Dalet Flex vs. Grasshopper

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dalet Flex
Score 8.0 out of 10
N/A
The Dalet Flex (formerly Ooyala Flex Media Platform) aims to connect and power the entire content supply chain, from the initial pre-production through to distribution. It provides sophisticated workflow management, shared metadata infrastructure, and APIs to connect and orchestrate the entire media supply chain. It enables broadcasters, operators, and media companies to import, manage, deliver, and monetize their content. According to the vendor, Dalet Flex has become the media factory…N/A
Grasshopper
Score 7.5 out of 10
N/A
Grasshopper is an IP telephony business communication solution that provides companies with a toll-free or local phone number. It has both desktop and mobile applications and includes features such as custom greeting recording, call forwarding, call transfer, call reporting, and voicemail.
$18
per month for a single user
Pricing
Dalet FlexGrasshopper
Editions & Modules
No answers on this topic
True Solo
$18
per month for a single user
Solo Plus
$32
per month
Small Business
$70
per month
Offerings
Pricing Offerings
Dalet FlexGrasshopper
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
YesNo
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details20% discount available for annual pricing.
More Pricing Information
Community Pulse
Dalet FlexGrasshopper
Features
Dalet FlexGrasshopper
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
Dalet Flex
-
Ratings
Grasshopper
9.7
46 Ratings
19% above category average
Hosted PBX00 Ratings9.423 Ratings
Multi-level Interactive Voice Response (IVR)00 Ratings10.024 Ratings
User templates00 Ratings10.019 Ratings
Call reports00 Ratings9.433 Ratings
Directory of employee names00 Ratings9.434 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
Dalet Flex
-
Ratings
Grasshopper
9.6
51 Ratings
14% above category average
Answering rules00 Ratings9.247 Ratings
Call recording00 Ratings9.622 Ratings
Call park00 Ratings9.812 Ratings
Call screening00 Ratings10.036 Ratings
Message alerts00 Ratings9.243 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
Dalet Flex
-
Ratings
Grasshopper
7.9
12 Ratings
1% below category average
Video conferencing00 Ratings7.93 Ratings
Audio conferencing00 Ratings7.77 Ratings
Video screen sharing00 Ratings8.23 Ratings
Instant messaging00 Ratings8.09 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
Dalet Flex
-
Ratings
Grasshopper
8.9
48 Ratings
10% above category average
Mobile app for iOS00 Ratings8.935 Ratings
Mobile app for Android00 Ratings8.929 Ratings
Best Alternatives
Dalet FlexGrasshopper
Small Businesses
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Medium-sized Companies
CoSchedule Marketing Suite
CoSchedule Marketing Suite
Score 10.0 out of 10
CloudTalk
CloudTalk
Score 7.5 out of 10
Enterprises
MediaValet
MediaValet
Score 9.0 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.0 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
Dalet FlexGrasshopper
Likelihood to Recommend
8.0
(2 ratings)
7.8
(56 ratings)
Usability
-
(0 ratings)
6.0
(1 ratings)
Support Rating
-
(0 ratings)
9.0
(42 ratings)
User Testimonials
Dalet FlexGrasshopper
Likelihood to Recommend
Dalet
Ooyala provides the opportunity to scale and manage multiple services and platforms in the organization with its integration services with internal tools like Slack and multiple other applications. Also, it helps you understand the views, reach, and engagement with the videos that help you define your next campaign strategy. In my experience, Ooyala could be less appropriate for managing URLs and unreliability may make you upload videos more than once.
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GoTo (formerly LogMeIn)
Grasshopper is well suited for basic needs of texting in and out as well as calling out if you would like to avoid using your personal line. It also eliminates the need to have a dedicated land land in your office or business. You can obtain a vanity number and forward calls through grasshopper.
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Pros
Dalet
  • It's intuitive and easy to use.
  • Ooyala Now is the only product I have seen to date that shows me real-time usage.
  • I like the people.
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GoTo (formerly LogMeIn)
  • I like that there are differing voicemails for each extension, to keep up with the image of calling a separate line.
  • I love the voicemail text emails. I believe we pay a little extra, but worth every penny for those urgent calls while I am in a meeting.
  • The cost is very reasonable for the value added to our company.
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Cons
Dalet
  • Ooyala's integration with the ad serving platform is not as good in terms of user interface and user experience.
  • The user interface could be improved (making it more like YouTube and Vimeo).
  • The feature that provides scheduling could be improved to be seamless for publishing to Instagram.
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GoTo (formerly LogMeIn)
  • It would be nice to have the ability to transfer some calls to another Grasshopper IVR, for those customers who mistakenly dial the wrong number (we have two incoming numbers, one for corporate and one for sales).
  • Likewise, it would be nice to have the ability to forward to a toll-free number, which would have allowed us to work around the inability to transfer between IVRs (see above).
  • Lastly, it would be great to have an 'emergency' switch setting (default off but could be toggled on) that would let us override all IVR settings and transfer all incoming calls elsewhere (either to a direct dial or toll free number) for those rare times when we cannot take any calls (such as a weather emergency OR the one time each year we take all of our staff on a retreat) - that would allow us to send all calls to a backup answering service rather than just voicemail.
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Usability
Dalet
No answers on this topic
GoTo (formerly LogMeIn)
The admin functions are kind of confusing in the old interface which was my most recent experience on the admin side.
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Support Rating
Dalet
No answers on this topic
GoTo (formerly LogMeIn)
When I was setting up my account I contacted support a couple of times. They were also very professional, personable, and helpful. Their response is prompt and thorough. I'm confident I can get any question answered as well as help with any issue I might have. That's pretty important to me.
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Alternatives Considered
Dalet
We have used all the rival products. Ooyala has been our favourite for years, but feel like they have stalled in new product development.
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GoTo (formerly LogMeIn)
I have not used any other phone services like Grasshopper. I know that there is another option out there called Ruby, which is more like a virtual receptionist but since I did not try it out I cannot compare the two. When I started my company I found the services that Grasshopper offers to be perfect. It still works for us and we have no need to change to anything else right now.
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Return on Investment
Dalet
  • Ooyala certainly helped improve ROI.
  • It also provides a strong capability for integration with other marketing automation tools for improved digital marketing ROI.
  • Reduction in cost of operations can be easily achieved with integrations with multiple software applications.
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GoTo (formerly LogMeIn)
  • It's allowed us to keep cost down. Other phone systems can seriously get outrageous in implementation and monthly fees!
  • It's allowed our team the confidence to work in locations outside of the office and still be seen as professionals.
  • It's decreased the amount of time spent on unwanted sales calls via the call screening application.
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ScreenShots

Dalet Flex Screenshots

Screenshot of FlexMAM metadata detailsScreenshot of FlexMAM Search tools