Dentrix vs. EagleSoft vs. Fuse LXP

Dentrix G7 is better suited for small private dental offices that are not doing federal FQHC data reporting every year. G7 doesn't allow for the full capturing of all FQHC data that is needed as the enterprise edition does. Dentrix G7 also is not suited well for mutliple site dental offices as that is not technically supported. There is a work around requiring a Windows terminal server to setup Dentrix as a server application. Any businesses that have multiple dental offices are better suited for the Dentrix Enterprise edition which does allow for this and hosted Dentrix.

Incentivized

Eaglesoft is well-suited for a general dental practice. It
allows all patient records to be housed under a single program, with buttons to access various components of the patient's chart. Radiographic
images are taken and imported into the software, so there is no need to use
additional software for patient images. I can't say whether this software would be well-suited for a specialty office.

Incentivized

I would say it is very good but not perfect. There are some slight improvements that can be made for ease of use but overall it is a good product that helps our business run better. Being able to find the support we need is fantastic. It is great to have a rep we can reach out to easily.

Incentivized

• Easy to look up, edit, delete, break and make appointments. This is great when you're on the phone with someone and are able to quickly locate them in the system and see what appointments they have.
• Easily make changes to providers information, colors or schedules. This is nice because we tend to have fill in hygienists and we can change their colors so it will not indicate the same colors as are our normal staff.
• Easily print reports and deposits from the office manager. This helps us keep track of new patients, aging reports, unscheduled appointments, unscheduled treatment, continuing care appointments and so much more.

Incentivized

• Customizable KPI Reporting
• Progress Note

Incentivized

• Face to face.
• Trusted source.
• Ease of use.
• Clarity

Incentivized

• Outdated--it's not cloud based.
• Does not pull reports we need for patients like demographics in flow charts.
• Is not an open API.

Incentivized

• The integrated email client has very limited Outlook compatibility, which means any Email Encryption Add-on will not load. Make sure you have a fully compatible Outlook if this is the case.
• Patterson support has a long hold time, and doesn't deliver the best support around
• The database must be stopped when you do your backup, which can be inconvenient and disallows hourly backup plans
• If you are on a Domain, then each PC needs to be set up multiple times, depending on how many users will be using that PC. This can add to the setup

Incentivized

• Log in speed.
• Number of users.
• Hours of support.
• Ease of use.

Incentivized

We have used Dentrix support and they seem to be helpful. We are able to schedule meetings as needed within a short time frame, and are usually able to resolve any issues we may have within 1 or 2 calls. There doesn't seem to be as strong of a user community around Dentrix as there is with Epic.

Incentivized

I have previously used Eaglesoft and Easy Dental. I have found Dentrix to be very comparable to Eaglesoft, and myself and my team feel that it is relatively essay to use and seems to have a low learning curve for new members added to the team, at least in my experience.

Incentivized

EagleSoft has more functions and is more user friendly than other dental software. The helpline either online or over the phone is always helpful.

Incentivized

Fuse is more built for our business by someone in the business. It has helped us work through our process faster and more efficiently. We need this especially when we are busy. With little downtime and help when there are issues Fuse has been a great source of help for our business.

Incentivized

• Allows you to change the date to any date - Negative
• Simple Document center
• Sometimes it runs slow
• Support
• return on investment
• integration was easy
• positive impact

Incentivized

• Eaglesoft has allowed the practices to track patient billing and insurances
• Eaglesoft allows for bills to be mailed out to the patient
• Electronic prescription writing saves time
• Patient scheduling is easy to accomplish through the software

Incentivized

• Ease of talking points.
• Quick to decide.
• Clarity of the process.
• Ability to feel comfortable and trust.

Incentivized