What users are saying about
171 Ratings
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44 Ratings
171 Ratings
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Score 8.4 out of 100

Splunk IT Service Intelligence (ITSI)

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44 Ratings
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Score 9.1 out of 100

Attribute Ratings

  • Datadog is rated higher in 2 areas: Likelihood to Recommend, Support Rating

Likelihood to Recommend

9.8

Datadog

98%
19 Ratings
8.9

Splunk IT Service Intelligence (ITSI)

89%
23 Ratings

Likelihood to Renew

Datadog

N/A
0 Ratings
8.2

Splunk IT Service Intelligence (ITSI)

82%
2 Ratings

Usability

10.0

Datadog

100%
1 Rating

Splunk IT Service Intelligence (ITSI)

N/A
0 Ratings

Support Rating

8.9

Datadog

89%
10 Ratings
8.8

Splunk IT Service Intelligence (ITSI)

88%
3 Ratings

Likelihood to Recommend

Datadog

Datadog is a no-brainer for any environment that relies on multiple servers. Even for one server, it's so much better to use for monitoring and alert capability than anything else I remember looking at before we started using Datadog. Teams can even use it to track their progress of investigating an alert so multiple people aren't unknowingly looking into the same exact issue unnecessarily.
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Splunk

Splunk ITSI is a great tool (and toolbox) for combining together numerous and varied monitoring regimes to bring more holistic analysis and reduce alert fatigue. By leveraging the Splunk ITSI service and KPI modeling regime, ecosystem telemetry can be turned into a more reliable, clearer, high-level perspective on the current state of your components and services.
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Pros

Datadog

  • APIs, the ability to interact with the data we pull into data dog is key. We port the information over to Servicenow, so the ability to pull everything into DataDog, then Servicenow, is a key component of our success here at Wayfair.
  • Simple Interface - clean, useful, effective. Allows users to use DataDog for one reason, get work done.
  • Lightweight agent on hosts
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Splunk

  • Monitor hundreds of IT services by continuously tracking thousands of KPIs in a scalable way.
  • Quickly identify problem areas by a combination of default visualizations and ability to create custom dashboards.
  • Extremely configurable to effectively monitor nearly any KPI imaginable from Splunk.
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Cons

Datadog

  • User interface could be improved in some areas, looking for host information and the agent install link takes a bit of time.
  • Configuration of the agent is generally done via a config file which is a pro and a con. It would be nice to have some UI to configure various agent options.
  • Billing isn't entirely straightforward, they could use more reports to figure out the source of your monthly costs.
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Splunk

  • ITSI really needs a robust splunk log ingestion infrastructure at its core
  • ITSI requires a great engineering team to build out the automated discovery and topology
  • Unless you use an API to build the topology, the view can quickly become static
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Pricing Details

Datadog

Starting Price

$0 Up to 5 hosts

Editions & Modules

Datadog editions and modules pricing
EditionModules
Free$01
Standard$15/host2
EnterpriseCustom3
Infrastructure$15.004
Log Management$1.275
APM$31.006

Footnotes

  1. Up to 5 hosts
  2. Up to 500 hosts
  3. 500+ hosts
  4. Per Host Per Month
  5. Per Million Log Events
  6. Per Host Per Month

Offerings

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services

Entry-level set up fee?

Optional

Additional Details

Splunk IT Service Intelligence (ITSI)

Starting Price

Editions & Modules

Splunk IT Service Intelligence (ITSI) editions and modules pricing
EditionModules

Footnotes

    Offerings

    Free Trial
    Free/Freemium Version
    Premium Consulting/Integration Services

    Entry-level set up fee?

    No setup fee

    Additional Details

    Pricing Info

    Likelihood to Renew

    Datadog

    No answers on this topic

    Splunk

    We have replaced our monitoring platform with Splunk & ITSI, and with the success, it's seen at our organization thus far we would be hard-pressed to pivot to another tool. Frankly, our business partners and application teams love Splunk & ITSI.
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    Usability

    Datadog

    The user interface is quite intuitive with the exception of the network map. As a deployer of software, it is trivial to setup.
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    Splunk

    No answers on this topic

    Support Rating

    Datadog

    The support team usually gets it right. We did have a rather complicate issue setting up monitoring on a domain controller. However, they are usually responsive and helpful over chat. The downside would be I don’t think they have any phone support. If that is important to you this might not be a good fit.
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    Splunk

    During POC, pre-planning, and implementation, we have had interactions with numerous folks at Splunk. Everyone from sales & engineering to markets analysts to specific IT component SMEs, and a small professional services engagement to get started. They have all been exceptionally helpful and go above and beyond the call of duty. They actively reach out to ensure success is being realized and find ways to help proactively, instead of having to simply open support cases with the vendor.
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    Alternatives Considered

    Datadog

    We are still trying other products, but people still like Datadog. After setting up a dashboard, it's great for monitoring instances on Datadog. Also, the DevOps team had a good time setting up Datadog. It means Datadog was way easier to set up compared to those others.
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    Splunk

    Splunk has raised itself as a platform not just as a tool unlike other products in the market. If I talk about Moogsoft it also has similar capabilities but Splunk ITSI has more visibility and its GUI is making a different impact on the users. ServiceNow and Splunk are equally capable products however Splunk seems to have more tech-savvy people tools than ServiceNow.
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    Return on Investment

    Datadog

    • One of our critical production databases went down a couple of weeks back. Just because we had the Datadog monitoring enabled for that database, Datadog sent the alerts to PagerDuty and we were instantly notified via pager and email alert. We could act right away and bring up the database within a few mins.
    • Ability to create custom screenboards have allowed us to track the critical and warning alerts in front of our eyes all the time
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    Splunk

    • Splunk ITSI has reduced the number of alerts exposed to our Network Operations Center by 100x while increasing the context around outages.
    • Splunk ITSI has increased the accuracy of our incident detection by leveraging the Event Analytics system to weigh the behavior of the many characteristics of each component together instead of independently.
    • Splunk ITSI has reduced our incident MTTR (mean time to restore) by detecting issues faster, presenting them more clearly, and surfacing the salient details about the underlying issue.
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    Screenshots

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