What users are saying about
Creatio
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Top Rated
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 66 reviews and ratings
51 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.1 out of 100
Based on 51 reviews and ratings
Feature Set Ratings
Low-Code Development
9.3
Creatio
93%
SAP Business ByDesign
Feature Set Not Supported
N/A
Creatio ranks higher in 6/6 features
Creatio ranks higher in 6/6 features
Visual Modeling
9.2
92%
27 Ratings
N/A
0 Ratings
Drag-and-drop Interfaces
9.4
94%
29 Ratings
N/A
0 Ratings
Platform Security
9.5
95%
28 Ratings
N/A
0 Ratings
Platform User Management
9.2
92%
30 Ratings
N/A
0 Ratings
Reusability
9.1
91%
28 Ratings
N/A
0 Ratings
Platform Scalability
9.2
92%
29 Ratings
N/A
0 Ratings
Payroll Management
Creatio
Feature Set Not Supported
N/A
8.4
SAP Business ByDesign
84%
SAP Business ByDesign ranks higher in 4/4 features
SAP Business ByDesign ranks higher in 4/4 features
Benefit plan administration
N/A
0 Ratings
4.5
45%
1 Rating
Direct deposit files
N/A
0 Ratings
9.1
91%
1 Rating
Salary revision and increment management
N/A
0 Ratings
10.0
100%
2 Ratings
Reimbursement management
N/A
0 Ratings
10.0
100%
2 Ratings
Customization
Creatio
Feature Set Not Supported
N/A
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 2/2 features
SAP Business ByDesign ranks higher in 2/2 features
API for custom integration
N/A
0 Ratings
9.2
92%
4 Ratings
Plug-ins
N/A
0 Ratings
9.2
92%
5 Ratings
Security
Creatio
Feature Set Not Supported
N/A
9.3
SAP Business ByDesign
93%
SAP Business ByDesign ranks higher in 2/2 features
SAP Business ByDesign ranks higher in 2/2 features
Single sign-on capability
N/A
0 Ratings
9.0
90%
4 Ratings
Role-based user permissions
N/A
0 Ratings
9.6
96%
5 Ratings
Reporting & Analytics
Creatio
Feature Set Not Supported
N/A
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 3/3 features
SAP Business ByDesign ranks higher in 3/3 features
Dashboards
N/A
0 Ratings
8.8
88%
5 Ratings
Standard reports
N/A
0 Ratings
9.2
92%
5 Ratings
Custom reports
N/A
0 Ratings
9.6
96%
5 Ratings
General Ledger and Configurable Accounting
Creatio
Feature Set Not Supported
N/A
8.7
SAP Business ByDesign
87%
SAP Business ByDesign ranks higher in 11/11 features
SAP Business ByDesign ranks higher in 11/11 features
Accounts payable
N/A
0 Ratings
9.2
92%
4 Ratings
Accounts receivable
N/A
0 Ratings
9.2
92%
4 Ratings
Global Financial Support
N/A
0 Ratings
9.2
92%
2 Ratings
Primary and Secondary Ledgers
N/A
0 Ratings
9.2
92%
2 Ratings
Intercompany Accounting
N/A
0 Ratings
8.8
88%
3 Ratings
Localizations
N/A
0 Ratings
8.4
84%
3 Ratings
Journals and Reconciliations
N/A
0 Ratings
8.8
88%
2 Ratings
Enterprise Accounting
N/A
0 Ratings
9.2
92%
3 Ratings
Configurable Accounting
N/A
0 Ratings
9.2
92%
2 Ratings
Centralized Rules Framework
N/A
0 Ratings
8.0
80%
1 Rating
Standardized Processes
N/A
0 Ratings
8.0
80%
1 Rating
Inventory Management
Creatio
Feature Set Not Supported
N/A
9.1
SAP Business ByDesign
91%
SAP Business ByDesign ranks higher in 4/4 features
SAP Business ByDesign ranks higher in 4/4 features
Inventory tracking
N/A
0 Ratings
9.2
92%
4 Ratings
Automatic reordering
N/A
0 Ratings
10.0
100%
3 Ratings
Location management
N/A
0 Ratings
8.0
80%
3 Ratings
Manufacturing module
N/A
0 Ratings
9.0
90%
2 Ratings
Order Management
