DCDial vs. JustCall

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DCDial
Score 9.4 out of 10
Small Businesses (1-50 employees)
DCDial is a cloud call center provider located in Atlanta, GA USA. As a full-featured call center platform, DCDial renders a spectrum of services. DCDial offers solutions for a number of industries including but not limited to e-commerce, financial, healthcare, real estate, travel, insurance industries. DCDial allows integration facilities into existing CRMs as well as its own Cloud API to run with existing system. The vendor states that DCDial offers affordable and flexible pricing plans…N/A
JustCall
Score 8.3 out of 10
Small Businesses (1-50 employees)
JustCall is an AI-driven customer communication platform enabling instant connections through Voice, SMS, and WhatsApp. It simplifies workflow automation and team coaching within a unified interface, integrating with 100+ CRMs and essential business tools. Boasting users among over 6,000 global companies, JustCall empowers customer-facing teams with real-time AI insights. Its features encompass inbound/outbound call management, SMS/MMS messaging, versatile sales dialers, SMS workflows, AI-driven…
$30
per month per user
Pricing
DCDialJustCall
Editions & Modules
No answers on this topic
Essentials
$19.00 (1 user minimum)
per month per user
Team
$29.00 (2 users minimum)
per month per user
Pro
$49.00 ( 2 users minimum)
per month per user
Team Plus
$49.00 (2 users minimum)
Talk to Sales! Talk to Sales!
Pro Plus
$89.00 (2 users minimum)
per month per user
Business
Let's Talk! (10 users minimum)
Talk to Sales! Talk to Sales!
Business Plus
Let's Talk! (10 users minimum)
per month per user
Offerings
Pricing Offerings
DCDialJustCall
Free Trial
YesYes
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details—Outbound & incoming calling costs depend upon from where to where calls are made. It costs less to receive calls on the web-app or mobile app than to receive it over cellular network.
More Pricing Information
Features
DCDialJustCall
Cloud PBX
Comparison of Cloud PBX features of Product A and Product B
DCDial
-
Ratings
JustCall
7.8
7 Ratings
5% below category average
Multi-level Interactive Voice Response (IVR)00 Ratings8.27 Ratings
Call reports00 Ratings7.27 Ratings
Directory of employee names00 Ratings8.15 Ratings
Call Management
Comparison of Call Management features of Product A and Product B
DCDial
-
Ratings
JustCall
7.8
7 Ratings
8% below category average
Answering rules00 Ratings7.97 Ratings
Call recording00 Ratings8.06 Ratings
Call park00 Ratings7.36 Ratings
Call screening00 Ratings7.56 Ratings
Message alerts00 Ratings8.26 Ratings
VoIP system collaboration
Comparison of VoIP system collaboration features of Product A and Product B
DCDial
-
Ratings
JustCall
7.5
6 Ratings
10% below category average
Audio conferencing00 Ratings7.56 Ratings
Mobile apps
Comparison of Mobile apps features of Product A and Product B
DCDial
-
Ratings
JustCall
7.1
4 Ratings
16% below category average
Mobile app for iOS00 Ratings6.73 Ratings
Mobile app for Android00 Ratings7.54 Ratings
Best Alternatives
DCDialJustCall
Small Businesses
8x8 Contact Center
8x8 Contact Center
Score 7.7 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Medium-sized Companies
Eleveo
Eleveo
Score 9.2 out of 10
CloudTalk
CloudTalk
Score 9.5 out of 10
Enterprises
Calabrio Teleopti WFM
Calabrio Teleopti WFM
Score 7.9 out of 10
Cisco Business Edition 7000 (discontinued)
Cisco Business Edition 7000 (discontinued)
Score 9.1 out of 10
All AlternativesView all alternativesView all alternatives
User Ratings
DCDialJustCall
Likelihood to Recommend
9.5
(3 ratings)
8.8
(7 ratings)
Support Rating
10.0
(1 ratings)
-
(0 ratings)
User Testimonials
DCDialJustCall
Likelihood to Recommend
DCDial
This software is very useful to all companies that want to increase their sales through customer service or call centers for their sales. It has worked very well for us, being able to solve minor failures, it is one of the best-priced software, compared to everything it offers.
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SaaS Labs
JustCall.Io is well suited as a backbone phone system with many capabilities for small to medium-sized businesses and their sales teams. With its rich feature set, dependable functionality, and developer and integration-friendly architecture, it could be a great solution. The platform is less well suited for those companies that have a well established telephony solution and are only looking to take advantage of one or two of its features, such as SMS for instance. There are probably other solutions that provide the same functionality at a lower price point.
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Pros
DCDial
  • Integrates seamlessly with our CRM products.
  • Call tracking capabilities.
  • A fully compliant call center suite.
Read full review
SaaS Labs
  • Users of this system do it through the cloud, SaaS, Web Pc, and mobile devices Android, iPhone, and iPad.
  • Allows sending alerts and notifications, by events, has connections (SIP and VoIP) and unified communications through SMS, voice messages, text-to-speech, conference calls, videoconferences, call forwarding, call disposition, automatic call distribution to other providers, call routing, telephone keypad entry, mass text messages, call recording, call text, bidirectional messaging, scheduled messaging, among others.
  • Create and analyze real-time reports, customer statistics, products, services, sales, and surveys.
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Cons
DCDial
  • I'd update their system design a bit to make it more visually appealing but it doesn't impact my productivity.
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SaaS Labs
  • Customer service/ease of contacting could be better for worldwide users (I believe they're sourced overseas)
  • Pricing seems to have increased, which affected the benefit we originally found in the service
  • Increased functionality, such as bulk SMS Messaging and power-dialer
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Support Rating
DCDial
I gave DCDial the 10/10 rating because our team loves DCDial ever since we had our initial demo with Haze and I personally got really impressed by DCDial's functionality.
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SaaS Labs
No answers on this topic
Alternatives Considered
DCDial
We have evaluated CallFire, CallHub, CloudTalk, and PhoneBurner, but unlike DCDial, none of them offer Click Campaigns that require us to press each phone number manually (non-automated dialing) to dial a specific person and ensure compliance at the same time. As the debt collection agency, we have to make sure we are fully compliant.
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SaaS Labs
It will be compared to the quality of the service and that it is accessible to medium or small companies. It is not a tool that requires greater complexities and its functionality is quite extensive. You will discover that the benefits are more than the problems that you may have.
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Return on Investment
DCDial
  • Call tracking capabilities.
  • Easy monitoring and reporting features.
  • Compliant call center suite.
Read full review
SaaS Labs
  • Positive impact as it has helped the business with a better communication.
  • I wish the latest messages would be on top!
Read full review
ScreenShots

DCDial Screenshots

Screenshot of Dashboard pageScreenshot of Compliance Suite

JustCall Screenshots

Screenshot of Agent AvailabilityScreenshot of SMS AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Sales Dialer AnalyticsScreenshot of Tone Analysis