What users are saying about
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Top Rated
66 Ratings
18 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100
18 Ratings
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Score 9.5 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    FollowUp CRM

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Sales Force Automation

    Creatio

    Feature Set Not Supported
    N/A
    9.1

    FollowUp CRM

    91%
    Followup CRM ranks higher in 9/9 features

    Customer data management / contact management

    N/A
    0 Ratings
    10.0
    100%
    12 Ratings

    Workflow management

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Territory management

    N/A
    0 Ratings
    6.1
    61%
    8 Ratings

    Opportunity management

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Integration with email client (e.g., Outlook or Gmail)

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Contract management

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Quote & order management

    N/A
    0 Ratings
    8.9
    89%
    6 Ratings

    Interaction tracking

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Channel / partner relationship management

    N/A
    0 Ratings
    7.2
    72%
    7 Ratings

    Customer Service & Support

    Creatio

    Feature Set Not Supported
    N/A
    10.0

    FollowUp CRM

    100%
    Followup CRM ranks higher in 3/3 features

    Case management

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Call center management

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    Help desk management

    N/A
    0 Ratings
    10.0
    100%
    6 Ratings

    Marketing Automation

    Creatio

    Feature Set Not Supported
    N/A
    10.0

    FollowUp CRM

    100%
    Followup CRM ranks higher in 2/2 features

    Lead management

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Email marketing

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    CRM Project Management

    Creatio

    Feature Set Not Supported
    N/A
    9.5

    FollowUp CRM

    95%
    Followup CRM ranks higher in 3/3 features

    Task management

    N/A
    0 Ratings
    10.0
    100%
    10 Ratings

    Billing and invoicing management

    N/A
    0 Ratings
    8.4
    84%
    3 Ratings

    Reporting

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    CRM Reporting & Analytics

    Creatio

    Feature Set Not Supported
    N/A
    9.7

    FollowUp CRM

    97%
    Followup CRM ranks higher in 3/3 features

    Forecasting

    N/A
    0 Ratings
    9.0
    90%
    6 Ratings

    Pipeline visualization

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Customizable reports

    N/A
    0 Ratings
    10.0
    100%
    9 Ratings

    Customization

    Creatio

    Feature Set Not Supported
    N/A
    9.8

    FollowUp CRM

    98%
    Followup CRM ranks higher in 4/4 features

    Custom fields

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Custom objects

    N/A
    0 Ratings
    9.0
    90%
    4 Ratings

    Scripting environment

    N/A
    0 Ratings
    10.0
    100%
    5 Ratings

    API for custom integration

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Security

    Creatio

    Feature Set Not Supported
    N/A
    10.0

    FollowUp CRM

    100%
    Followup CRM ranks higher in 2/2 features

    Single sign-on capability

    N/A
    0 Ratings
    10.0
    100%
    8 Ratings

    Role-based user permissions

    N/A
    0 Ratings
    10.0
    100%
    7 Ratings

    Social CRM

    Creatio

    Feature Set Not Supported
    N/A
    10.0

    FollowUp CRM

    100%
    Followup CRM ranks higher in 2/2 features

    Social data

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Social engagement

    N/A
    0 Ratings
    10.0
    100%
    2 Ratings

    Integrations with 3rd-party Software

    Creatio

    Feature Set Not Supported
    N/A
    7.7

    FollowUp CRM

    77%
    Followup CRM ranks higher in 2/2 features

    Marketing automation

    N/A
    0 Ratings
    10.0
    100%
    3 Ratings

    Compensation management

    N/A
    0 Ratings
    5.5
    55%
    2 Ratings

    Platform

    Creatio

    Feature Set Not Supported
    N/A
    10.0

    FollowUp CRM

    100%
    Followup CRM ranks higher in 1/1 features

    Mobile access

    N/A
    0 Ratings
    10.0
    100%
    4 Ratings

    Attribute Ratings

    • Followup CRM is rated higher in 1 area: Likelihood to Recommend

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    10.0

    FollowUp CRM

    100%
    12 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings

    FollowUp CRM

    N/A
    0 Ratings

    Usability

    9.2

    Creatio

    92%
    36 Ratings

    FollowUp CRM

    N/A
    0 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings

    FollowUp CRM

    N/A
    0 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    FollowUp CRM

    One of the best things about FollowUp Power is that we can mark things for follow-up several months down the line, which we frequently have a need for since many of our clients are seasonal. For example, we'll get started working with them while they're here in Florida for the winter, then they'll head back north in the spring and not want to hear from us again until they return in the fall. With FollowUp Power, we can then mark them for follow up in the future rather than to have to somehow remember to contact them in the future.
    Betsy Young | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    FollowUp CRM

    • We love the dashboard feature. This is where we spend the majority of our time. The dashboard helps us avoid missing bid dates and deadlines.
    • The system is very intuitive and a new user will be up to speed within one hour after they start using the system. There is only one place to enter all data. This allows for ease of use and minimizes data entry mistakes.
    • Every task is date stamped to insure proper work flow and holds the team accountable to each other.
    Gregg Wallick | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    FollowUp CRM

    • It really needs to have the capability of listing numerous phone #s with a note beside each one ("his cell#", "her work#", "do not call before 9a.m.", etc.).
    • It really needs to have the capability of listing numerous e-mail addresses ("hers", "his", "her email address at work", etc.).
    • It would be nice to have a separate general information box where we could put comments in that would show every time we bring up the account (such as "her nickname is Bobbi", "their dogs name is Fido, "their son is currently stationed in France", "husband is going through chemotherapy", etc.), which would help us to remember personal details that are important to our clients.
    Betsy Young | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    FollowUp CRM

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    FollowUp CRM Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    FollowUp CRM

    No score
    No answers yet
    No answers on this topic

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    FollowUp CRM

    No score
    No answers yet
    No answers on this topic

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    FollowUp CRM

    No score
    No answers yet
    No answers on this topic

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    FollowUp CRM

    My company had already implemented FollowUp Power CRM for Construction before I arrived. I have used other CRM programs in the past, and FollowUp Power is much more user friendly, and I have already seen a direct increase in my lead to customer conversion ratio as well as increased sales
    Anonymous | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    FollowUp CRM

    • I have seen a lot better tracking on my jobs when it comes to scheduling and staying on top of my jobs.
    • The dashboard is part of my daily routine it tells me exactly what I need to follow up on weather it is calling the customer or checking on the customer.
    • Payments or what the current status of the job is.
    Tom Baker | TrustRadius Reviewer

    Screenshots

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