Creatio
Feature Set Not Supported
N/A
8.5
SAP Business ByDesign
85%
SAP Business ByDesign ranks higher in 7/7 features
SAP Business ByDesign ranks higher in 7/7 features
Pricing
N/A
0 Ratings
9.2
92%
4 Ratings
Order entry
N/A
0 Ratings
9.2
92%
4 Ratings
Credit card processing
N/A
0 Ratings
4.5
45%
1 Rating
Cost of goods sold
N/A
0 Ratings
9.2
92%
4 Ratings
Order Orchestration
N/A
0 Ratings
9.2
92%
2 Ratings
End-to-end order visibility
N/A
0 Ratings
10.0
100%
2 Ratings
Order exception Resolution
N/A
0 Ratings
8.0
80%
2 Ratings
Subledger and Financial Process
Creatio
Feature Set Not Supported
N/A
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 13/13 features
SAP Business ByDesign ranks higher in 13/13 features
Automated Invoice Processing
N/A
0 Ratings
9.2
92%
2 Ratings
Shared Services Payments
N/A
0 Ratings
9.2
92%
2 Ratings
Billings Management
N/A
0 Ratings
8.8
88%
3 Ratings
Customer Receipt Applications
N/A
0 Ratings
9.2
92%
2 Ratings
Customer Collections
N/A
0 Ratings
9.2
92%
2 Ratings
Revenue Recognition
N/A
0 Ratings
9.2
92%
3 Ratings
Cash Management
N/A
0 Ratings
9.2
92%
2 Ratings
Asset Management
N/A
0 Ratings
9.2
92%
2 Ratings
Travel & Expense Management
N/A
0 Ratings
10.0
100%
2 Ratings
Budgetary Control & Encumbrance Accounting
N/A
0 Ratings
10.0
100%
1 Rating
Period Close
N/A
0 Ratings
9.2
92%
2 Ratings
Transactions Tax
N/A
0 Ratings
8.0
80%
1 Rating
Subledger Reconciliations
N/A
0 Ratings
9.2
92%
2 Ratings
Project Financial Management
Creatio
Feature Set Not Supported
N/A
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 12/12 features
SAP Business ByDesign ranks higher in 12/12 features
Budgeting and Forecasting
N/A
0 Ratings
10.0
100%
1 Rating
Project Costing
N/A
0 Ratings
9.2
92%
2 Ratings
Cost Capture
N/A
0 Ratings
9.2
92%
2 Ratings
Capital Project Management
N/A
0 Ratings
9.2
92%
2 Ratings
Customer Invoicing
N/A
0 Ratings
9.2
92%
2 Ratings
Customer Contract Compliance
N/A
0 Ratings
8.0
80%
1 Rating
Project Revenue Recognition
N/A
0 Ratings
9.2
92%
2 Ratings
Project Financial Performance Analysis
N/A
0 Ratings
9.2
92%
2 Ratings
Project Financials Dashboard
N/A
0 Ratings
9.2
92%
2 Ratings
Real-time Financial Reporting
N/A
0 Ratings
9.2
92%
2 Ratings
Embedded Business Intelligence
N/A
0 Ratings
9.2
92%
2 Ratings
Project Planning Collaboration
N/A
0 Ratings
9.2
92%
2 Ratings
Project Execution Management
Creatio
Feature Set Not Supported
N/A
8.3
SAP Business ByDesign
83%
SAP Business ByDesign ranks higher in 7/7 features
SAP Business ByDesign ranks higher in 7/7 features
Project Planning and Scheduling
N/A
0 Ratings
9.2
92%
3 Ratings
Project Manager Dashboard
N/A
0 Ratings
9.2
92%
3 Ratings
Resource Manager Dashboard
N/A
0 Ratings
8.0
80%
2 Ratings
Task Insight for Project Managers
N/A
0 Ratings
8.0
80%
2 Ratings
Project Manager Mobile Functionality
N/A
0 Ratings
8.0
80%
2 Ratings
Team Member Task Collaboration
N/A
0 Ratings
8.0
80%
1 Rating
Real-Time Project Reporting
N/A
0 Ratings
8.0
80%
1 Rating
Grants Management
Creatio
Feature Set Not Supported
N/A
10.0
SAP Business ByDesign
100%
SAP Business ByDesign ranks higher in 3/3 features
SAP Business ByDesign ranks higher in 3/3 features
Award Lifecycle Management
N/A
0 Ratings
10.0
100%
1 Rating
Spending Control
N/A
0 Ratings
10.0
100%
1 Rating
Billing
N/A
0 Ratings
10.0
100%
1 Rating
Procurement
Creatio
