Criterion HCM vs. Paylocity

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Criterion HCM
Score 1.0 out of 10
N/A
N/AN/A
Paylocity
Score 7.1 out of 10
N/A
Paylocity provides 24/7 access to your online payroll and human resource data management. Paylocity offers highly customizable payroll functionality, as well as HR, benefits administration, and time and talent management programs.
$2
Per Employee Per Month
Pricing
Criterion HCMPaylocity
Editions & Modules
No answers on this topic
Paylocity
$2.00
Per Employee Per Month
Offerings
Pricing Offerings
Criterion HCMPaylocity
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoNo
More Pricing Information
Community Pulse
Criterion HCMPaylocity
Top Pros
Top Cons
Features
Criterion HCMPaylocity
Human Resource Management
Comparison of Human Resource Management features of Product A and Product B
Criterion HCM
5.3
1 Ratings
Paylocity
7.3
312 Ratings
Employee demographic data5.01 Ratings7.8291 Ratings
Employment history5.01 Ratings7.7290 Ratings
Workflow for transfers, promotions, pay raises, etc.6.01 Ratings7.2267 Ratings
Job profiles and administration00 Ratings7.1262 Ratings
Organizational charting00 Ratings6.7235 Ratings
Organization and location management00 Ratings7.2234 Ratings
Compliance data (COBRA, OSHA, etc.)00 Ratings7.2204 Ratings
Payroll Management
Comparison of Payroll Management features of Product A and Product B
Criterion HCM
5.0
1 Ratings
Paylocity
7.8
309 Ratings
Pay calculation5.01 Ratings8.3301 Ratings
Off-cycle/On-Demand payment5.01 Ratings8.3192 Ratings
Benefit plan administration5.01 Ratings7.6201 Ratings
Direct deposit files5.01 Ratings8.5297 Ratings
Salary revision and increment management5.01 Ratings8.0230 Ratings
Support for external payroll vendors00 Ratings6.7133 Ratings
Reimbursement management00 Ratings7.5138 Ratings
Leave and Attendance Management
Comparison of Leave and Attendance Management features of Product A and Product B
Criterion HCM
4.0
1 Ratings
Paylocity
7.2
262 Ratings
Approval workflow4.01 Ratings7.8236 Ratings
Balance details4.01 Ratings6.9254 Ratings
Annual carry-forward and encashment00 Ratings6.9184 Ratings
Employee Self Service
Comparison of Employee Self Service features of Product A and Product B
Criterion HCM
4.0
1 Ratings
Paylocity
8.1
317 Ratings
View and generate pay and benefit information4.01 Ratings8.2308 Ratings
Update personal information4.01 Ratings8.7312 Ratings
View company policy documentation00 Ratings7.5250 Ratings
Employee recognition00 Ratings8.4213 Ratings
View job history00 Ratings7.8259 Ratings
Onboarding
Comparison of Onboarding features of Product A and Product B
Criterion HCM
1.0
1 Ratings
Paylocity
7.6
254 Ratings
New hire portal1.01 Ratings7.9252 Ratings
Manager tracking tools00 Ratings7.3199 Ratings
Asset Management
Comparison of Asset Management features of Product A and Product B
Criterion HCM
-
Ratings
Paylocity
7.0
91 Ratings
Tracking of all physical assets00 Ratings7.091 Ratings
HR Reporting
Comparison of HR Reporting features of Product A and Product B
Criterion HCM
-
Ratings
Paylocity
6.6
286 Ratings
Report builder00 Ratings6.9274 Ratings
Pre-built reports00 Ratings7.2277 Ratings
Ability to combine HR data with external data00 Ratings5.7174 Ratings
Performance and Goals
Comparison of Performance and Goals features of Product A and Product B
Criterion HCM
-
Ratings
Paylocity
7.1
141 Ratings
Corporate goal setting00 Ratings7.2113 Ratings
Individual goal setting00 Ratings7.4127 Ratings
Line-of sight-visibility00 Ratings6.8100 Ratings
Performance tracking00 Ratings6.9136 Ratings
Performance Management
Comparison of Performance Management features of Product A and Product B
Criterion HCM
-
Ratings
Paylocity
6.6
172 Ratings
