Creatio vs ServiceNow Now Platform

What users are saying about

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Score 9.1 out of 10

Based on 66 reviews and ratings

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Score 8.5 out of 10

Based on 79 reviews and ratings

Feature Set Ratings

Low-Code Development

9.3

Creatio

93%

ServiceNow Now Platform

Feature Set Not Supported

N/A

Creatio ranks higher in 6/6 features

Visual Modeling

9.2

92%

27 Ratings

N/A

0 Ratings

Drag-and-drop Interfaces

9.4

94%

29 Ratings

N/A

0 Ratings

Platform Security

9.5

95%

28 Ratings

N/A

0 Ratings

Platform User Management

9.2

92%

30 Ratings

N/A

0 Ratings

Reusability

9.1

91%

28 Ratings

N/A

0 Ratings

Platform Scalability

9.2

92%

29 Ratings

N/A

0 Ratings

Attribute Ratings

Creatio is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
ServiceNow Now Platform is rated higher in 1 area: Likelihood to Renew

Creatio

92%

52 Ratings

8.7

ServiceNow Now Platform

87%

28 Ratings

Creatio

91%

2 Ratings

10.0

ServiceNow Now Platform

100%

1 Rating

Creatio

92%

36 Ratings

8.8

ServiceNow Now Platform

88%

22 Ratings

Creatio

92%

35 Ratings

8.6

ServiceNow Now Platform

86%

26 Ratings

Contract Terms and Pricing Model

Creatio

N/A

0 Ratings

8.6

ServiceNow Now Platform

86%

11 Ratings

Creatio

N/A

0 Ratings

8.5

ServiceNow Now Platform

85%

6 Ratings

Pros

Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.

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Butch Knowlton

CIO (Chief Information Officer)

RinglerInsurance, 201-500 employees

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Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
Able to integrate with internal tools via API call and act as single page to view all the information

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Verified User

Team Lead in Engineering

Banking Company, 10,001+ employees

View all 28 answers on this topic

Cons

Documentation could sometimes be more intuitive
Lots of third-party applications, so frustrating when only the connector you need is missing
The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform

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Jacob Grabowski

Marketing & Communication Manager

SmartYouInformation Technology & Services, 51-200 employees

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Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
Tutorials on how to be the best at reporting in servicenow
Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.

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Verified User

Engineer in Information Technology

Information Technology and Services Company, 10,001+ employees

View all 28 answers on this topic

Pricing Details

General

Free Trial

Yes

Free/Freemium Version

—

Premium Consulting/Integration Services

Yes

Entry-level set up fee?

Starting Price

$0 per month per user

Creatio Editions & Modules

On-premise Edition

Studio Creatio Enterprise	$25¹
Studio Creatio Free	$0¹

per user/per month

SaaS Edition

Studio Creatio Free	$0¹
Studio Creatio Enterprise	$25¹
Sales Creatio Team Edition	$30¹
Sales Creatio Commerce Edition	$35¹
Sales Creatio Enterprise Edition	$60¹

per month per user

Additional Pricing Details

—

General

Free Trial

—

Free/Freemium Version

—

Premium Consulting/Integration Services

—

Entry-level set up fee?

Starting Price

—

ServiceNow Now Platform Editions & Modules

—

Additional Pricing Details

—

Likelihood to Renew

Creatio 9.1

Based on 2 answers

I don't think we could be without it now.

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Lisa Taylor

Digital Communications Professional

Fairford MedicalHealth, Wellness and Fitness, 11-50 employees

View all 2 answers on this topic

ServiceNow Now Platform 10.0

Based on 1 answer

Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.

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Verified User

Manager in Information Technology

Medical Device Company, 11-50 employees

View all 1 answers on this topic

Usability

Creatio 9.2

Based on 36 answers

The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.

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Naveen Gabrani

Founder/CEO

Astrea IT Services Pvt LtdComputer Software, 51-200 employees

View all 36 answers on this topic

ServiceNow Now Platform 8.8

Based on 22 answers

As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.

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Verified User

Analyst in Information Technology

Utilities Company, 10,001+ employees

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Support Rating

Creatio 9.2

Based on 35 answers

Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

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Verified User

Team Lead in Information Technology

Education Management Company, 11-50 employees

View all 35 answers on this topic

ServiceNow Now Platform 8.6

Based on 26 answers

They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.

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Althia Cardoza

Team Lead

DAZNSports, 1001-5000 employees

View all 26 answers on this topic

Alternatives Considered

The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.

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Carl Moore

CRM Administrator

USEAFinancial Services, 11-50 employees

View all 52 answers on this topic

ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy

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Verified User

Professional in Information Technology

Biotechnology Company, 5001-10,000 employees

View all 28 answers on this topic

Contract Terms and Pricing Model

No score

No answers yet

No answers on this topic

ServiceNow Now Platform 8.6

Based on 11 answers

Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.

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Jeff Lowenthal

Service Management Portfolio Lead and Enterprise Architect

AccentureManagement Consulting, 10,001+ employees

View all 11 answers on this topic

Professional Services

No score

No answers yet

No answers on this topic

ServiceNow Now Platform 8.5

Based on 6 answers

Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.

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Prad Das

Data Architect

University of MinnesotaEducation Management, 10,001+ employees

View all 6 answers on this topic

Return on Investment

Communication between sales representatives, vendors, and customers helps improve sales.
Automating the sales process has allowed us to land more deals via opportunity management tools.
No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.

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Touch Kulchan

Associate Director - Digital Technology and Consumer Markets

BTI Executive SearchHuman Resources, 51-200 employees

View all 52 answers on this topic

Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.

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Adrina Patterson

Project Manager

ncludInternet, 51-200 employees

View all 28 answers on this topic

Screenshots

See All (12) Creatio Screenshots

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Creatio

ServiceNow Now Platform

Creatio

ServiceNow Now Platform

Visual Modeling

Drag-and-drop Interfaces

Platform Security

Platform User Management

Reusability

Platform Scalability

Creatio

ServiceNow Now Platform

Creatio

ServiceNow Now Platform

Creatio

ServiceNow Now Platform

Creatio

ServiceNow Now Platform

Creatio

ServiceNow Now Platform

Creatio

ServiceNow Now Platform

Likelihood to Recommend

Creatio

ServiceNow Now Platform

Pros

Creatio

ServiceNow Now Platform

Cons

Creatio

ServiceNow Now Platform

Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

Creatio Editions & Modules

On-premise Edition

SaaS Edition

Additional Pricing Details

General

Free Trial

Free/Freemium Version

Premium Consulting/Integration Services

Entry-level set up fee?

Starting Price

ServiceNow Now Platform Editions & Modules

Additional Pricing Details

Likelihood to Renew

Creatio

ServiceNow Now Platform

Usability

Creatio

ServiceNow Now Platform

Support Rating

Creatio

ServiceNow Now Platform

Alternatives Considered

Creatio

ServiceNow Now Platform

Contract Terms and Pricing Model

Creatio

ServiceNow Now Platform

Professional Services

Creatio

ServiceNow Now Platform

Return on Investment

Creatio

ServiceNow Now Platform

Screenshots

Creatio

ServiceNow Now Platform

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