DCDial vs. Genesys Multicloud CX (discontinued)
DCDial vs. Genesys Multicloud CX (discontinued)
Product | Rating | Most Used By | Product Summary | Starting Price |
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DCDial | Small Businesses (1-50 employees) | DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans… | N/A | |
Genesys Multicloud CX (discontinued) | N/A | Genesys Multicloud CX (formerly Genesys Engage, or PureEngage) is the Genesys customer engagement platform for enterprises. It is designed to be flexible for enterprises, who often have multiple and multi-national locations (including outsourcing) and large peak volumes and populations. | N/A |
DCDial | Genesys Multicloud CX (discontinued) | |||||||||||||||
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Editions & Modules | No answers on this topic | No answers on this topic | ||||||||||||||
Offerings |
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Entry-level Setup Fee | No setup fee | No setup fee | ||||||||||||||
Additional Details | — | — | ||||||||||||||
More Pricing Information |
DCDial | Genesys Multicloud CX (discontinued) | |
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Top Cons |
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Contact Center Software |
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Workforce Optimization (WFO) |
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DCDial | Genesys Multicloud CX (discontinued) | |
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Small Businesses | 8x8 Contact Center Score 7.6 out of 10 | CloudTalk Score 9.5 out of 10 |
Medium-sized Companies | Eleveo Score 9.2 out of 10 | Bright Pattern Contact Center Score 10.0 out of 10 |
Enterprises | Calabrio Teleopti WFM Score 7.8 out of 10 | Google Cloud Contact Center AI Score 8.9 out of 10 |
All Alternatives | View all alternatives | View all alternatives |
DCDial | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | 9.5 (3 ratings) | 7.7 (147 ratings) |
Likelihood to Renew | - (0 ratings) | 8.0 (26 ratings) |
Usability | - (0 ratings) | 6.9 (18 ratings) |
Availability | - (0 ratings) | 8.0 (4 ratings) |
Performance | - (0 ratings) | 7.1 (4 ratings) |
Support Rating | 10.0 (1 ratings) | 8.7 (21 ratings) |
In-Person Training | - (0 ratings) | 8.1 (3 ratings) |
Online Training | - (0 ratings) | 7.3 (2 ratings) |
Implementation Rating | - (0 ratings) | 3.8 (11 ratings) |
Configurability | - (0 ratings) | 6.5 (3 ratings) |
Ease of integration | - (0 ratings) | 2.1 (4 ratings) |
Product Scalability | - (0 ratings) | 7.3 (4 ratings) |
Vendor post-sale | - (0 ratings) | 7.3 (2 ratings) |
Vendor pre-sale | - (0 ratings) | 7.3 (2 ratings) |
DCDial | Genesys Multicloud CX (discontinued) | |
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Likelihood to Recommend | DCDial | Discontinued Products |
Pros | DCDial | Discontinued Products |
Cons | DCDial | Discontinued Products |
Likelihood to Renew | DCDial No answers on this topic | Discontinued Products |
Usability | DCDial No answers on this topic | Discontinued Products |
Reliability and Availability | DCDial No answers on this topic | Discontinued Products |
Performance | DCDial No answers on this topic | Discontinued Products |
Support Rating | DCDial | Discontinued Products |
In-Person Training | DCDial No answers on this topic | Discontinued Products |
Online Training | DCDial No answers on this topic | Discontinued Products |
Implementation Rating | DCDial No answers on this topic | Discontinued Products |
Alternatives Considered | DCDial | Discontinued Products |
Scalability | DCDial No answers on this topic | Discontinued Products |
Return on Investment | DCDial | Discontinued Products |
ScreenShots | DCDial Screenshots | Genesys Multicloud CX (discontinued) Screenshots |