Deltek Project Information Management vs. IT Glue

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Deltek Project Information Management
Score 7.3 out of 10
N/A
Empower teams to be more efficient so they can spend more time on billable work. Specifically designed for the AEC industry, Deltek Project Information Management (PIM) is presented by the vendor as the one source of truth for corporate and project information, to provide easy access to the latest versions of emails, documents and drawings.N/A
IT Glue
Score 8.2 out of 10
N/A
IT Glue, a Kaseya company since the December 2018 acquisition, is an information management platform that allows for efficient storage and retrieval of all the documentation an organization needs to help their MSP run better. By integrating PSA and RMM data, the vendor says they can help increase efficiency, and reduce onboarding times.
$29
per month per user (5 user minimum)
Pricing
Deltek Project Information ManagementIT Glue
Editions & Modules
No answers on this topic
Basic
$29.00
per month per user (5 user minimum)
Select
$34.00
per month per user (5 user minimum)
Enterprise
$39.00
per month per user
Offerings
Pricing Offerings
Deltek Project Information ManagementIT Glue
Free Trial
NoNo
Free/Freemium Version
NoNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup fee$545 one-time fee
Additional Details
More Pricing Information
Community Pulse
Deltek Project Information ManagementIT Glue
Top Pros
Top Cons
Features
Deltek Project Information ManagementIT Glue
Construction Project & Field Management
Comparison of Construction Project & Field Management features of Product A and Product B
Deltek Project Information Management
8.3
1 Ratings
9% above category average
IT Glue
-
Ratings
Plan distribution & viewing8.01 Ratings00 Ratings
Photo documentation8.01 Ratings00 Ratings
Document sharing9.01 Ratings00 Ratings
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User Ratings
Deltek Project Information ManagementIT Glue
Likelihood to Recommend
1.0
(1 ratings)
6.8
(25 ratings)
Usability
-
(0 ratings)
9.0
(7 ratings)
Performance
-
(0 ratings)
8.9
(12 ratings)
Support Rating
-
(0 ratings)
8.1
(13 ratings)
Ease of integration
-
(0 ratings)
7.5
(6 ratings)
User Testimonials
Deltek Project Information ManagementIT Glue
Likelihood to Recommend
Deltek, Inc.
We liked the automation associated with filing e-mails. The ability to search within the body of documents within the platform was also a great feature and very powerful. Unfortunately, the program often hung up and didn't work and we were not aware that it was not functioning until several days went by. As far as the document management piece of the program, our staff found it very clumsy and burdensome. That resulted in them not using the system the way it was intended.
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Kaseya
It is best suited for an MSP but it is also best not suited for an MSP. It is well suited for folks with a minimal knowledge of a client and are attempting to learn what they can. Perhaps just bumbling about and can find the same thing consistently. At my particular work, we pay somebody full time to manage the system. I feel this is unnecessary.
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Pros
Deltek, Inc.
  • It was great for e-mail management
  • It was useful for the transfer of large documents
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Kaseya
  • The UI has been set up perfectly, there is a sub-menu for every possible bit of information you wish to store.
  • There are a number of excellent features such as the autohiding passwords and quick searching from anywhere on the page.
  • The recent addition of the IT Glue is also an excellent feature, it features online self-guided courses to become a certified IT Glue user.
  • You can create and group custom documents together.
  • IT Glue can be integrated with a number of platforms such as Autotask.
  • IT Glue also integrates well with N-Central to automatically populate the configurations tab with all the relevant Workstation, Printer, and Server information making client on-boarding a breeze.
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Cons
Deltek, Inc.
  • It is not user friendly
  • Cloud version is very unstable
  • It is very expensive
  • It does not integrate with Deltek Vision the way we were told it would
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Kaseya
  • Like many other MSPs we had the majority of our SOPs and KBs in Word docs. The best case scenario would be to simply drop those files directly into ITG without having to import them into the ITG documentation format. The import function is so broken as to not be an option because it completely ruins formatting and tends to drop images. Thus we have to manually copy/paste text and individually upload each image.
  • They marketed the product as having true branding but that is stretching the truth. SSL is not an option so client-facing documents will give security errors in browsers. ITG does not appear to be concerned about this even though security is a major concern for all MSPs.
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Usability
Deltek, Inc.
No answers on this topic
Kaseya
Easy to train and use. Everything is in the same place. Multi factor authentication and access from anywhere make secure and convenient. Can do my job with out it. It also has a free read and paid write option for the client. We up sell this option making it a money maker as well.
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Performance
Deltek, Inc.
No answers on this topic
Kaseya
Other than a few access outages, ITGlue is always up and available to us. Their ability to export Playbook, that contain our customers data, and securely send those over to them is amazing and are produced pretty fast. We have IT Glue linked with several other services and software and we have not found that it slows anything down.
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Support Rating
Deltek, Inc.
No answers on this topic
Kaseya
No problems with support when needed it. Their answers on how to handle DR/BC situations when ITG is down are not stellar. They don't seem to get the business risks of their suggestions to just give the xls backup to engineers (aka give all passwords of ALL clients to engineers in an unencrypted flat-file where it is easy to copy, print, etc.)
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Alternatives Considered
Deltek, Inc.
When we purchased Deltek PIM we were told that it integrated well with Deltek Vision; however; once we implemented the program we found out that it was only a one-way flow of information. Also Deltek kept turning off various functionality within the program that would have allowed for better integration between the programs
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Kaseya
We chose IT Glue particularly because it's tailored to IT documentation. As a managed IT service provider, it's perfectly in line with what we were looking for. The flexibility and tagging in particular were the kind of features we were looking for. Confluence is very good, and can be used for a number of things, not just IT documentation, but IT Glue shines for that.
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Return on Investment
Deltek, Inc.
  • Cost prohibitive to small firms
  • No flexibility for payment terms
  • We were tied to a 3 year term on a program that we hated
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Kaseya
  • We regret the purchase and have received little, if any, ROI.
  • [In my expereience], the main feature we hoped to get ROI from (MyGlue) was so terrible we were embarrassed to roll it out to our clients.
  • Because [I feel] it is slow and clunky, staff find quicker ways to access needed data so this is not used as much as we would have liked.
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ScreenShots

Deltek Project Information Management Screenshots

Screenshot of Find drawings, correspondence and submittals from one location in a matter of seconds through Deltek PIM’s capability of applying automatic, smart logic to indexing when saving a file.Screenshot of Eliminate hours wasted every day managing and organizing project emails through smart email publishingScreenshot of Apply version control so everyone is working from the latest files, ensuring accuracy on every projectScreenshot of Equip teams to access and capture project site data from mobile devices, reducing office administrative tasksScreenshot of Monitor status of defect items with an insightful dashboard to keep projects and teams on track

IT Glue Screenshots

Screenshot of PasswordsScreenshot of WorkflowsScreenshot of Workflows - choose triggerScreenshot of ApplicationsScreenshot of NetworksScreenshot of Activity logs