TrustRadius: an HG Insights company

Save this comparison

Save this comparison

Add Product

Recommended Comparisons

    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    Dashlane Password Manager

    Score9.1 out of 10
    N/ADashlane is a credential manager that secures every credential, every user, and every employee device to proactively protect against breaches. Brands worldwide can use Dashlane to stay ahead of evolving threats.

    $240

    per year 10 employees

    ServiceMax

    Score7.9 out of 10
    N/AServiceMax’s mission is to help customers with asset-centric field service management software. ServiceMax’s mobile apps and cloud-based software provide an overview of assets to field service teams. By optimizing field service operations, customers across all industries can better manage the complexities of service, support faster growth and run more profitable, outcome-centric businesses.

    $100

    per month

    Pricing
    Dashlane Password ManagerServiceMax
    Editions & Modules
    Business
    $8
    per month (billed annually) per seat
    Omnix™
    Contact Sales
    per year for organizations of 100+
    Subscription
    $100.00
    per month
    Offerings
    Pricing Offerings
    Dashlane Password ManagerServiceMax
    Free Trial
    YesYes
    Free/Freemium Version
    YesYes
    Premium Consulting/Integration Services
    NoYes
    Entry-level Setup FeeNo setup feeRequired
    Additional Details——
    More Pricing Information
    Community Pulse
    Dashlane Password ManagerServiceMax
    Considered Both Products
    Dashlane
    No answer on this topic
    ServiceMax
    No answer on this topic
    Key User Insights
    Would buy again
    95%
    Would buy again
    161 Answers
    No answers on this topic
    Delivers good value for the price
    96%
    Delivers good value for the price
    150 Answers
    No answers on this topic
    Happy with the feature set
    94%
    Happy with the feature set
    160 Answers
    No answers on this topic
    Lived up to sales and marketing promises
    94%
    Lived up to sales and marketing promises
    116 Answers
    No answers on this topic
    Implementation went as expected
    96%
    Implementation went as expected
    139 Answers
    No answers on this topic
    Best Alternatives
    Dashlane Password ManagerServiceMax
    Small Businesses
    RoboForm
    Score8.2 out of 10
    Kickserv
    Score9.3 out of 10
    Medium-sized Companies
    1Password
    Score9.2 out of 10
    No answers on this topic
    Enterprises
    KeePass
    Score8.9 out of 10
    No answers on this topic
    All AlternativesView all alternativesView all alternatives
    User Ratings
    Dashlane Password ManagerServiceMax
    Likelihood to Recommend
    9.0
    (172 ratings)
    1.0
    (4 ratings)
    Likelihood to Renew
    9.2
    (4 ratings)
    -
    (0 ratings)
    Usability
    8.8
    (158 ratings)
    -
    (0 ratings)
    Support Rating
    5.9
    (6 ratings)
    8.0
    (1 ratings)
    User Testimonials
    Dashlane Password ManagerServiceMax
    Likelihood to Recommend
    Dashlane
    I think Dashlane is a great service for anyone who uses the internet. We need to create accounts on almost every website, and Dashlane helps generate secure passwords and store them safely, but easily accessible through its seamless browser extension. Any business or personal lifestyle can benefit from Dashlane when you go online
    Incentivized
    Read full review
    ServiceMax
    Small deployments, where you have some specific need for ServiceMax and absolutely need offline capabilities, and are willing to deal with the problems. Otherwise, you may be better off looking at the built-in Work Orders and field service module that Salesforce is now providing. Their app is direct competition for ServiceMax and integrates much better with cases and knowledge articles.
    Incentivized
    Read full review
    Pros
    Dashlane
    • Reliable autofill on most websites
    • Robust features in both the Admin and personal user sense
    • Multiple convenient options for unlocking that don't require retyping the master pass on a regularly used and trusted device
    • Extensive customization options in both the Admin panel and user settings
    Incentivized
    Read full review
    ServiceMax
    • As it's built on Salesforce, the reporting tools are fairly robust
    • The service flow managers can be setup to easily lead technicians to entering data in the right place
    Incentivized
    Read full review
    Cons
    Dashlane
    • The mobile app works fine for quick access, but autofill across different apps can be inconsistent. Sometimes it doesn’t recognize the login field, which slows people down when they’re on the go.
    • Occasionally the browser extension logs users out or doesn’t sync immediately with the desktop app, which causes frustration if someone just updated a password.
