What users are saying about
25 Ratings
23 Ratings
25 Ratings
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Score 9.4 out of 100
23 Ratings
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Score 7.3 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

Workamajig

If you're looking for a system to help you address accounting that's not suited for marketing agency structures, this is the right tool. It is a bit cumbersome, but it has streamlined our reporting, billing, estimating, and tracking. As for project management, it's great that it integrates with the estimating and finances, but it's just not enjoyable to use. The interface is clunky. So if project management is your main criteria, I'd choose something else. We would never use it to collaborate with clients either because I'd be afraid of making them frustrated by the tool, so we use Basecamp to do that.
Dacia Coffey | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
Workamajig
Customer data management / contact management
Creatio
9.9
Workamajig
Workflow management
Creatio
9.6
Workamajig
Territory management
Creatio
9.1
Workamajig
Opportunity management
Creatio
9.6
Workamajig
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
Workamajig
Contract management
Creatio
9.5
Workamajig
Quote & order management
Creatio
10.0
Workamajig
Interaction tracking
Creatio
9.2
Workamajig
Channel / partner relationship management
Creatio
9.4
Workamajig

Customer Service & Support

Creatio
9.1
Workamajig
Case management
Creatio
9.7
Workamajig
Call center management
Creatio
8.5
Workamajig
Help desk management
Creatio
9.1
Workamajig

Marketing Automation

Creatio
9.6
Workamajig
Lead management
Creatio
9.6
Workamajig
Email marketing
Creatio
9.5
Workamajig

CRM Project Management

Creatio
9.0
Workamajig
Task management
Creatio
9.4
Workamajig
Billing and invoicing management
Creatio
8.2
Workamajig
Reporting
Creatio
9.5
Workamajig

CRM Reporting & Analytics

Creatio
9.5
Workamajig
Forecasting
Creatio
9.4
Workamajig
Pipeline visualization
Creatio
9.4
Workamajig
Customizable reports
Creatio
9.5
Workamajig

Customization

Creatio
9.9
Workamajig
Custom fields
Creatio
9.9
Workamajig
Custom objects
Creatio
9.9
Workamajig
Scripting environment
Creatio
10.0
Workamajig
API for custom integration
Creatio
9.8
Workamajig

Security

Creatio
9.2
Workamajig
Single sign-on capability
Creatio
9.1
Workamajig
Role-based user permissions
Creatio
9.2
Workamajig

Social CRM

Creatio
9.4
Workamajig
Social data
Creatio
9.2
Workamajig
Social engagement
Creatio
9.7
Workamajig

Integrations with 3rd-party Software

Creatio
8.4
Workamajig
Marketing automation
Creatio
8.4
Workamajig

Platform

Creatio
9.0
Workamajig
Mobile access
Creatio
9.0
Workamajig

Project Management

Creatio
Workamajig
7.2
Task Management
Creatio
Workamajig
8.5
Resource Management
Creatio
Workamajig
7.8
Gantt Charts
Creatio
Workamajig
6.7
Scheduling
Creatio
Workamajig
7.9
Workflow Automation
Creatio
Workamajig
6.7
Team Collaboration
Creatio
Workamajig
7.6
Support for Agile Methodology
Creatio
Workamajig
6.0
Support for Waterfall Methodology
Creatio
Workamajig
7.6
Document Management
Creatio
Workamajig
7.4
Email integration
Creatio
Workamajig
6.6
Mobile Access
Creatio
Workamajig
5.3
Timesheet Tracking
Creatio
Workamajig
8.7
Change request and Case Management
Creatio
Workamajig
6.4
Budget and Expense Management
Creatio
Workamajig
7.8

Professional Services Automation

Creatio
Workamajig
7.1
Quotes/estimates
Creatio
Workamajig
7.2
Invoicing
Creatio
Workamajig
7.7
Project & financial reporting
Creatio
Workamajig
8.5
Integration with accounting software
Creatio
Workamajig
5.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

Workamajig

  • The Platinum version has a particularly robust time tracking system, down to a 'timer' function that can be critical for an agency like mine where you want to be accountable for billing a client arruately
  • The ability to make projects available only to those who are permitted to assign their time to it has apparently been very helpful during our revenue reconciliation meetings where time incurred is reviewed against scope
  • The mobile app, while I still feel needs some work, is pretty handy for a quick calendar check if I'm in a client meeting and cannot utilize my browser to get information
Anonymous | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

Workamajig

  • WMJ's interface is dated. Despite an html5 driven "sheets"-based interface, it takes a lot of time and effort to manage the interface, which could be streamlined considerably. On a UX/UI scale of 1 to 10, with 10 being the best, WMJ would earn a 6 from me.
  • Despite the amount of documentation available, there is a distinct lack of clarity in that documentation, and it doesn't fully cover everything you would expect. Branching thoughts, for instance, are not addressed. Additionally, because there are two editions of the software online, there are two support sites that aren't sequestered. So information from both commingles, creating confusion.
  • Support is available on an email and phone basis. They strongly encourage you to use email, however, and they are resistant to phone time. This is likely because the support staff is limited in number, but has a great depth of knowledge. If you want immediate phone support, however, YOU ARE OUT OF LUCK. You are placed in a queue and the odds of same-day help are low. For email, the response is usually within an hour, but when you are stuck with a configuration issue, or need to generate a report and don't know how to do something, waiting is not optimal. That said, the support team is TERRIFIC.
Scott Millen | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

Workamajig

Workamajig was definitely a lot easier to keep track of projects, timesheets, and out of office calendars all in one. ClickUp and Zoho were good for project management but JIG definitely has more to offer and it's a little easier to clean. Keeping track of campaigns is much easier in JIG as it assigns project numbers and task numbers to each assignment.
Anonymous | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

Workamajig

  • Workamajig allows for a more flexible, productive workflow, especially for people working remotely.
  • Team members on a project are more aware of budgeted hours and timelines because of the various alerts.
  • Workamajig is such a timesaver because it's such an easy quick reference on current or past projects.
Annie Koelker | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

Workamajig

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

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