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Top Rated
67 Ratings

Creatio

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Top Rated
67 Ratings
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Score 9 out of 100
52 Ratings
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Score 8.3 out of 100

Feature Set Ratings

    Low-Code Development

    9.2

    Creatio

    92%

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.1
    91%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.3
    93%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.4
    94%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.1
    91%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    8.9
    89%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.1
    91%
    29 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Creatio is rated higher in 1 area: Likelihood to Recommend
    • Oracle Siebel Enterprise Marketing Suite (discontinued) is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.1

    Creatio

    91%
    52 Ratings
    8.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    80%
    5 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings
    10.0

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    100%
    1 Rating

    Usability

    9.1

    Creatio

    91%
    36 Ratings

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    N/A
    0 Ratings

    Support Rating

    9.1

    Creatio

    91%
    35 Ratings

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    N/A
    0 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Read full review

    Oracle

    If you need a hosted rather than cloud based CRM, Siebel is a consideration. It's best suited to organizations with a large customer database. Given the complexity involved you need at least two full time marketing analysts.The email marketing functionality isn't core to the offering and most organizations would be much better served by cloud based email systems. Siebel offers a very comprehensive feature set and is powerful in the hands of a super user. However, given the costs involved in upgrading a hosted solution I would put serious effort into convincing your decision makers to go for a cloud based CRM instead.
    Read full review

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Read full review

    Oracle

    • Enhances the workflow
    • Provide personalization
    • Availability
    • Offers solution strategies
    Read full review

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Read full review

    Oracle

    • I would have to say that there have been times when a customer's information has vanished, it can be chalked up to a technical error but, when in business, it can be detrimental for future or potential customers, or business partners.
    • My biggest issue as with some other CRMS is what I call the "slug crawl." It is certainly an issue anytime a program isn't running properly. A sluggish program is no exception. The last thing you want to deal with is a program that refuses to load and or runs slowly, then everything becomes the dreaded waiting game, where more often than not, no-one wins, especially not the business.
    Read full review

    Pricing Details

    Creatio

    Starting Price

    $0 per month per user

    Editions & Modules

    Creatio editions and modules pricing
    EditionModules
    Studio Creatio Enterprise251
    Studio Creatio Free02
    Studio Creatio Free03
    Studio Creatio Enterprise254
    Sales Creatio Team Edition305
    Sales Creatio Commerce Edition356
    Sales Creatio Enterprise Edition607

    Footnotes

    1. per user/per month
    2. per user/per month
    3. per month per user
    4. per month per user
    5. per month per user
    6. per month per user
    7. per month per user

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Oracle Siebel Enterprise Marketing Suite (discontinued)

    Starting Price

    Editions & Modules

    Oracle Siebel Enterprise Marketing Suite (discontinued) editions and modules pricing
    EditionModules

    Footnotes

      Offerings

      Free Trial
      Free/Freemium Version
      Premium Consulting/Integration Services

      Entry-level set up fee?

      No setup fee

      Additional Details

      Likelihood to Renew

      Creatio

      I don't think we could be without it now.
      Read full review

      Oracle

      A very conservative data security policy limits the organization to a hosted solution. At particular issue is the tendency of cloud based CRMs to have data centres based in the US, a major issue for Canadian consumers. Once you have integrated a system of this size and complexity, and have the staff resources to utilize it effectively, it's hard to justify a move to an alternative. Consider Siebel if you are a conservatively run organization with a large database of customers and a big marketing team
      Read full review

      Usability

      Creatio

      The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
      Read full review

      Oracle

      No answers on this topic

      Support Rating

      Creatio

      Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
      Read full review

      Oracle

      No answers on this topic

      Alternatives Considered

      Creatio

      The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
      Read full review

      Oracle

      Salesforce is easier to use and more open source and available for external integrations.
      Read full review

      Return on Investment

      Creatio

      • Communication between sales representatives, vendors, and customers helps improve sales.
      • Automating the sales process has allowed us to land more deals via opportunity management tools.
      • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
      Read full review

      Oracle

      • It has increased the business tactics as we have added more clients who wish to use this technology.
      Read full review

      Screenshots

      Add comparison