Cvent Passkey vs. Cvent Event Diagramming

Cvent Passkey is a great tool for large events using multiple hotels. It allows attendees the ability to see inventory in real-time and place reservations. Since it is accessible 24/7 not only can attendees place reservations at their convenience but planners are also able to check pick-up and or run reports when their schedule allows.

It's the best software I've used. It allowed me to collaborate on a huge event with multiple stakeholders to ensure the main planner understood the venue and capacity issues. It's also allowed me to realize the scope of venue needs and abilities. Very helpful in visualizing a space

Incentivized

• Streamline the rooming list process
• Gives clients 24 hour access to their rooming lists
• Gives time back to vendors from not having to send updated rooming lists

Incentivized

• User-friendly. It's easy for us to train other team members/staff/volunteers to use the front-end system for registration and event check-in.
• Social Tables is great for creating custom room layouts and diagrams.
• Social tables is customizable. We're able to capture specific information for attendees, and can "tag" them when additional info is needed.

Incentivized

• The support center for administrators (GroupMax) and the dashboard could be better. Good for beginnings, but there is a lack of detail for more advanced users.
• The process of building a booking site could be easier/more streamlined. We sometimes have to hunt around to find where to edit information.

Incentivized

• A development that would be useful would be the ability to reorder the diagrams to a custom order in one event so that when exported as one document, they are in an order that can be customized to flow well for the meeting planner.

Incentivized

I think it could be improved upon slightly, a little more intuitive and user friendly, but generally speaking, it’s already pretty good

Incentivized

I have not had any issues with Passkey where I needed help from the support team. The Cvent Community has been a great spot to ask questions regarding Passkey and get the answers that I needed. I think that Cvent Community has hundreds of people that have had years of experience using these different products and when I have questions, they have usually been asked in the past.

The support was exceptional, and they remained an arm's reach away for when we ran into any questions after we began using the tool. Overall, we experienced phenomenal customer service. We also had more than one web-based call where their team would walk us through examples and answer any questions we had.

We haven't used any other options. We used to manage everything manually, which sucked up hundreds of hours of our employee's time and cause frustrations among some of our high profile clients who wanted to make their bookings or manage their trip on their own off-hours time instead of having to reach our employees during booking hours. They are then also able to edit their reservation and receive confirmation numbers without having to go through us. With all of the GDPR issues occurring, it's also solving a lot of trouble of collecting information and properly managing it.

It has similar tools that MeetingMatrix has, but the Collaboration, or allowing vendors access is the feature that I appreciate the most that Cvent Event Diagraming offers that MeetingMatrix did not have. It is also easier to save as a PDF to print and email a version to vendors as well

Incentivized

• Positive ROI: Credit Card information is easily collected for the hotel.
• Negative ROI: It was harder for us planners to track the changes.

• This program allows us to be nimble in our communication with our vendors and clients.
• This program has empowered my new staff members to solve problems discreetly and on their own, prior to bringing them to my attention. It is a key tool to our success.

Incentivized