Performance plans00 Ratings6.4154 Ratings
Performance improvement plans00 Ratings6.6135 Ratings
Review status tracking00 Ratings7.1157 Ratings
Review reminders00 Ratings6.3160 Ratings
Multiple review frequency00 Ratings6.8136 Ratings
Succession Planning
Comparison of Succession Planning features of Product A and Product B
Criterion HCM
-
Ratings
Paylocity
5.8
86 Ratings
Create succession plans/pools00 Ratings6.461 Ratings
Candidate ranking00 Ratings5.477 Ratings
Candidate search00 Ratings5.778 Ratings
Candidate development00 Ratings5.666 Ratings
Recruiting / ATS
Comparison of Recruiting / ATS features of Product A and Product B
Criterion HCM
-
Ratings
Paylocity
7.2
153 Ratings
Job Requisition Management00 Ratings7.7127 Ratings
Company Website Posting00 Ratings7.8131 Ratings
Publish to Social Media00 Ratings6.9102 Ratings
Job Search Site Posting00 Ratings7.2127 Ratings
Duplicate Candidate Prevention00 Ratings6.7108 Ratings
Applicant Tracking00 Ratings7.7141 Ratings
Notifications and Alerts00 Ratings6.7144 Ratings
User Ratings
Criterion HCMPaylocity
Likelihood to Recommend
1.0
(1 ratings)
6.6
(332 ratings)
Likelihood to Renew
1.0
(1 ratings)
7.6
(20 ratings)
Usability
1.0
(1 ratings)
7.6
(11 ratings)
Availability
-
(0 ratings)
9.0
(2 ratings)
Performance
-
(0 ratings)
5.0
(2 ratings)
Support Rating
1.0
(1 ratings)
1.7
(38 ratings)
Online Training
-
(0 ratings)
9.1
(2 ratings)
Implementation Rating
1.0
(1 ratings)
6.4
(4 ratings)
User Testimonials
Criterion HCMPaylocity
Likelihood to Recommend
Criterion
We have not been happy with the functionality or reporting reports with this software. Numerous issues with employees not being able to clock in and out of the system. Employees' time sheets disappearing. Quarterly reports not matching to totals on batch payroll reports. Does not have the capability to electronically submit w-2's to state reporting agencies.
Read full review
Paylocity
Overall, Paylocity is a good platform and the implementation process was great. I would recommend it to anyone wanting to have all of their HR process and employee data in the same platform. I would not recommend it to those wanting to go deep on the recruiting and onboarding process
Read full review
Pros
Criterion
  • changes in pay rates
  • rehiring employees
  • payroll calculations
  • assisting with PTO accruals
Read full review
Paylocity
  • Customer Support. While I have not and typically don’t speak with our actual account exec. Going through the support line is easy and I’m usually connected very quickly.
  • User experience is simple and easy. Employees are able to navigate through the site with little guidance and it’s very intuitive
  • Onboarding is easy to navigate and easily automated.
Read full review
Cons
Criterion
  • payroll reports
  • state filing of W-2s
  • support
  • implementation
  • employees access to W-2
Read full review
Paylocity
  • Payroll implementation was not planned. This should take plenty of time asking questions and understanding needs. Instead, huge misses created additional work, which four months later is still not complete and still causing issues.
  • Mid-payroll functionality is a must. Employees start, leave, have babies, get raises, etc., in the middle of the pay period. This is how a business must operate - especially in an environment where labor shortages are common - and your software needs to handle it.
  • Time off accrual and tracking are abysmal. This needs to be streamlined, be easier for employees to use, easier for managers to use and must actually calculate the correct amounts. Currently we have to hand-calculate vacation payouts every time an employee leaves because the system is never up to date (by design, for some reason).
