What users are saying about
11 Ratings
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Score 6.7 out of 100
3 Ratings
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Score 7 out of 100

Likelihood to Recommend

DELMIAWORKS

EnterpriseIQ is very well suited to a company in the plastics industry as the core software would not need to be modified.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

MasterControl is very flexible in all modules. A manufacturing department and a nursing unit can both use the same modules with all their needs met. System configuration can be accomplished at a broad and or granular level. Each document, incident, user etc can have a customized configuration for its unique workflow. The application is web-based and available on a variety of platforms. Security allows staff to access what they need from the workplace, remotely from a client site to home. While I work in healthcare, I can talk to other MasterControl clients in the oil industry or Pharma and we still can provide suggestions to each other about new or unique uses for MasterControl. I
Joanne Foster | TrustRadius Reviewer

Feature Rating Comparison

Payroll Management

DELMIAWORKS
10.0
MasterControl Quality Excellence
Pay calculation
DELMIAWORKS
10.0
MasterControl Quality Excellence
Benefit plan administration
DELMIAWORKS
10.0
MasterControl Quality Excellence
Direct deposit files
DELMIAWORKS
10.0
MasterControl Quality Excellence
Salary revision and increment management
DELMIAWORKS
10.0
MasterControl Quality Excellence
Reimbursement management
DELMIAWORKS
10.0
MasterControl Quality Excellence

Customization

DELMIAWORKS
7.0
MasterControl Quality Excellence
API for custom integration
DELMIAWORKS
7.0
MasterControl Quality Excellence

Security

DELMIAWORKS
8.3
MasterControl Quality Excellence
Single sign-on capability
DELMIAWORKS
8.4
MasterControl Quality Excellence
Role-based user permissions
DELMIAWORKS
8.2
MasterControl Quality Excellence

Reporting & Analytics

DELMIAWORKS
7.4
MasterControl Quality Excellence
Dashboards
DELMIAWORKS
7.5
MasterControl Quality Excellence
Standard reports
DELMIAWORKS
6.5
MasterControl Quality Excellence
Custom reports
DELMIAWORKS
8.2
MasterControl Quality Excellence

General Ledger and Configurable Accounting

DELMIAWORKS
8.1
MasterControl Quality Excellence
Accounts payable
DELMIAWORKS
8.2
MasterControl Quality Excellence
Accounts receivable
DELMIAWORKS
8.2
MasterControl Quality Excellence

Inventory Management

DELMIAWORKS
8.9
MasterControl Quality Excellence
Inventory tracking
DELMIAWORKS
10.0
MasterControl Quality Excellence
Automatic reordering
DELMIAWORKS
8.7
MasterControl Quality Excellence
Location management
DELMIAWORKS
9.0
MasterControl Quality Excellence
Manufacturing module
DELMIAWORKS
8.0
MasterControl Quality Excellence

Order Management

DELMIAWORKS
7.9
MasterControl Quality Excellence
Pricing
DELMIAWORKS
8.0
MasterControl Quality Excellence
Order entry
DELMIAWORKS
8.4
MasterControl Quality Excellence
Credit card processing
DELMIAWORKS
8.0
MasterControl Quality Excellence
Cost of goods sold
DELMIAWORKS
7.2
MasterControl Quality Excellence

Pros

DELMIAWORKS

  • IQMS does a good job of responding to customer issues. Their tech staff helps with any problems until they are solved sometimes expediting issues up to testing to get the issue resolved.
  • IQMS has competent trainers that do on sight training. They have helped in this area a couple of times with implementation of different modules.
  • IQMS is very user friendly from the production floor all the way to the top of your organization.
Marie Wheaton | TrustRadius Reviewer

MasterControl Quality Excellence

  • MasterControl removes the needs for book shelves of binders through out multiple sites. Keeping all the binders up to date is a manual process and takes time, space and lots of duplication of paper. There is an electronic copy available to those who need it from any device in house. The most recent version is always available.
  • MasterControl has security in place so those with a need to know have access to their documents, while blocking other departments from even seeing the content of others. All actions are recorded in an audit trail for users and documents.
  • Document, Training and Quality modules all link together. A deviation will link to the document deviated against, which can create an action to edit the document or retrain selected staff on the documents contents.
Joanne Foster | TrustRadius Reviewer

Cons

DELMIAWORKS

  • Accounting reports: accrued receipts reporting makes it difficult to reconcile.
  • Fixed assets: depreciation posts to the general ledger at the asset level, generating inordinately large numbers of relatively meaningless transactions.
  • Process cost: PIT display lacks many useful fields, including vendor name and number.
  • Financial reports carry beyond two decimal places.
  • Report structures are not sensibly arranged, and many reports imbed data within text fields, making manipulation and reporting more time-consuming.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

