What users are saying about
25 Ratings
21 Ratings
25 Ratings
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Score 9.4 out of 100
21 Ratings
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Score 8.5 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Nutshell

This can be used for different industries, healthcare, IT, retail or any company with a customer service line, big or small. if i had to ask, i would say "Do you have any type of filing system that you use?" "anything where you are keeping track of personal/ business information." Do you need access to information on a day to day basis?If they do , then this can be used , especially if you need to keep track of the numbers; we like how we can see if are things going up or down.
Catherine Corass | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Nutshell
7.3
Customer data management / contact management
Creatio
9.9
Nutshell
9.0
Workflow management
Creatio
9.6
Nutshell
8.1
Territory management
Creatio
9.1
Nutshell
6.0
Opportunity management
Creatio
9.6
Nutshell
8.8
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Nutshell
7.5
Contract management
Creatio
9.5
Nutshell
Quote & order management
Creatio
10.0
Nutshell
6.7
Interaction tracking
Creatio
9.2
Nutshell
9.3
Channel / partner relationship management
Creatio
9.4
Nutshell
3.0

Customer Service & Support

Creatio
9.1
Nutshell
8.8
Case management
Creatio
9.7
Nutshell
9.7
Call center management
Creatio
8.5
Nutshell
8.0
Help desk management
Creatio
9.1
Nutshell

Marketing Automation

Creatio
9.6
Nutshell
8.1
Lead management
Creatio
9.6
Nutshell
8.4
Email marketing
Creatio
9.5
Nutshell
7.8

CRM Project Management

Creatio
9.0
Nutshell
8.9
Task management
Creatio
9.4
Nutshell
9.1
Billing and invoicing management
Creatio
8.2
Nutshell
Reporting
Creatio
9.5
Nutshell
8.8

CRM Reporting & Analytics

Creatio
9.4
Nutshell
8.2
Forecasting
Creatio
9.4
Nutshell
8.0
Pipeline visualization
Creatio
9.4
Nutshell
7.9
Customizable reports
Creatio
9.5
Nutshell
8.7

Customization

Creatio
9.9
Nutshell
8.2
Custom fields
Creatio
9.9
Nutshell
7.9
Custom objects
Creatio
9.9
Nutshell
9.0
Scripting environment
Creatio
10.0
Nutshell
9.0
API for custom integration
Creatio
9.8
Nutshell
7.0

Security

Creatio
9.2
Nutshell
7.5
Single sign-on capability
Creatio
9.1
Nutshell
9.0
Role-based user permissions
Creatio
9.2
Nutshell
6.0

Social CRM

Creatio
9.4
Nutshell
7.8
Social data
Creatio
9.2
Nutshell
7.5
Social engagement
Creatio
9.7
Nutshell
8.0

Integrations with 3rd-party Software

Creatio
8.4
Nutshell
8.0
Marketing automation
Creatio
8.4
Nutshell
8.0
Compensation management
Creatio
Nutshell
8.0

Platform

Creatio
9.0
Nutshell
7.6
Mobile access
Creatio
9.0
Nutshell
7.6

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Nutshell

  • Customization - we are able to make Nutshell make the most sense for our company and processes
  • Scheduling - the ability to set tasks allows us to never forget a follow-up call or email
  • Tags - allow us to prioritize leads and segment our customers and potential customers
  • Communication - the ability to tag colleagues in notes for callbacks or updates to accounts is very helpful to keep everyone on the same page
  • Email History - being able to blind copy all our email communication to Nutshell, allows us to have email threads and notes all in one place
Jennifer Callaghan | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Nutshell

  • SWOT analysis --- currently we put this in as custom fields but they don't link up at all and are hard to read/navigate. We also use the custom fields for other information we want to capture. It would be nice to build those in so they can show the info as bullet points or something --- currently paragraph form and hard to find things at a glance.
  • Funnel could use some work. Only shows how many leads are currently in that part of the pipeline which doesn't give us a good historical comparison.
Laci Fitch | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 10.0
Based on 1 answer
This is perfect for a small business / Home based business with SaaS. Nutshell constantly adds new features and the price is much better than more robust software like Salesforce.
Dan Aylward | TrustRadius Reviewer

Usability

Creatio

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.0
Based on 1 answer
Very easy to use, great for small office
Dan Aylward | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 9.5
Based on 2 answers
Nutshell's support team has always been great and they tend to go above and beyond. They are polite, friendly, personable and great listeners. They are also great about sending follow up emails too.
Jennifer Callaghan | TrustRadius Reviewer

Implementation Rating

Creatio

No score
No answers yet
No answers on this topic

Nutshell

Nutshell 8.0
Based on 1 answer
Implementation is difficult everytime but this was relatively simple due to the small amount of data we moved
Dan Aylward | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Nutshell

Well, my team had trials for these others and they all prefer Nutshell for different reasons. I prefer it as I need a user-friendly software to help me out as I am not a big tech guy. I have heard others in the office say things like they like the way activities are scheduled better, or the way nothing ever gets accidentally erased if they hard crash or power goes out.
Gregory Palenschat | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Nutshell

  • Nutshell's mobility has provided significant ROI for me since we've started using the CRM. I've been able to provide immediate feedback to clients, schedule meetings from the field with confidence, and much more.
  • Nutshell's tagging features have helped us craft custom mailing/email lists. We struggled to do this in the past.
Phil Curtolo | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Creatio Editions & Modules

Additional Pricing Details

Nutshell

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Nutshell Editions & Modules

Edition
Starter$201
Pro$351
Pro+$701
  1. per user, per month
Additional Pricing Details

Rating Summary

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