Feature Set Not Supported
N/A
8.0
SAP Business ByDesign
80%
SAP Business ByDesign ranks higher in 6/6 features
SAP Business ByDesign ranks higher in 6/6 features
Sourcing Analysis
N/A
0 Ratings
8.0
80%
1 Rating
Bids Analyzed and Compared
N/A
0 Ratings
8.0
80%
1 Rating
Invoice Automated Matching
N/A
0 Ratings
8.0
80%
1 Rating
Requisitions-to-Purchase Orders Integrated
N/A
0 Ratings
8.0
80%
1 Rating
Spend Compliance Management
N/A
0 Ratings
8.0
80%
1 Rating
Supplier Management
N/A
0 Ratings
8.0
80%
1 Rating
Logistics
Creatio
Feature Set Not Supported
N/A
9.2
SAP Business ByDesign
92%
SAP Business ByDesign ranks higher in 2/2 features
SAP Business ByDesign ranks higher in 2/2 features
Inventory Visibility
N/A
0 Ratings
9.2
92%
3 Ratings
Warehouse Workforce Management
N/A
0 Ratings
9.2
92%
2 Ratings
Manufacturing
Creatio
Feature Set Not Supported
N/A
9.0
SAP Business ByDesign
90%
SAP Business ByDesign ranks higher in 9/9 features
SAP Business ByDesign ranks higher in 9/9 features
Production Process Design
N/A
0 Ratings
9.2
92%
3 Ratings
Supply Chain Business Flows
N/A
0 Ratings
9.2
92%
3 Ratings
Production Management
N/A
0 Ratings
9.2
92%
3 Ratings
Contracted Manufacturing Management
N/A
0 Ratings
10.0
100%
1 Rating
Configuration Management
N/A
0 Ratings
8.0
80%
2 Ratings
Work Definition
N/A
0 Ratings
10.0
100%
1 Rating
Work Execution
N/A
0 Ratings
8.0
80%
2 Ratings
Advanced Fulfillment
N/A
0 Ratings
8.0
80%
2 Ratings
Manufacturing Costs
N/A
0 Ratings
9.2
92%
3 Ratings
Supply Chain
Creatio
Feature Set Not Supported
N/A
8.6
SAP Business ByDesign
86%
SAP Business ByDesign ranks higher in 4/4 features
SAP Business ByDesign ranks higher in 4/4 features
Forecasting
N/A
0 Ratings
9.2
92%
3 Ratings
Inventory Planning
N/A
0 Ratings
9.2
92%
3 Ratings
Multi-tier Supply Chain Planning
N/A
0 Ratings
8.0
80%
2 Ratings
Performance Monitoring
N/A
0 Ratings
8.0
80%
2 Ratings
Attribute Ratings
- Creatio is rated higher in 3 areas: Likelihood to Renew, Usability, Support Rating
- SAP Business ByDesign is rated higher in 1 area: Likelihood to Recommend
Likelihood to Recommend
9.2
Creatio
92%
52 Ratings
9.6
SAP Business ByDesign
96%
7 Ratings
Likelihood to Renew
9.1
Creatio
91%
2 Ratings
9.0
SAP Business ByDesign
90%
3 Ratings
Usability
9.2
Creatio
92%
36 Ratings
8.0
SAP Business ByDesign
80%
1 Rating
Support Rating
9.2
Creatio
92%
35 Ratings
9.0
SAP Business ByDesign
90%
2 Ratings
Implementation Rating
Creatio
N/A
0 Ratings
8.0
SAP Business ByDesign
80%
2 Ratings
Likelihood to Recommend
Creatio
Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
SAP Business ByDesign
Do you plan on going public at some point? If so, this may not be the best solution for you

Verified User
Manager in Finance and Accounting
Consumer Electronics Company, 51-200 employeesPros
Creatio
- Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
- Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
- Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
CIO (Chief Information Officer)
RinglerInsurance, 201-500 employees
SAP Business ByDesign
- I like the ease of use and the implementation methodology.
- With SAP Business ByDesign you can integrate other systems with Web Services, and data technology to get information easy and fast.
- SAP Business ByDesign includes an Analytics Module to create new reports in regards to your needs.
