What users are saying about
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Top Rated
66 Ratings
Creatio
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Top Rated
66 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 9.1 out of 100
Based on 66 reviews and ratings
ServiceNow Now Platform
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79 Ratings
<a href='https://www.trustradius.com/static/about-trustradius-scoring' target='_blank' rel='nofollow noopener'>trScore algorithm: Learn more.</a>Score 8.5 out of 100
Based on 79 reviews and ratings
Feature Set Ratings
Low-Code Development
9.3
Creatio
93%
ServiceNow Now Platform
Feature Set Not Supported
N/A
Creatio ranks higher in 6/6 features
Creatio ranks higher in 6/6 features
Visual Modeling
9.2
92%
27 Ratings
N/A
0 Ratings
Drag-and-drop Interfaces
9.4
94%
29 Ratings
N/A
0 Ratings
Platform Security
9.5
95%
28 Ratings
N/A
0 Ratings
Platform User Management
9.2
92%
30 Ratings
N/A
0 Ratings
Reusability
9.1
91%
28 Ratings
N/A
0 Ratings
Platform Scalability
9.2
92%
29 Ratings
N/A
0 Ratings
Attribute Ratings
- Creatio is rated higher in 3 areas: Likelihood to Recommend, Usability, Support Rating
- ServiceNow Now Platform is rated higher in 1 area: Likelihood to Renew
Likelihood to Recommend
9.2
Creatio
92%
52 Ratings
8.7
ServiceNow Now Platform
87%
28 Ratings
Likelihood to Renew
9.1
Creatio
91%
2 Ratings
10.0
ServiceNow Now Platform
100%
1 Rating
Usability
9.2
Creatio
92%
36 Ratings
8.8
ServiceNow Now Platform
88%
22 Ratings
Support Rating
9.2
Creatio
92%
35 Ratings
8.6
ServiceNow Now Platform
86%
26 Ratings
Contract Terms and Pricing Model
Creatio
N/A
0 Ratings
8.6
ServiceNow Now Platform
86%
11 Ratings
Professional Services
Creatio
N/A
0 Ratings
8.5
ServiceNow Now Platform
85%
6 Ratings
Likelihood to Recommend
Creatio
Contracts are a big part of our business, and being able to create tracking and dashboards for this has made our contracts process so much smoother. Also, being able to integrate docu-sign means you can do everything through the system, rather than having to go back and forth and duplicate things.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
ServiceNow Now Platform
Using it in the application support team is worth it as it is capable of carrying a lot of information. But using it for a Service Desk operation might not be of much use as it won't be used up to its full potential and will be costly as compared to other alternatives available in the market.
Team Lead
Telus InternationalInformation Technology & Services, 5001-10,000 employees
Pros
Creatio
- Creatio's client success team is super. The team is collaborative, solution-oriented, and client-driven. We have weekly meetings with the team. They show up prepared with solutions/ideas to business requests and they are clearly engaged.
- Creatio's infrastructure team has been critical to our ability to execute our cloud strategy. They have worked with us to set up our testing and production environments within Azure, assisted in testing, and are responsive and flexible to our unique requirements.
- Creatio has been very flexible to requests for customization. We have taken their low-code out-of-the-box solution and "Ringlerized" it. The benefit for us is an application that meets our niche business needs.
CIO (Chief Information Officer)
RinglerInsurance, 201-500 employees
ServiceNow Now Platform
- Can integrate to CMBD tools like puppet, Chef to manage the Infrastructure inventory
- Change management workflow is one of the good modules in ServiceNow Now Platform Review to track end to end
- Able to integrate with internal tools via API call and act as single page to view all the information

Verified User
Team Lead in Engineering
Banking Company, 10,001+ employeesCons
Creatio
- Documentation could sometimes be more intuitive
- Lots of third-party applications, so frustrating when only the connector you need is missing
- The possibilities are very large, so it is difficult to properly channel resources and needs within the company regarding this platform
Marketing & Communication Manager
SmartYouInformation Technology & Services, 51-200 employees
ServiceNow Now Platform
- Providing admins/devs with easier mechanisms for providing businss stakeholders with self-service admin capabilities across the platform
- Tutorials on how to be the best at reporting in servicenow
- Guided tour functionaltiy is a bit rigid and could use more workflow capabilities
- Making it easier to push form variables to the user so there is more context when providing an approval. The out of box approval UI/form is terrible in my opinion.