    Incentivized
    Read full review
    ServiceMax
    • Dispatch console seems slow and the data is more of a pull than a push into the database.
    • It seems to be a Ferrari and takes a lot of labor hours to configure.
    • Still does not integrate with Apple's products very well.
    Incentivized
    Read full review
    Likelihood to Renew
    Dashlane
    It has served us very well until now and at the pricepoint it doesn't make us second guess our current relationship.
    Incentivized
    Read full review
    ServiceMax
    No answers on this topic
    Usability
    Dashlane
    Dashlane is usable, but there are 2 key issues that annoy me. 1. The mobile app and the browser extension are not synced and i cannot find passwords in the app that are clearly in the extension. 2. The system doe snot make it easy to assign a password to a specific subdomain. I get hundreds of passwords that i have to go through any time i go to any subdomain on my main site because of the nature of my business. I need the option back to assign a password to only work with a specific subdomain (and all related paged on that subdomain) note: The search features have been annoying in the past. I just went to test them to verify my issues and found that notes inside of a password are finally searchable. This helps
    Incentivized
    Read full review
    ServiceMax
    No answers on this topic
    Support Rating
    Dashlane
    We've had no issues with Dashlane. I can't speak to their customer service because I have not personally needed to contact them. I guess that speaks about their product if we've not had any issues to reach out about. Great for supporting data/information on multiple platforms that are shared among team members.
    Incentivized
    Read full review
    ServiceMax
    Engaged account management. Support is based worldwide but handoffs have not been too painful.
    Incentivized
    Read full review
    Alternatives Considered
    Dashlane
    Dashlane’s customer support is often rated higher, providing more responsive and helpful assistance. LastPass has a slightly steeper learning curve than Dashlane, but it offers more flexibility with user permissions, which can benefit teams. Dashlane includes unlimited passkey support and a clean breach history, while LastPass is more accommodating for smaller teams.
    Incentivized
    Read full review
    ServiceMax
    ServiceMax has an offline capability, and also integrates with our Salesforce side of business. At the time, Salesforce did not have a field service application so we could not consider it, but if we could now, we would probably go with that instead. ServiceMax is also expensive. But at the time, ServiceMax was the only offering out there that integrated with Salesforce, had mobile offline capability, and could operate at the scale we needed.
    Incentivized
    Read full review
    Return on Investment
    Dashlane
    • We constantly preach security, Dashlane Password Manager has provided us a means to improve our security posture
    • Employees love the ease of use and the ability to keep all password in one place
    • Employees feel more secure as they are able to use Dashlane Password Manager for personal protection as well
    Incentivized
    Read full review
    ServiceMax
    • ROI for ServiceMax is mostly dependent on how in depth the organization wants the software. Our ROI is expected within the second year of operation due to the complexity of integration and the initial training requirements for in-house programmers.
    • Inventory control ROI is expected within year three or four due to the number of technicians and creating the foundation of information to import into ServiceMax. Expectations are the front end programming will be complete and our programmers will be better acquainted with the modules and architecture to make the inventory integration smoother than the initial integration.
    • Our organization has been working with ServiceMax for ten months and beginning to incorporate the financials to the work orders. This process has not been as seamless as once projected and the root causes are under investigation. It appears the original fields available to track time between employees were not in depth nor segregated sufficiently for granularity.
    Incentivized
    Read full review
    ScreenShots

    Dashlane Password Manager Screenshots

    Screenshot of Admin DashboardScreenshot of Credential Risk DetectionScreenshot of AI Phishing AlertScreenshot of Vault

    ServiceMax Screenshots

    Screenshot of Asset 360 for Salesforce Field ServiceScreenshot of Entitlements, Contracts & WarrantiesScreenshot of Scheduling & OptimizationsScreenshot of Powerful Asset DataScreenshot of Mobile Suite: Zinc, Engage, Service Board, GoScreenshot of Partner, RMA, Depot Repair