  • Your service team cannot help with programming errors and implementation issues. Our implementation team is now ghosting us, so we have no useful support. Requests for help correcting errors seemingly go into a black hole.
Read full review
Likelihood to Renew
Criterion
We are changing to another payroll/HR vendor.
Read full review
Paylocity
The transition from my old provider to Paylocity was virtually painless. I always felt well supported by my account rep. I would use Paylocity again, but I'm not in a position to change providers at my current company right now.
Read full review
Usability
Criterion
too many instances of errors, unable to access program/time sheets
Read full review
Paylocity
Although it is fairly easy to use, there are some processes that just don't make munch sense. For example, if an employee has 2 bank accounts and the funds are returned from one account the process to reissue is TEDIOUS and confusing. Unless you want to PAY for Paylocity to do it for you. I think the manual process should be as easy for us.
Read full review
Reliability and Availability
Criterion
No answers on this topic
Paylocity
Solid network - down for upgrades at late hours during the weekend when I am definitely not in the system to use it. Even if I was, they provide excellent advance notice.
Read full review
Performance
Criterion
No answers on this topic
Paylocity
It's so manual, not automated or intuitive.
Read full review
Support Rating
Criterion
Support is very slow to correct issues. I have actually reported an issue then 2-3 hours later received screen shots where they were able to do what we could not as though we were doing something different that usual. They are quick to say it is user error. Took too long to correct payroll reports and reports still do not reconcile. Very difficult to complete quarterly and annual reporting.
Read full review
Paylocity
The frustrations I have with Paylocity customer support are what drove me to leave a review in the first place so I can warn anyone considering purchasing this product. I really like the software and it has a lot of great features, but my complete distrust of their customer service has led me to rue the day I chose Paylocity to be our payroll vendor. For one thing, they are often slow to respond. That alone might be manageable, except even when I do get a response, half the time the answers are incomplete/not helpful, if not completely incorrect! Imagine waiting 90 days and paying thousands of dollars for a corrected W2 only for it to come back more incorrect than it was when you started, and not only that but they also made me question my sanity trying to convince me that they were correct when it was BLATANTLY wrong - and that's just one example! Sometimes you might be lucky to get a decent customer service rep using the chat help feature, but most of the time whoever you talk to does not seem to have any more knowledge of the system than you do. I am a patient person and I have a lot of grace for administrative errors (we're all human) but Paylocity customer service is consistently unreliable and sometimes unprofessional to boot. To their credit, the sales and implementation teams do seem really good. It seems like maybe they just can't retain good customer service reps. We've been through several account managers without ever having a good experience.
Read full review
Online Training
Criterion
No answers on this topic
Paylocity
They have great training tools!
Read full review
Implementation Rating
Criterion
Had to continually repeat our information. Kept getting us confused with another client.
Read full review
Paylocity
I would make sure you have a dedicated team at Paylocity to complete the implementation. We had staff from Paylocity quit and things were not completed properly. They dropped the ball so to speak on that portion of it. we have encountered multiple issues since then and are still not using the Time off tracking to its full capabilities.
Read full review
Alternatives Considered
Criterion
When reviewing the various software before selecting Criterion HCM, it appeared to be the best choice and value. During implementation (which took nine months with us having to do most of the work) we realized we were not given accurate information regarding the software
Read full review
Paylocity
Our experience with APD was a mass of platforms that did not communicate with each other well, and ADP was much more expensive. There is no comparison between our experience with ADP and Paylocity. Paylocity offers compatibility with exceptional value.
Read full review
Return on Investment
Criterion
  • does not impact our ROI
Read full review
Paylocity
  • Paylocity's poor service levels in the development of our PTO policies have INCREASED the time needed to manage the process exponentially and significantly DECREASED HR's credibility in the organization.
  • Benefits management is a disaster. We've been working for months on a reimbursement issue with the COBRA team that will result in us changing vendors.
  • Payroll processing is efficient and allows for necessary manual adjustments and the need for on-demand payrolls.
Read full review