Delibr vs. iRise (discontinued) vs. UserVoice

Delibr is great for tracking customer feedback and sharing specific sections of a document with stakeholders. It has useful formatting tools and decision tracking that can be embedded right into the document so you can revisit when/why something was decided. Collaboration tools are easy to use and intuitive. I've found it helpful for requirements, planning, feedback sessions, and support/technical documentation for internal users.

Incentivized

I can keep up with our UX/UI designer using iRise, and he's on a Mac and loves the Sketch, inVision software. I often trump him, by having all the direct customer feedback in place. This also works well with Pragmatic Marketing's approach to software. Requirements can be coded in line with Pragmatic's Strategy to Tactical framework. Love this software!

Incentivized

UserVoice can be an affordable and powerful tool to start engaging customers and employees. It can help manage the entire feedback loop process. But your product management and development teams still need to do their jobs. Remember to have a response SLA in place and ownership for prioritizing and responding to the feedback.

• Great, easy to use templates.
• Quick formatting features.
• Decision making tools.

Incentivized

• Recently my client has to have hovers as an enhancement to the current app. I used irise to show them how it would look in the future and they didn't like it. Finally because of the irise wireframe they decided not to have the hover - which was good before it was too late.
• Client wanted a new interface to import Excel docs into the interface. I used irise to prototype the whole functionality.
• Irise has helped reduce discussion times a lot.

Incentivized

• User interface is very simple. Learning the product and teaching the team how to use the product took hardly any time at all.
• Gives visibility into what others are logging. We are able to append 'votes' to certain ideas, rather than having to create an existing idea from scratch.
• Reporting. Tags allow to easily filter through ideas for roadmap planning.

Incentivized

• I'd like to see a folder or tagging option for better organization across teams.

Incentivized

• When working on a complex page that has multiple sections with multiple views of each sections, it gets difficult to navigate to the section you want. It would be easier if there was a search functionality for searching the sections or components within the page.
• Drag and drop controls to have more properties. e.g. for a button. It would be easier if the properties included BorderStyle, BorderWidth, Color, BackColor etc. Currently, these options are not available on the properties and we have to use the formatting tool bar.

Incentivized

• Doesn't always catch obvious spam/we have to do a fair amount of blacklisting
• Doesn't have multiple language options
• No online/email tech support available. You have to call if you have an issue.

Incentivized

This platform solves the problem that enterprise software sales teams encounter, and iRise cuts to the chase. Sales people often say "do your magic thing with the prototype" and the customer gives immediate feedback, we change it on the fly

Incentivized

I just really liked UserVoice.

The day-to-day usability is good. More technical settings require a bit more effort.

I have found the Delibr team to be responsive, friendly, and helpful.

Incentivized

Always very responsible and helpful when an issue happened. They eat their own cooking when it comes to using their products.

Have clear goals and owners established before you start using any tool like this. Very important to get accounts and rights setup so that there's no lag time in customer response once things go live. Make sure IT is involved if you plan to use the Single-Sign On (SSO) or any of the access control tools.

Delibr is more user-friendly and has more flexibility than Confluence.

Incentivized

We have used iRise instead of tools like Word, Excel, Visio, and other diagram tools found online. iRise is good because I think it captures the good parts of all these packages into one. I am able to easily create diagrams and mockups in one software package instead of cobbling together a bunch of other solutions.

Incentivized

I like the ease of integration into web and mobile apps for UserVoice. It's also a comprehensive bug reporting, user feedback, and knowledge base tool.

Incentivized

• Using Delibr has increased our consistency with the way we store and share information.

Incentivized

• iRise allowed us to generate a very high fidelity mockup based on extensive business requirements gathered from stakeholders.
• This excellent mockup resulted in us being awarded a very large multi-year contract from a major corporation.

Incentivized

• Transparency: Now we can handle better communication of requests with customers and internal stakeholders.
• We can track better how many ideas are accepted and released vs rejected ones.

Incentivized