What users are saying about
25 Ratings
25 Ratings
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Score 9.4 out of 100
14 Ratings
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Score 8.9 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

ServiceNow Now Platform

ServiceNow Now Platform is well suited for those who want a lot of customization and needs to adapt the tool to its own process. In general, other ServiceNow solutions are designed to works out-of-the-box, so with ServiceNow Now Platform, you can easily develop your own solution to manage and automate the process.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
ServiceNow Now Platform
Customer data management / contact management
Creatio
9.9
ServiceNow Now Platform
Workflow management
Creatio
9.6
ServiceNow Now Platform
Territory management
Creatio
9.1
ServiceNow Now Platform
Opportunity management
Creatio
9.7
ServiceNow Now Platform
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
ServiceNow Now Platform
Contract management
Creatio
9.5
ServiceNow Now Platform
Quote & order management
Creatio
10.0
ServiceNow Now Platform
Interaction tracking
Creatio
9.2
ServiceNow Now Platform
Channel / partner relationship management
Creatio
9.4
ServiceNow Now Platform

Customer Service & Support

Creatio
9.1
ServiceNow Now Platform
Case management
Creatio
9.7
ServiceNow Now Platform
Call center management
Creatio
8.5
ServiceNow Now Platform
Help desk management
Creatio
9.1
ServiceNow Now Platform

Marketing Automation

Creatio
9.6
ServiceNow Now Platform
Lead management
Creatio
9.6
ServiceNow Now Platform
Email marketing
Creatio
9.5
ServiceNow Now Platform

CRM Project Management

Creatio
9.0
ServiceNow Now Platform
Task management
Creatio
9.4
ServiceNow Now Platform
Billing and invoicing management
Creatio
8.2
ServiceNow Now Platform
Reporting
Creatio
9.5
ServiceNow Now Platform

CRM Reporting & Analytics

Creatio
9.5
ServiceNow Now Platform
Forecasting
Creatio
9.4
ServiceNow Now Platform
Pipeline visualization
Creatio
9.4
ServiceNow Now Platform
Customizable reports
Creatio
9.5
ServiceNow Now Platform

Customization

Creatio
9.9
ServiceNow Now Platform
Custom fields
Creatio
9.9
ServiceNow Now Platform
Custom objects
Creatio
9.9
ServiceNow Now Platform
Scripting environment
Creatio
10.0
ServiceNow Now Platform
API for custom integration
Creatio
9.8
ServiceNow Now Platform

Security

Creatio
9.2
ServiceNow Now Platform
Single sign-on capability
Creatio
9.1
ServiceNow Now Platform
Role-based user permissions
Creatio
9.2
ServiceNow Now Platform

Social CRM

Creatio
9.4
ServiceNow Now Platform
Social data
Creatio
9.2
ServiceNow Now Platform
Social engagement
Creatio
9.7
ServiceNow Now Platform

Integrations with 3rd-party Software

Creatio
8.4
ServiceNow Now Platform
Marketing automation
Creatio
8.4
ServiceNow Now Platform

Platform

Creatio
9.0
ServiceNow Now Platform
Mobile access
Creatio
9.0
ServiceNow Now Platform

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

ServiceNow Now Platform

  • Incident response, change management, asset management, and problem management.
  • User communication, availability, ease of use, and user adoption.
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

ServiceNow Now Platform

  • There is room to improvement but nothing specific that I can mentioned at this point.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Support Rating

Creatio

No score
No answers yet
No answers on this topic

ServiceNow Now Platform

ServiceNow Now Platform 10.0
Based on 2 answers
During the deployment and implementation phase of the project, ServiceNow experts were easy to reach, friendly and helpful at every step. As we've moved through the various stages of the project, we've used customization services and well as incident resolution with great success. The communication is always rapid, precise and courteous. We've never felt like the level of service changed from during the sales or "honeymoon" stage to our continued use. We are very impressed with the level of customer service and support that they continually provide.
Anonymous | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

ServiceNow Now Platform

When I assumed my territory (Brazil) at Nuvolax, ServiceNow Now Platform was already implemented, so I haven't had the choice to participate in the selection of the tool. Still, I can compare with other tools I had to use in my previous companies. With ServiceNow Now Platform, we were able to solve problems in a very easy and customized way, so it avoids buying a tool like Salesforce, where we need to adapt a lot to be able to use. The learning curve is faster and easy to use is excellent.
Rubens F. Dalle Lucca | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

ServiceNow Now Platform

  • User adoption. Prior to ServiceNow, tracking IT Requests was near impossible.
  • Inter-departmental collaboration: ALL departments, and managers have now "bought-in" and push the platform.
Anonymous | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

ServiceNow Now Platform

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
ServiceNow Now Platform
10.0

Support Rating

Creatio
ServiceNow Now Platform
10.0

Add comparison