Verified User
Engineer in Information Technology
Information Technology and Services Company, 10,001+ employeesPricing Details
Creatio
General
Free Trial
Yes
Free/Freemium Version
—Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
Starting Price
$0 per month per user
Creatio Editions & Modules
On-premise Edition
Studio Creatio Enterprise | $251 |
---|---|
Studio Creatio Free | $01 |
- per user/per month
SaaS Edition
Studio Creatio Free | $01 |
---|---|
Studio Creatio Enterprise | $251 |
Sales Creatio Team Edition | $301 |
Sales Creatio Commerce Edition | $351 |
Sales Creatio Enterprise Edition | $601 |
- per month per user
Additional Pricing Details
—ServiceNow Now Platform
General
Free Trial
—Free/Freemium Version
—Premium Consulting/Integration Services
—Entry-level set up fee?
No
Starting Price
—ServiceNow Now Platform Editions & Modules
—
Additional Pricing Details
—Likelihood to Renew
Creatio
Creatio 9.1
Based on 2 answers
I don't think we could be without it now.
Digital Communications Professional
Fairford MedicalHealth, Wellness and Fitness, 11-50 employees
ServiceNow Now Platform
ServiceNow Now Platform 10.0
Based on 1 answer
Everybody in the company is happy to use ServiceNow. All people are happy to use a user-friendly web tool in order to open IT incidents. IT people can easily support people with a stable and solid tool.

Verified User
Manager in Information Technology
Medical Device Company, 11-50 employeesUsability
Creatio
Creatio 9.2
Based on 36 answers
The user interface of Creatio is quite friendly. It is intuitive for new users to start using the software. It is also fairly straightforward to setup. Business users are able to become productive with Creatio in a short amount of time due to an easy to use design. I find the design intuitive overall.
Founder/CEO
Astrea IT Services Pvt LtdComputer Software, 51-200 employees
ServiceNow Now Platform
ServiceNow Now Platform 8.8
Based on 22 answers
As a regular user of the ServiceNow platform, including the incident management, change management and enterprise application management modules, I find that I am able to competently use the platform with minimal training and assistance. User guides are available from the vendor if required. The customisable front-end that we use in the organisation as an ordering tool for internal IT services is very easy to use, and makes searching for the required IT service simple for business users.

Verified User
Analyst in Information Technology
Utilities Company, 10,001+ employeesSupport Rating
Creatio
Creatio 9.2
Based on 35 answers
Support is really good. Maybe it is because we had a dedicated support manager. But still, all issues were resolved timely. There were too many at the beginning, but now when we solved most of the problems we contact our support manager mostly before the updates. We have a testing platform to test all updates.

Verified User
Team Lead in Information Technology
Education Management Company, 11-50 employeesServiceNow Now Platform
ServiceNow Now Platform 8.6
Based on 26 answers
They are Knowledgeable. They explain from the layman's perspective and are always quick and ready to help. They carry the patient in their conversation and provide a detailed understanding of our query. They also help to build knowledge. They are quick in rendering their help in Service Now forums. They understand their responsibility as the face of the company and are on top of things.
Team Lead
DAZNSports, 1001-5000 employees
Alternatives Considered
Creatio
The user-friendliness of Creatio was a big selling point along with the low-code initiatives, both of which were important to our business. With Salesforce, unlimited wasn't really unlimited. You couldn't deploy an on-site instance and the overall cost of the system far outweighed the ROI. These are all things Creatio offers, out-of-the-box.
CRM Administrator
USEAFinancial Services, 11-50 employees
ServiceNow Now Platform
ServiceNow is by far a better tool over Remedy. Its ability to integrate so seamlessly to so many tools allows for plenty of opportunity to streamline and improve processes. Servicenow has intuitive flows that allow you to quickly pivot if process change. Its adaptiveness is what makes it far better solution over Remedy

Verified User
Professional in Information Technology
Biotechnology Company, 5001-10,000 employeesContract Terms and Pricing Model
Creatio
No score
No answers yet
No answers on this topic
ServiceNow Now Platform
ServiceNow Now Platform 8.6
Based on 11 answers
Our base managed service MSA is very clear and focused on our use of ITSM (ITIL role license). Other parts of the platform use some sort of transaction count licensing. This type of pricing does not work for an implementation of our scale.
Service Management Portfolio Lead and Enterprise Architect
AccentureManagement Consulting, 10,001+ employees
Professional Services
Creatio
No score
No answers yet
No answers on this topic
ServiceNow Now Platform
ServiceNow Now Platform 8.5
Based on 6 answers
Very easy to use. Capture more data from the Incident and problem management. Easier to escalate and following the change management process to resole the issues.
Data Architect
University of MinnesotaEducation Management, 10,001+ employees
Return on Investment
Creatio
- Communication between sales representatives, vendors, and customers helps improve sales.
- Automating the sales process has allowed us to land more deals via opportunity management tools.
- No coding or manual sales processes are involved, hence we make zero errors when enhancing sales procedures.
Associate Director - Digital Technology and Consumer Markets
BTI Executive SearchHuman Resources, 51-200 employees
ServiceNow Now Platform
- Ensuring good service support internally and externally has triggered opportunities to sustain good links with everyone and opened the door to more sales and successful business and ServiceNow has been key in all this, so the investment came back to us faster than expected.
Project Manager
ncludInternet, 51-200 employees