What users are saying about
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Top Rated
66 Ratings
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79 Ratings

Creatio

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Top Rated
66 Ratings
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Score 9.1 out of 100

ServiceNow Now Platform

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79 Ratings
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Score 8.5 out of 100

Feature Set Ratings

    Low-Code Development

    9.3

    Creatio

    93%

    ServiceNow Now Platform

    Feature Set Not Supported
    N/A
    Creatio ranks higher in 6/6 features

    Visual Modeling

    9.2
    92%
    27 Ratings
    N/A
    0 Ratings

    Drag-and-drop Interfaces

    9.4
    94%
    29 Ratings
    N/A
    0 Ratings

    Platform Security

    9.5
    95%
    28 Ratings
    N/A
    0 Ratings

    Platform User Management

    9.2
    92%
    30 Ratings
    N/A
    0 Ratings

    Reusability

    9.1
    91%
    28 Ratings
    N/A
    0 Ratings

    Platform Scalability

    9.2
    92%
    29 Ratings
    N/A
    0 Ratings

    Attribute Ratings

    • Creatio is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
    • ServiceNow Now Platform is rated higher in 1 area: Likelihood to Renew

    Likelihood to Recommend

    9.2

    Creatio

    92%
    52 Ratings
    8.7

    ServiceNow Now Platform

    87%
    28 Ratings

    Likelihood to Renew

    9.1

    Creatio

    91%
    2 Ratings
    10.0

    ServiceNow Now Platform

    100%
    1 Rating

    Usability

    9.2

    Creatio

    92%
    36 Ratings
    8.8

    ServiceNow Now Platform

    88%
    22 Ratings

    Support Rating

    9.2

    Creatio

    92%
    35 Ratings
    8.6

    ServiceNow Now Platform

    86%
    26 Ratings

    Contract Terms and Pricing Model

    Creatio

    N/A
    0 Ratings
    8.6

    ServiceNow Now Platform

    86%
    11 Ratings

    Professional Services

    Creatio

    N/A
    0 Ratings
    8.5

    ServiceNow Now Platform

    85%
    6 Ratings

    Likelihood to Recommend

    Creatio

    Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
    Lisa Taylor | TrustRadius Reviewer

    ServiceNow Now Platform

    Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
    Varun Dhingra | TrustRadius Reviewer

    Pros

    Creatio

    • Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
    • Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
    • Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
    Butch Knowlton | TrustRadius Reviewer

    ServiceNow Now Platform

    • Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
    • Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
    • Able to integrate with internal tools via API call and act as single page to view all the information
    Anonymous | TrustRadius Reviewer

    Cons

    Creatio

    • Documentation could sometimes be more intuitive
    • Lots of third-party applications, so frustrating when only the connector you need is missing
    • The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
    Jacob Grabowski | TrustRadius Reviewer

    ServiceNow Now Platform

    • Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
    • Tutorials on how to be the best at reporting in servicenow
    • Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
    • Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.
    Anonymous | TrustRadius Reviewer

    Pricing Details

    Creatio

    General

    Free Trial
    Yes
    Free/Freemium Version
    Premium Consulting/Integration Services
    Yes
    Entry-level set up fee?
    No

    Starting Price

    $0 per month per user

    Creatio Editions & Modules

    On-premise Edition
    Studio Creatio Enterprise$251
    Studio Creatio Free$01
    1. per user/per month
    SaaS Edition
    Studio Creatio Free$01
    Studio Creatio Enterprise$251
    Sales Creatio Team Edition$301
    Sales Creatio Commerce Edition$351
    Sales Creatio Enterprise Edition$601
    1. per month per user
    Additional Pricing Details

    ServiceNow Now Platform

    General

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services
    Entry-level set up fee?
    No

    Starting Price

    ServiceNow Now Platform Editions & Modules

    Additional Pricing Details

    Likelihood to Renew

    Creatio

    Creatio 9.1
    Based on 2 answers
    I don't think we could be without it now.
    Lisa Taylor | TrustRadius Reviewer

    ServiceNow Now Platform

    ServiceNow Now Platform 10.0
    Based on 1 answer
    Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.
    Anonymous | TrustRadius Reviewer

    Usability

    Creatio

    Creatio 9.2
    Based on 36 answers
    The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
    Naveen Gabrani | TrustRadius Reviewer

    ServiceNow Now Platform

    ServiceNow Now Platform 8.8
    Based on 22 answers
    As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.
    Anonymous | TrustRadius Reviewer

    Support Rating

    Creatio

    Creatio 9.2
    Based on 35 answers
    Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.
    Anonymous | TrustRadius Reviewer

    ServiceNow Now Platform

    ServiceNow Now Platform 8.6
    Based on 26 answers
    They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
    Althia Cardoza | TrustRadius Reviewer

    Alternatives Considered

    Creatio

    The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
    Carl Moore | TrustRadius Reviewer

    ServiceNow Now Platform

    ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy
    Anonymous | TrustRadius Reviewer

    Contract Terms and Pricing Model

    Creatio

    No score
    No answers yet
    No answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 8.6
    Based on 11 answers
    Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
    Jeff Lowenthal | TrustRadius Reviewer

    Professional Services

    Creatio

    No score
    No answers yet
    No answers on this topic

    ServiceNow Now Platform

    ServiceNow Now Platform 8.5
    Based on 6 answers
    Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
    Prad Das | TrustRadius Reviewer

    Return on Investment

    Creatio

    • Communication between sales representatives, vendors, and customers helps improve sales.
    • Automating the sales process has allowed us to land more deals via opportunity management tools.
    • No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
    Touch Kulchan | TrustRadius Reviewer

    ServiceNow Now Platform

    • Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
    Adrina Patterson | TrustRadius Reviewer

    Screenshots

    ServiceNow Now Platform

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