Demandforce vs. Kareo Practice Management

We use Demandforce to reach out to 'old' customers. If they have not had an invoice generated in X number of days/weeks/months/years, we can create a custom campaign via email/text to reach out to them and attempt to re-engage with those customers to generate new 'existing business' or entirely new leads for our Sales team to run.

Incentivized

I can't imagine who it is appropriate for- unless you could care less if you get prescription refill requests from pharmacies, send portal messages to patients but they have no clue they have a new message to read. It's not ideal for large or small practices. Allow them to overbook your schedule with "new patients" that are on insurance plans you don't even accept for a 15 minute time interval...So if this the flow of your practice- this is the EHR for you. Otherwise, steer clear.

• Aesthetics has been updated in last few months for organization and is easier to see: colors, grid lines on front page, and font style.
• Allowing our office to include specific items in reminder appointment emails allows personalization to make confirming appointments easier.
• Allowing patients to write reviews allows us to know what the office is doing well and what we can improve on.

Incentivized

• The integration with the clearing house is excellent.
• Setting up a practice is straightforward and fast..within 24 hours.
• Reports can be exported to Excel which is particularly helpful for forecasting trends.
• Customization of billing codes makes Kareo functional for any type practice.

Incentivized

• Flexibility in Design!
• Overall Look & Feel of Templates (look at what Squarespace is doing, it is possible!)
• Usability (it's a bit clunky)

Incentivized

• It does not auto balance accounts which would be helpful for us when patient's have a credit on one line but then a balance on another line.
• The reports could be broken down a little more detailed

We are constantly being contacted by comparable organizations. If Mindbody Online integrated a feature like Demandforce, we'd move over there to keep everything in one platform.

Incentivized

I do not have any alternative products to compare this service too. It was in place when I came aboard this company and I have no say in its continuation or replacement. As from what I can gather, there are many alternatives to this platform, but Demandforce is the only one I am aware of that runs in your system tray and is passively ran in conjunction with your accounting database.

Incentivized

Kareo is plain and simple. NextGen always says you get what you pay for, however, NextGen is expensive for anyone and Kareo does the same thing for a fraction of the cost. Kareo gives our time management back to the office personnel. Everything is user-friendly, which NextGen could be if it didn't have so many steps to complete on task.

Incentivized

• It's taken a lot of the reporting and guesswork out of the equation. That has saved us a lot of money.

Incentivized

• Kareo has enabled our billing company to increase revenue for our clients by 10-12%.
• The efficiency of entering data has allowed our company to reduce staff.
• Being able to customize permissions for the staff increases accountability of the employees.

Incentivized