  • Their new report writer is not user friendly yet. MasterControl has listened to its clients and have been making small changes to assist reporting. There is still room for improvement though.
  • Rapid company growth means many new staff. Some tech support staff know less than the customers they are supporting.
Joanne Foster | TrustRadius Reviewer

Likelihood to Renew

DELMIAWORKS

DELMIAWORKS 8.0
Based on 1 answer
Given how invested we are it would be hard not to renew as don't want to go through another implementation.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

No score
No answers yet
No answers on this topic

Usability

DELMIAWORKS

DELMIAWORKS 7.0
Based on 1 answer
Overall much easier to use than our previous system.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

No score
No answers yet
No answers on this topic

Support Rating

DELMIAWORKS

DELMIAWORKS 2.0
Based on 1 answer
Very poor, try to call company support as a last resort as I know how much time it will take out of my day without getting a solution. It seems like the help desk does not have appropriate experience using the software. It would be nice of there was a separate support line to call for more experienced users of the software so we don't get someone just reading from the help file.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

MasterControl Quality Excellence 8.0
Based on 1 answer
The Technical Support team has grown exponentially over the last couple years. Some front line support staff are new to the system and so know less than the clients do. Back line staff are more seasoned and provide immediate assistance to the front line staff. They have an extensive knowledge bank to assist them as well as client access to most KB articles. Annual user group conference gives us chance to meet the support staff an also to resolve any outstanding issues. Any critical vendor notices are emailed immediately when found and a patch offered at the same time. These are rare, but quickly resolved.
Joanne Foster | TrustRadius Reviewer

Implementation Rating

DELMIAWORKS

DELMIAWORKS 7.0
Based on 1 answer
It is nice that an IQMS employee helps you with the implementation, however they were more of a technical resource than a project management resource. I wish they could provide a more off the shelf timeline given their experience in implementing the system.
Anonymous | TrustRadius Reviewer

MasterControl Quality Excellence

No score
No answers yet
No answers on this topic

Alternatives Considered

DELMIAWORKS

Workday is wonderful from an HR perspective and has way more functionality than IQMS. Workday is also much more intuitive to use and is more customizable to suit your needs. It has much more reporting functionality. I did not select IQMS, it was already in place when I started with the company.
Amanda Koehn, SHRM-SCP | TrustRadius Reviewer

MasterControl Quality Excellence

SharePoint and DocSTAR were reviewed as well as 6 others. None of them provided that flexibility that MasterControl did. MasterControl had all the whistles and bells other systems did, but it offered for customizations to let us include clinical ancillary services, nursing units, outpatient clinics, product manufacturing etc. All its modules are linked together so processes are streamlined and automated. The cost is more than several other systems, but it makes up for it in its customer service and flexibility. MasterControl does value its customers and does take client suggestions to new enhancements routinely. Clients routinely get together on virtual meetings to assist each other and provide suggestions to MasterControl.
Joanne Foster | TrustRadius Reviewer

Return on Investment

DELMIAWORKS

  • Our implementation of warehouse management was probably the best investment our company has made recently. The control gained over our inventory is a tremendous asset and allows to see in an instant whether or not we can meet our customers' demands.
Bev Rosebrough | TrustRadius Reviewer

MasterControl Quality Excellence

  • Decreased costs related to copying documents, folders to track training, employee time replacing documents in all binders and the time to find the binders.
  • Access to current documentation is no longer limited to finding binders and having to share them.
  • Quality processes are looped in with the documentation and training to complete the circle of change required when a complaint or deviation exists.
  • Licensing can be costly as users must hold a license plus a annual maintenance fee.
Joanne Foster | TrustRadius Reviewer

Pricing Details

DELMIAWORKS

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Yes
Entry-level set up fee?
No

MasterControl Quality Excellence

General

Free Trial
Free/Freemium Version
Premium Consulting/Integration Services
Entry-level set up fee?
No

Rating Summary

Likelihood to Recommend

DELMIAWORKS
4.2
MasterControl Quality Excellence
9.0

Likelihood to Renew

DELMIAWORKS
8.0
MasterControl Quality Excellence

Usability

DELMIAWORKS
7.0
MasterControl Quality Excellence

Support Rating

DELMIAWORKS
2.0
MasterControl Quality Excellence
8.0

Implementation Rating

DELMIAWORKS
7.0
MasterControl Quality Excellence

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