What users are saying about
Top Rated
34 Ratings
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Score 9.2 out of 100
21 Ratings
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Score 8.3 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

Altogether, IBM Cloud Pak for Business Automation is a great software if your business is heading towards a world of digitalization. In that scenario, it is going to be very helpful. Moreover, I highly recommend IBM Cloud Pak for Business Automation because it is embedded with some great features and it is also very effective. Lastly, I recommend IBM Cloud Pak for Business Automation because it will very beautifully enhance your business portfolio.
Rebecca Taylor | TrustRadius Reviewer

Feature Rating Comparison

Low-Code Development

Creatio
9.5
IBM Cloud Pak for Business Automation
Visual Modeling
Creatio
8.8
IBM Cloud Pak for Business Automation
Drag-and-drop Interfaces
Creatio
10.0
IBM Cloud Pak for Business Automation
Platform Security
Creatio
9.7
IBM Cloud Pak for Business Automation
Platform User Management
Creatio
9.8
IBM Cloud Pak for Business Automation
Reusability
Creatio
9.5
IBM Cloud Pak for Business Automation
Platform Scalability
Creatio
9.3
IBM Cloud Pak for Business Automation

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • It's based on artificial intelligence and this makes it reliable and efficient in business processes execution.
  • Improves our business agility besides streamlining our customer service delivery.
  • Brings collaboration and teamwork among our staff thus allows us to grow our workflow efficiently.
Martin Oliver | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • Installation file is too large to use.
  • Some application configurations are complex for new users.
  • Cloud computing may not be the right fit for all workloads.
ilhan demirci | TrustRadius Reviewer

Usability

Creatio

Creatio 8.6
Based on 6 answers
I would give Creatio all fives, but this software is designed for companies (multiple users, teams, and departments), so my ranking is influenced by feedbacks I heard from sales managers and other personnel working with Creatio. During the process of implementation, there were many issues. It took more than a year to set up everything for everyone. Creatio definitely needs someone within your company to be responsible for implementation tasks (user education, integrations, customization, testing)
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

No score
No answers yet
No answers on this topic

Support Rating

Creatio

Creatio 9.0
Based on 6 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
Anonymous | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

No score
No answers yet
No answers on this topic

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

IBM helped analyze all kinds of data and even raw data easily. It is much easier to integrate. It validates real time data that can normally be hard to predict.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

IBM Cloud Pak for Business Automation

  • The security features gives us peace of mind and we can focus on what matters most and not worry about data security
  • The ability to backup data assures us that in case of data loss, recovery is easy
  • Ability to run analytics provides the business with great insights
Anonymous | TrustRadius Reviewer

Screenshots

IBM Cloud Pak for Business Automation

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional
$3,000*

* Per installation

Creatio Editions & Modules

Edition
Sales Creatio Team edition$301
Sales Creatio Commerce Edition$351
Sales Creatio Enterprise Edition$601
Studio Creatio Enterprise$251
Studio Creatio Free$01
  1. per user/per month
Additional Pricing Details

IBM Cloud Pak for Business Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Optional

IBM Cloud Pak for Business Automation Editions & Modules

Additional Pricing Details

Rating Summary

Likelihood to Recommend

Creatio
9.4
IBM Cloud Pak for Business Automation
8.4

Usability

Creatio
8.6
IBM Cloud Pak for Business Automation

Support Rating

Creatio
9.0
IBM Cloud Pak for Business Automation

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