Creately vs Mitel MiCollab

• Creately provides the same experience that other similar tools (i.e. Visio) provides, but presents it in a much more colorful, unique manner. The colors are vibrant, and my clients have always been impressed with the quality and feel.
• Creately provides a lot of creative control over how your images look. I can play with the opacity and color scheme, or use what they already provide.
• Creately also allows me to create wireframes for clients to review, whether desktop or mobile. I can create simple, easy to understand frames and concepts in minutes - they're super professional looking and ready to share.
• I like the pricing model. Right now I can pay month-to-month, or pay a one-time fee for a year. It's also less expensive than Visio, which is very nice.

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• Mitel MiCollab is great for working remotely. The twinning feature to allow calls directed to my office phone to ring on my cell phone is extremely convenient.
• The feature that allows you to set which device you want to ring (desk phone, PC, cell phone) is great as even when I am in the office, I prefer to just use my cell phone.
• The customer support for the product is first-rate. They are always present and helpful when needed.

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• The transition Creately made this year to their new non-Flash platform seems to almost function like a beta release in some instances.
• Customer support sometimes takes a while to return and the responses are not always the best or most helpful. Follow up isn't great, either.

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• Easy to use pop-up window alerts you to incoming calls, lets you transfer to VM or other users, helpful for conference calling
• Has chat feature to tag someone when they are on the phone, or you just don't want to call
• App for smartphone allows for desk phone to cell phone collaboration

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• Creately is less expensive and dare I say more professional looking than Visio. It looks great at a fraction of the price.
• Creately allows me to share ideas and processes with my clients. It shows that I understand their business processes, and increases their trust in my abilities to work with them.

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• I'm not a person in a position to really speak to this question as I'm only a user and not involved in purchasing such services. Overall, though, I believe we switched to this to save money and since we seem to be sticking with it, I have to assume that objective has been achieved.

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