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Cons
Creatio
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
Marketing & Communication Manager
SmartYouInformation Technology & Services, 51-200 employees
SAP Business ByDesign
- Time off request could be better. Right now, there is no option for sick time
- It crashes often
- Customization could be better

Verified User
Manager in Finance and Accounting
Computer Software Company, 11-50 employeesPricing Details
Creatio
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month per user
Creatio Editions & Modules
On-premise Edition
Studio Creatio Enterprise | $251 |
---|---|
Studio Creatio Free | $01 |
- per user/per month
SaaS Edition
Studio Creatio Free | $01 |
---|---|
Studio Creatio Enterprise | $251 |
Sales Creatio Team Edition | $301 |
Sales Creatio Commerce Edition | $351 |
Sales Creatio Enterprise Edition | $601 |
- per month per user
Additional Pricing Details
—SAP Business ByDesign
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
Optional
Starting Price
—SAP Business ByDesign Editions & Modules
—
Additional Pricing Details
SAP Business ByDesign is available for a monthly software-as-a-service (SaaS) subscription, based on a base package, user types, and number of users.Likelihood to Renew
Creatio
Creatio 9.1
Based on 2 answers
I don't think we could be without it now.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
SAP Business ByDesign
SAP Business ByDesign 9.0
Based on 3 answers
SAP BYD work centers are consistent and easy to navigate once you understand one work center. The document flow tab that is in each window allows one to see all related transactions. Document flow is important because one is able to see the flow of transactions and can therefore reverse transactions by following the document flow in reverse. It is possible to group items in each overview screen to see what items are open. The system is working as hoped.
Director of Finance
Pacific Gas and Electric CompanyComputer Software, 51-200 employees
Usability
Creatio
Creatio 9.2
Based on 36 answers
The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
Founder/CEO
Astrea IT Services Pvt LtdComputer Software, 51-200 employees
SAP Business ByDesign
SAP Business ByDesign 8.0
Based on 1 answer
Because SAP Business ByDesign allows us to improve our work, reduce the operational steps, implement audit controls, allows us found standard reports or it allows us to create new ones if you need more than the exists are enough for your work or your needs. Overall, SAP Business ByDesign allows us to standardize our operations, enhance our work, improve our skills, work over a web environment or mobile interface.
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Support Rating
Creatio
Creatio 9.2
Based on 35 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

Verified User
Team Lead in Information Technology
Education Management Company, 11-50 employeesSAP Business ByDesign
SAP Business ByDesign 9.0
Based on 2 answers
The Business ByDesign support is stablished since you contract the service with SAP. SAP resolves according to the service level agreement. Currently, we continue with the service and we are using the support channels available. We are receiving the support. The SAP support gets an incident and after that, they contact us to resolve the incident, if necessary, they set the meeting to understand it or we explain the incident
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Implementation Rating
Creatio
No score
No answers yet
No answers on this topic
SAP Business ByDesign
SAP Business ByDesign 8.0
Based on 2 answers
I recommend implementing all workshops during the ERP selection that you need to know very well about the ERP software. It allows us to gather information to accurate the plan of the project implementation. Additionally, we must reach the high-level commitment to achieve the main goals, to define the RACI matrix and communicate to all project stakeholders.
Jefe de sistemas de información
Gilat PerúTelecommunications, 201-500 employees
Alternatives Considered
Creatio
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
CRM Administrator
USEAFinancial Services, 11-50 employees
SAP Business ByDesign
ByDesign stacks up well against the competition. Companies that do multiple things are usually the best fit (manufacturing, distribution, and service). The more 'modules' used, the fewer competitors will be able to meet the company's needs. It is not inexpensive, but if the needs of the company have the complexity from either a global perspective and need localizations and foreign currency, or a volume perspective and need resources greater than what can be easily housed on-premise, ByDesign should be a top consideration.
Sales Representative
GlassdoorInternet, 51-200 employees
Return on Investment
Creatio
- Communication between sales representatives, vendors, and customers helps improve sales.
- Automating the sales process has allowed us to land more deals via opportunity management tools.
- No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
Associate Director - Digital Technology and Consumer Markets
BTI Executive SearchHuman Resources, 51-200 employees
SAP Business ByDesign
- Positive - Access to the real-time reporting allowing for faster decision making especially when fixed price projects are heading into an over budget position.
- Positive - Complex KPI can now be tracked and as a consequence intensive plans can be made to capitalise on this level of reporting. Staff also have clear visibility over their own performance.
- Negative - We are a bit on the small side at 30 employees for a ByD solution so it was relatively expensive for us. It would be a much better value preposition above 50 employees.
Managing Director
AcclimationInformation Technology and Services, 11-50 employees