What users are saying about
25 Ratings
1 Ratings
25 Ratings
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Score 9.4 out of 100
1 Ratings
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Score 9 out of 100

Likelihood to Recommend

Creatio

If you have an in-house expert, then this product, due to its customization abilities, is a great choice for a CRM. However, due to Creatio's low-code approach, there are areas where end-users can make their own changes and customizations without the need for a developer. One such case is building out team dashboards for real-time reporting.
Carl Moore | TrustRadius Reviewer

YetiForce CRM

YetiForceCRM is warmly recommended for any enterprise with the need for a solid, reliable CRM system without the typical high costs attached. It is not suitable for companies without a strong IT support due to its server requirements and lack of documentation that requires experimentation to some extent. A cloud-based system would be more suitable in this scenario.
Michael Brennan | TrustRadius Reviewer

Feature Rating Comparison

Sales Force Automation

Creatio
9.5
YetiForce CRM
8.6
Customer data management / contact management
Creatio
9.9
YetiForce CRM
9.0
Workflow management
Creatio
9.6
YetiForce CRM
9.0
Territory management
Creatio
9.1
YetiForce CRM
9.0
Opportunity management
Creatio
9.6
YetiForce CRM
9.0
Integration with email client (e.g., Outlook or Gmail)
Creatio
9.4
YetiForce CRM
8.0
Contract management
Creatio
9.5
YetiForce CRM
9.0
Quote & order management
Creatio
10.0
YetiForce CRM
8.0
Interaction tracking
Creatio
9.2
YetiForce CRM
8.0
Channel / partner relationship management
Creatio
9.4
YetiForce CRM

Customer Service & Support

Creatio
9.1
YetiForce CRM
8.0
Case management
Creatio
9.7
YetiForce CRM
8.0
Call center management
Creatio
8.5
YetiForce CRM
8.0
Help desk management
Creatio
9.1
YetiForce CRM
8.0

Marketing Automation

Creatio
9.6
YetiForce CRM
7.5
Lead management
Creatio
9.6
YetiForce CRM
8.0
Email marketing
Creatio
9.5
YetiForce CRM
7.0

CRM Project Management

Creatio
9.0
YetiForce CRM
8.0
Task management
Creatio
9.4
YetiForce CRM
9.0
Billing and invoicing management
Creatio
8.2
YetiForce CRM
7.0
Reporting
Creatio
9.5
YetiForce CRM
8.0

CRM Reporting & Analytics

Creatio
9.5
YetiForce CRM
7.7
Forecasting
Creatio
9.4
YetiForce CRM
8.0
Pipeline visualization
Creatio
9.4
YetiForce CRM
7.0
Customizable reports
Creatio
9.5
YetiForce CRM
8.0

Customization

Creatio
9.9
YetiForce CRM
9.0
Custom fields
Creatio
9.9
YetiForce CRM
10.0
Custom objects
Creatio
9.9
YetiForce CRM
10.0
Scripting environment
Creatio
10.0
YetiForce CRM
8.0
API for custom integration
Creatio
9.8
YetiForce CRM
8.0

Security

Creatio
9.2
YetiForce CRM
7.5
Single sign-on capability
Creatio
9.1
YetiForce CRM
7.0
Role-based user permissions
Creatio
9.2
YetiForce CRM
8.0

Social CRM

Creatio
9.4
YetiForce CRM
8.0
Social data
Creatio
9.2
YetiForce CRM
8.0
Social engagement
Creatio
9.7
YetiForce CRM

Integrations with 3rd-party Software

Creatio
8.4
YetiForce CRM
Marketing automation
Creatio
8.4
YetiForce CRM

Platform

Creatio
9.0
YetiForce CRM
8.0
Mobile access
Creatio
9.0
YetiForce CRM
8.0

Pros

Creatio

  • Customization: We have heavily customized the system. Creatio has been excellent in helping build requirements & see these through to implementation.
  • The system is really easy to use. Users pick it up & love it immediately.
  • Support is superb: If we have any issues or want to change the system at all, the team is always there helping by being fast, efficient & friendly
  • Cost: Definitely competitive.
Will Ludgate | TrustRadius Reviewer

YetiForce CRM

  • Detailed customization
  • Stability and speed
  • Customer support
Michael Brennan | TrustRadius Reviewer

Cons

Creatio

  • Having more marketplace solutions that add to the system’s functionality would be great.
  • We look forward to further enhancements in ML (even though Creatio already has some AI-powered solutions in place).
  • We would also like to see some improvements to the customer portal.
Tatyana Yaroshenko | TrustRadius Reviewer

YetiForce CRM

  • Lack of documentation
  • No auto updates
  • Server requirements
Michael Brennan | TrustRadius Reviewer

Alternatives Considered

Creatio

The system’s UI, rich functionality, and a great potential for scalability made the system stand out among other vendors. It is a fully-fledged solution that allowed us to work with customer data way more efficiently and improve our processes on a regular basis.
Vladlen Manastiretskiy | TrustRadius Reviewer

YetiForce CRM

The two reasons we have decided towards YetiForceCRM were its price (free) and the customization options (almost unlimited). The other CRM systems come with a price tag but still have many features left out. On the other hand, YetiForceCRM gives us the option of custom modules resulting in full control of our data and workflows.
Michael Brennan | TrustRadius Reviewer

Return on Investment

Creatio

  • bpm'online is a bit pricey, so utilizing it in place of other tools to help on your ROI is important.
  • Users are seeing the value of a consolidated information source and buy-in is quicker than it was with Salesforce or GoldMine.
  • The automation of internal notifications when particular fields are marked has increased productivity and decreased human error overall.
Kenneth Harrington-Colon | TrustRadius Reviewer

YetiForce CRM

  • Cost savings
  • More flexibility with the number of users
  • Improved project management results
Michael Brennan | TrustRadius Reviewer

Screenshots

Pricing Details

Creatio

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No
$3,000*

* Per installation

YetiForce CRM

General

Free Trial
Yes
Free/Freemium Version
Yes
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

Creatio
9.4
YetiForce CRM
9.0

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