys
N/A
0 Ratings
10.0
100%
1 Rating
Internal knowledgebase
N/A
0 Ratings
8.3
83%
5 Ratings
Integrates with GoToMeeting
N/A
0 Ratings
4.7
47%
4 Ratings
Integrates with Gmail and Google Hangouts
N/A
0 Ratings
1.0
10%
3 Ratings
Integrates with Outlook
N/A
0 Ratings
8.0
80%
6 Ratings
File Sharing & Management
Creately
Feature Set Not Supported
N/A
6.2
Mitel MiCollab
62%
Mitel MiCollab ranks higher in 7/7 features
Mitel MiCollab ranks higher in 7/7 features
Video files
N/A
0 Ratings
2.1
21%
4 Ratings
Audio files
N/A
0 Ratings
5.5
55%
6 Ratings
Document collaboration
N/A
0 Ratings
5.3
53%
5 Ratings
Access control
N/A
0 Ratings
7.3
73%
7 Ratings
Advanced security features
N/A
0 Ratings
7.0
70%
6 Ratings
Integrates with Google Drive
N/A
0 Ratings
8.0
80%
1 Rating
Device sync
N/A
0 Ratings
7.8
78%
6 Ratings
Attribute Ratings
- Creately is rated higher in 1 area: Likelihood to Recommend
- Mitel MiCollab is rated higher in 1 area: Support Rating
Likelihood to Recommend
8.4
Creately
84%
2 Ratings
6.9
Mitel MiCollab
69%
12 Ratings
Support Rating
5.6
Creately
56%
4 Ratings
6.4
Mitel MiCollab
64%
6 Ratings
Likelihood to Recommend
Creately
Very good online option for flowcharts and other purposes; can be quite cost-effective, too, depending on how you use it.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Mitel MiCollab
MiCollab is great for a large office to get users working from home and being able to use their home phone or cell phone like the desk phone at the office. This allows our live operators the ability to see if the end-user is on an active call before sending a new call to them. If you have a very small company of fewer than 10 people this might not be worth the investment as cell phones would work just as well.

Verified User
Employee in Information Technology
Venture Capital & Private Equity Company, 201-500 employeesPros
Creately
- Creately provides the same experience that other similar tools (i.e. Visio) provides, but presents it in a much more colorful, unique manner. The colors are vibrant, and my clients have always been impressed with the quality and feel.
- Creately provides a lot of creative control over how your images look. I can play with the opacity and color scheme, or use what they already provide.
- Creately also allows me to create wireframes for clients to review, whether desktop or mobile. I can create simple, easy to understand frames and concepts in minutes - they're super professional looking and ready to share.
- I like the pricing model. Right now I can pay month-to-month, or pay a one-time fee for a year. It's also less expensive than Visio, which is very nice.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Mitel MiCollab
- Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
- The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
- The customer support for the product is first-rate. They are always present and helpful when needed.

Verified User
Analyst in Finance and Accounting
Investment Banking Company, 1001-5000 employeesCons
Creately
- The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
- Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Mitel MiCollab
- Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
- Has chat feature to tag someone when they are on the phone, or you just don't want to call
- App for smartphone allows for desk phone to cell phone collaboration
IT Manager
VistaFood Exchange IncWholesale, 51-200 employees
Pricing Details
Creately
General
Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
6.95
Starting Price
$40 per month
Creately Editions & Modules
On-premise Edition
Creately Desktop | $751 |
---|---|
Creately Server | 6.951 |
- per user
SaaS Edition
Creately Online Personal | 6.951 |
---|---|
Creately Team 5 | $401 |
Creately Team 10 | $801 |
Creately Team 25 | $2001 |
- per month
Additional Pricing Details
We offer deeply discounted prices for non profits, educational institutes and charities.Mitel MiCollab
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—Mitel MiCollab Editions & Modules
—
Additional Pricing Details
—Support Rating
Creately
Creately 5.6
Based on 4 answers
I haven't used Creately's support. I don't know what to rate this to be honest. If there was an "N/A," I'd use that. I like products where I don't have to do a lot of research or studying to learn how to use the software. Creately allows me to jump in and go.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Mitel MiCollab
Mitel MiCollab 6.4
Based on 6 answers
Support is typically handled by a reseller. Buyers should evaluate the reseller as much as they evaluate Mitel for the product suite.The few times when the reseller was not able to handle the issue directly, Mitel did step up and quickly answer/address the question/issue.

Verified User
Director in Information Technology
Hospital & Health Care Company, 51-200 employeesAlternatives Considered
Creately
In terms of pricing and functionality, Creately was the clear winner at the time, although the jury is still out on Creately's new version in terms of how simple it may be to use.
Office Manager
Bates Group LLCFinancial Services, 51-200 employees
Mitel MiCollab
MiCollab was great as a VOIP solution and general team collaboration solution, but it lacked in some areas, such as the mobile app, complex configuration and set up as well as the lack of user customization. Overall, the system is serviceable, but seemed rather vanilla compared to its competitors

Verified User
Administrator in Information Technology
Pharmaceuticals Company, 1001-5000 employeesReturn on Investment
Creately
- Creately is less expensive and dare I say more professional looking than Visio. It looks great at a fraction of the price.
- Creately allows me to share ideas and processes with my clients. It shows that I understand their business processes, and increases their trust in my abilities to work with them.
Senior Business Analyst
Southwest Gas CorporationUtilities, 1001-5000 employees
Mitel MiCollab
- I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.

Verified User
Employee in Corporate
Hospital & Health Care Company, 1001-5000 employees