TrustRadius: an HG Insights company

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    Overview
    ProductRatingMost Used ByProduct SummaryStarting Price

    DeepL

    Score8.8 out of 10
    N/ADeepL is a web-based translation tool supported by the company of the same name in Cologne. It is available via a free edition, and commercial editions that provide advanced features.

    $10.49

    per month per user

    PG Forsta HX Platform

    Score9.5 out of 10
    N/AThe PG Forsta HX platform, the technology and research solution formed from the Forsta solution based on the combined (through merger) technology of Dapresy, Confirmit, and FocusVision, and later by the acquisition of Press Ganey in 2022, is a customer experience management solution featuring both forms and text analysis to understand the Voice of the Customer.N/A
    Pricing
    DeepLPG Forsta HX Platform
    Editions & Modules
    Starter
    $10.49
    per month per user
    Advanced
    $34.49
    per month per user
    Ultimate
    $68.99
    per month per user
    Enterprise
    Custom
    No answers on this topic
    Offerings
    Pricing Offerings
    DeepLPG Forsta HX Platform
    Free Trial
    YesNo
    Free/Freemium Version
    YesNo
    Premium Consulting/Integration Services
    NoNo
    Entry-level Setup FeeNo setup feeNo setup fee
    Additional DetailsDiscount available for annual pricing.—
    More Pricing Information
    Best Alternatives
    DeepLPG Forsta HX Platform
    Small Businesses
    No answers on this topic
    MindTouch
    Score7 out of 10
    Medium-sized Companies
    No answers on this topic
    Sogolytics
    Score9 out of 10
    Enterprises
    No answers on this topic
    Medallia
    Score8.9 out of 10
    All AlternativesView all alternativesView all alternatives
    User Ratings
    DeepLPG Forsta HX Platform
    Likelihood to Recommend
    9.3
    (2 ratings)
    9.0
    (25 ratings)
    Likelihood to Renew
    -
    (0 ratings)
    9.0
    (19 ratings)
    Usability
    -
    (0 ratings)
    7.1
    (5 ratings)
    Support Rating
    -
    (0 ratings)
    8.0
    (3 ratings)
    Implementation Rating
    -
    (0 ratings)
    9.0
    (2 ratings)
    User Testimonials
    DeepLPG Forsta HX Platform
    Likelihood to Recommend
    DeepL
    The integration is very easy implemented with email client or web browser, you can translate emails, web pages and quality of translation is on top. Regarding document translation it gives you only 3 formats of documents (.pdf, .pptx and .docx), in my experience this type of documents are sufficient, however it would be better to see other type of documents as well. Also, you have to convert your old document in Word or PowerPoint to latest version, otherwise program won't accept it.
    Incentivized
    Read full review
    Press Ganey
    They have done a good job at helping us maintain the integrity of the project while transitioning to a completely new platform. Our Voice of the Customer program happens to consist of multiple surveys within one "master" so I guess logistically it could be considered complex
    Incentivized
    Read full review
    Pros
    DeepL
    • language-to-language translation of written text
    • document translation
    • translation parts of text on the web with one click
    • instant translation of text on images
    • multiple choice in "idioms"
    Incentivized
    Read full review
    Press Ganey
    • Confirmit has a fairly shallow learning curve allowing someone with no experience to be able to create a simple survey with not much time invested in training.
    • Confirmit also has the flexibility to be used in very advanced ways. Whether modifying the display/page content's layout or modifying input types with jQuery, it is incredibly adaptable.
    • Confirmit (with v. 18) now collects data in a true SQL database which is far more robust and easy to administrate than some other methods of data storage.
    Incentivized
    Read full review
    Cons
    DeepL
    • Limits of the free version: 5MB and 5000 words. No problems with the paid version
    • Because it is the only software that translates documents while preserving the images and design of the original, it sometimes makes errors in output with aesthetically complex layouts
    Incentivized
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    Press Ganey
    • Ensure correct data collection. This is Confirmit's main goal, and which sometimes fails to succeed.
    • Integrated data back-up service. It would be great if we could look at the data from a couple days previous.
    • Interactive layout creator. Current layout creator is really "squared" as we say, it needs more flexibility with all the incoming technologies such as HTML5 and CSS3.
    Read full review
    Likelihood to Renew
    DeepL
    No answers on this topic
    Press Ganey
    From my point of view Confirmit has been a key tool in our organization. Without it we can't deliver what we do at this moment. Confirmit has proved that is a reliable, stable and easy to use tool. The few issues we found (as far as I know) were sent to Confirmit support team and fix them. Patching the product has been done faster and without large downtime of the product
    Read full review
    Usability
    DeepL
    No answers on this topic
    Press Ganey
    Confirmit is a very technical tool, it takes time for someone to get used to the interface, even when it could definitely be more intuitive or user friendly, this is part of Confirmit's strenghts that makes it one of the most robust data collection technologies out there.
    Read full review
    Support Rating
    DeepL
    No answers on this topic
    Press Ganey
    The support team is responsive and I can tell that they are actually trying to help get to the heart of the issues before making us try every possible solution available. They ask the right questions and test things before coming back to us with proposals. I like the support team at Confirmit.
    Incentivized
    Read full review
    Implementation Rating
    DeepL
    No answers on this topic
    Press Ganey
    Should let the professionals handle implementation, don't have only the operations team at your company do it.
    Incentivized
    Read full review
    Alternatives Considered
    DeepL
    DeepL thanks to AI produces results identical to Google Translate or in many cases much better and closer to reality.This helps a lot, especially when translating and reading long documents (instead of testing our patience to understand the translated meaning of technical documents).In addition, features such as translating text to images via ocr is amazing and very fast in both input (keyboard shortcut) and output.
    Incentivized
    Read full review
    Press Ganey
    Forsta has a strong product functionality and performance. Integration capabilities are fantastic and it has strong customer focus. Pre-existing relationships also helped in cracking this deal. People at Forsta are helpful and customer centric. Although cost is not highly competitive but it comes close to value for money. Competitors have quite a few functionalities but there are additional charges levied for them.
    Incentivized
    Read full review
    Return on Investment
    DeepL
    • I am one step ahead of Italian competitors by training abroad
    • I started parallel businesses to my business by comparing myself to foreign realities
    • I easily communicate with the support of the foreign software I use for work and with entrepreneurs all over the world, before I would have avoided so as not to lose temp
    Incentivized
    Read full review
    Press Ganey
    • I love Confirmit, the only negative is that my experience using any other program is always terrible in comparison.
    • I had Confirmit rep come into the office and was disapointed that they didn't have much informaton on how to use it as a researcher in marking research, perhaps employing more internal marketing researchers would help that.
    Incentivized
    Read full review
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