What users are saying about
25 Ratings
29 Ratings
25 Ratings
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Score 9.4 out of 100
29 Ratings
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Score 7.7 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

SAP BPM

It is well suited when we need to integrate business processes with SAP ERP and SAP CRM - the solution can be integrated with business rules/procedures defined in SAP ERP/CRM and NetWeaver can be used to monitor the rules and flag off exceptions. When there are multiple workflows running, it tends to slow down running of these processes. Also, it entirely depends on SAP portal for it to run efficiently.
Shiv Shivakumar | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
SAP BPM
Customer data management / contact management
Creatio
9.9
SAP BPM
Workflow management
Creatio
9.6
SAP BPM
Territory management
Creatio
9.1
SAP BPM
Opportunity management
Creatio
9.7
SAP BPM
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
SAP BPM
Contract management
Creatio
9.5
SAP BPM
Quote & order management
Creatio
10.0
SAP BPM
Interaction tracking
Creatio
9.2
SAP BPM
Channel / partner relationship management
Creatio
9.4
SAP BPM

Customer Service & Support

Creatio
9.1
SAP BPM
Case management
Creatio
9.7
SAP BPM
Call center management
Creatio
8.5
SAP BPM
Help desk management
Creatio
9.1
SAP BPM

Marketing Automation

Creatio
9.6
SAP BPM
Lead management
Creatio
9.6
SAP BPM
Email marketing
Creatio
9.5
SAP BPM

CRM Project Management

Creatio
9.0
SAP BPM
Task management
Creatio
9.4
SAP BPM
Billing and invoicing management
Creatio
8.2
SAP BPM
Reporting
Creatio
9.5
SAP BPM

CRM Reporting & Analytics

Creatio
9.5
SAP BPM
Forecasting
Creatio
9.4
SAP BPM
Pipeline visualization
Creatio
9.4
SAP BPM
Customizable reports
Creatio
9.5
SAP BPM

Customization

Creatio
9.9
SAP BPM
Custom fields
Creatio
9.9
SAP BPM
Custom objects
Creatio
9.9
SAP BPM
Scripting environment
Creatio
10.0
SAP BPM
API for custom integration
Creatio
9.8
SAP BPM

Security

Creatio
9.2
SAP BPM
Single sign-on capability
Creatio
9.1
SAP BPM
Role-based user permissions
Creatio
9.2
SAP BPM

Social CRM

Creatio
9.4
SAP BPM
Social data
Creatio
9.2
SAP BPM
Social engagement
Creatio
9.7
SAP BPM

Integrations with 3rd-party Software

Creatio
8.4
SAP BPM
Marketing automation
Creatio
8.4
SAP BPM

Platform

Creatio
9.0
SAP BPM
Mobile access
Creatio
9.0
SAP BPM

Reporting & Analytics

Creatio
SAP BPM
10.0
Dashboards
Creatio
SAP BPM
10.0
Standard reports
Creatio
SAP BPM
10.0
Custom reports
Creatio
SAP BPM
10.0

Process Engine

Creatio
SAP BPM
10.0
Process designer
Creatio
SAP BPM
10.0
Process simulation
Creatio
SAP BPM
10.0
Business rules engine
Creatio
SAP BPM
10.0
SOA support
Creatio
SAP BPM
10.0
Process player
Creatio
SAP BPM
10.0
Support for modeling languages
Creatio
SAP BPM
10.0
Form builder
Creatio
SAP BPM
10.0
Model execution
Creatio
SAP BPM
10.0

Collaboration

Creatio
SAP BPM
10.0
Social collaboration tools
Creatio
SAP BPM
10.0

Content Management Capabilties

Creatio
SAP BPM
10.0
Content management
Creatio
SAP BPM
10.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

SAP BPM

  • Virtual paper trail. Iterations of process and current documentation are all stored as "artifacts", leaving a great trail.
  • Configuration of users. BPM somewhat magically determines which users will be impacted and automates rules.
  • A pro (that is also a con) is the design interface. If you know what you are doing, it is incredibly powerful and malleable.
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

SAP BPM

  • Live readings would be nice.
  • Easier to maneuver
  • Work with all systems with the press of one keystroke
Stephanie Chapman | TrustRadius Reviewer

Likelihood to Renew

Creatio

No score
No answers yet
No answers on this topic

SAP BPM

SAP BPM 7.0
Based on 1 answer
As a big fan of SAP in general, the BPM solution fits right in with all the other things SAP does well, and does it with incredible efficiency
Anonymous | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

SAP BPM

SAP BPM 5.0
Based on 1 answer
We have our own tech support for systems, I would say they probably could use more training on it, I don't really think it's anything regarding the SAP system, but more the knowledge they have on the system itself. It seems to take longer for them to fix any issues we may come across.
Stephanie Chapman | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

SAP BPM

I found the initial setup of NetWeaver is much simpler than other products especially in an SAP environment where we have SAP ERP/HRM/CRM as it can be well integrated with other SAP products. The only drawback is the need/dependency on SAP Portal. It is better suited in an environment where SAP ERP is running.
Shiv Shivakumar | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

SAP BPM

  • Helped us harness integrated benefit from having SAP ERP/CRM by leveraging NetWeaver to define business processes/rules and monitor exceptions
  • Did not have any negative experience except for the fact that at times when multiple rules run, it can be somewhat slow
Shiv Shivakumar | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

SAP BPM

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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