9 Ratings
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Score 8.9 out of 100
18 Ratings
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Score 9.2 out of 100

Likelihood to Recommend

CustomerSuccessBox

It is the best software if you are a b2b software who is planning to scale customer success department and you are running blind on potential threats for renewal. It also helps you understand which customer is not getting value out of your product. I completely recommend this. Go for it!!!!!
Karthik Jairam | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

If you have an online shop you work with clients so you need a tool to help you built an effective relationship with them. SALESmanago is more than a tool. It is a system with all sorts of tools which are well fitted to different areas of business activity that increase the number of your clients and finally your income.
Anonymous | TrustRadius Reviewer

Feature Rating Comparison

Platform & Infrastructure

CustomerSuccessBox
8.6
SALESmanago CDP & Marketing Automation
8.5
API
CustomerSuccessBox
8.7
SALESmanago CDP & Marketing Automation
7.6
Integration with Salesforce.com
CustomerSuccessBox
8.5
SALESmanago CDP & Marketing Automation
8.9
Role-based workflow & approvals
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.6
Customizability
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
6.8
Integration with Microsoft Dynamics CRM
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
10.0
Integration with SugarCRM
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
10.0

Customer Data Extraction / Integration

CustomerSuccessBox
8.9
SALESmanago CDP & Marketing Automation
Product usage
CustomerSuccessBox
8.8
SALESmanago CDP & Marketing Automation
Help desk / support tickets
CustomerSuccessBox
8.9
SALESmanago CDP & Marketing Automation

Customer Success Management

CustomerSuccessBox
8.7
SALESmanago CDP & Marketing Automation
NPS surveys
CustomerSuccessBox
8.3
SALESmanago CDP & Marketing Automation
Sponsor tracking
CustomerSuccessBox
8.6
SALESmanago CDP & Marketing Automation
Customer profiles
CustomerSuccessBox
8.5
SALESmanago CDP & Marketing Automation
Automated workflow
CustomerSuccessBox
8.7
SALESmanago CDP & Marketing Automation
Customer health scoring
CustomerSuccessBox
9.0
SALESmanago CDP & Marketing Automation
Customer segmentation
CustomerSuccessBox
8.8
SALESmanago CDP & Marketing Automation

CSM Reporting & Analytics

CustomerSuccessBox
8.5
SALESmanago CDP & Marketing Automation
Customer health trends
CustomerSuccessBox
8.9
SALESmanago CDP & Marketing Automation
Engagement analytics
CustomerSuccessBox
8.7
SALESmanago CDP & Marketing Automation
Revenue forecasting
CustomerSuccessBox
7.8
SALESmanago CDP & Marketing Automation
Dashboards
CustomerSuccessBox
8.7
SALESmanago CDP & Marketing Automation

Email & Online Marketing

CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.9
WYSIWYG email editor
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.7
Dynamic content
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.3
Ability to test dynamic content
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.1
Landing pages
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.4
A/B testing
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
8.2
Mobile optimization
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.6
Email deliverability reporting
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
9.3
List management
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
8.1
Triggered drip sequences
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
8.3

Lead Management

CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.3
Lead nurturing
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.7
Lead scoring and grading
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.7
Data quality management
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
6.5
Automated sales alerts and tasks
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.3

Campaign Management

CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.3
Calendaring
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.5
Event/webinar marketing
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.1

Social Media Marketing

CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.2
Social sharing and campaigns
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.2
Social profile integration
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.2

Reporting & Analytics

CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.5
Dashboards
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.7
Standard reports
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.4
Custom reports
CustomerSuccessBox
SALESmanago CDP & Marketing Automation
7.5

Pros

CustomerSuccessBox

  • Provides product adoption and client relationship metrics on Account level.
  • Provides options for customizable dashboards.
  • Automated alerts based on set criteria.
  • Sheldon [ai] recommendations.
  • Quick support
Sachin Agarwal | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

  • The solution is easy to use, once you learn it. Given that the marketing automation software is very complex, they managed to create a user-friendly interface, easy to use even without programming knowledge.
  • Educates users and customers - It is impressive how many resources SALESmanago invested in educating customers. We are talking about video tutorials, webinars every Tuesday, Wednesday and Thursday, blog articles, infographics, free eBooks, Marketing Automation Day, events etc.
  • Multiple tools integrated into one - it's a habit that you find all the information and tools you need in one place. There are other solutions on the market, but SALESmanago is among the only ones that provides an overview
  • 30 day free trial - the advantage is that you do not have to pay first to use the solution. In the 30 day trial you have the opportunity to discover all the secrets of this tool and see if it fits to your business.
daraban cosmin | TrustRadius Reviewer

Cons

CustomerSuccessBox

  • Quick add logs/tasks directly from the account page, this will save a lot of loading time and effort.
  • Software load speed.
Gavin Thomas | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

  • Their expansion into the US has not been very successful, and if you are a West Coast customer want training, be prepared to get up at 4 a.m.
  • While their functionality is comparable to competing products there is nothing particularly unique to what they offer
  • Their instructional literature was obviously not produced by people for who English is a first language and they are not particularly English proficient.
Lou Covey | TrustRadius Reviewer

Usability

CustomerSuccessBox

CustomerSuccessBox 8.8
Based on 9 answers
For a product Like CSB - User Interface is very important , & I must say CSB has User Interface.CSB runs smooth.Different Attributes at tips to ease the work.Integrating all my customers in one view
Ankur Parswani | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Support Rating

CustomerSuccessBox

CustomerSuccessBox 9.1
Based on 9 answers
It is very good and can be reached on emails easily, support gives the resolution on time and can help in working us productively
Akshay Jangra | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

No score
No answers yet
No answers on this topic

Alternatives Considered

CustomerSuccessBox

We have chosen CustomerSuccessBox as it provides a 360degree customer view and end-to-end customer success management. On top of that having the visibility to automate alerts.
Shweta Dubey | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

In my opinion, SALESmanago is a system that gathers plenty of important tools in one ecosystem and it does it mostly smoothly.All the tools on SALESmanago seem to be well connected between each other. This system was chosen by my predecessors and specific details about decision making is not known to me.
Anonymous | TrustRadius Reviewer

Return on Investment

CustomerSuccessBox

  • It has helped in managing large amount of Client data under single platform.
  • It helped in generating valuable insights from data.
  • It is helpful to take proactive actions.
Sachin Agarwal | TrustRadius Reviewer

SALESmanago CDP & Marketing Automation

  • Just cart recovery boosts turnover a lot.
  • 1-1 newsletter with dynamic content is great way to deliver intelligent email marketing.
  • If you make a long term contract there is a big discount.
David Vopelka | TrustRadius Reviewer

Screenshots

Pricing Details

CustomerSuccessBox

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
$ 499*

* per user

SALESmanago CDP & Marketing Automation

General

Free Trial
Yes
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
Required
222 USD*

* number of contacts/per month

Rating Summary

Likelihood to Recommend

CustomerSuccessBox
8.9
SALESmanago CDP & Marketing Automation
8.4

Usability

CustomerSuccessBox
8.8
SALESmanago CDP & Marketing Automation

Support Rating

CustomerSuccessBox
9.1
SALESmanago CDP & Marketing Automation

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