DeskRoll Remote Desktop vs. Helpjuice

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskRoll Remote Desktop
Score 8.0 out of 10
N/A
DeskRoll was built to be easy to use by end-users and IT teams alike. It's browser-based, so users being helped do not need to install any applications on their local device; DeskRoll Remote Desktop Sharing requires only a small app on the remote (controlling) computer. DeskRoll guides users through setup and connection processes for 3 basic scenarios: providing remote assistance to a customer, configuring unattended remote access to a remote computer, or configuring unattended remote…
$8.25
per user/per month
Helpjuice
Score 8.2 out of 10
Enterprise companies (1,001+ employees)
Helpjuice is a web app that companies can use to keep their help pages up-to-date. Instead of answering the same question repeatedly, companies can use Helpjuice to keep track of content. This app includes analytics that enable businesses to see the content their users are searching for the most as well as content that needs improvement. The vendor says that companies that manage a support page full of FAQs and user guides can benefit from using Helpjuice. This app can be integrated…N/A
Pricing
DeskRoll Remote DesktopHelpjuice
Editions & Modules
DeskRoll Lite
$8.25
per user/per month
DeskRoll Pro 1 Month
$29.95
per seat
DeskRoll Starter
$39
per user/per year
DeskRoll Lite
$99
per user/per year
DeskRoll Pro 1 Year
$299.40
per seat
No answers on this topic
Offerings
Pricing Offerings
DeskRoll Remote DesktopHelpjuice
Free Trial
YesYes
Free/Freemium Version
YesNo
Premium Consulting/Integration Services
NoYes
Entry-level Setup Fee$3.25 per seat/per monthNo setup fee
Additional DetailsWith each license a user can configure unlimited remote computers to access from any location. Also, users can make unlimited parallel remote connections - each will open in a new browser tab. Users can pause and resume remote sessions.Every Plan Comes With A 100% Money-Back Guarantee, No Questions Asked.
More Pricing Information
Community Pulse
DeskRoll Remote DesktopHelpjuice
Top Pros
Top Cons
Features
DeskRoll Remote DesktopHelpjuice
Remote Administration
Comparison of Remote Administration features of Product A and Product B
DeskRoll Remote Desktop
8.2
2 Ratings
0% below category average
Helpjuice
-
Ratings
Screen sharing8.02 Ratings00 Ratings
File transfer8.02 Ratings00 Ratings
Instant message7.01 Ratings00 Ratings
Over-the-Internet remote session10.02 Ratings00 Ratings
Initiate remote control from mobile8.01 Ratings00 Ratings
Multi-platform remote control8.01 Ratings00 Ratings
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
Helpjuice
6.5
2 Ratings
19% below category average
Organize and prioritize service tickets00 Ratings6.01 Ratings
Expert directory00 Ratings7.02 Ratings
Subscription-based notifications00 Ratings7.01 Ratings
ITSM collaboration and documentation00 Ratings6.02 Ratings
Ticket creation and submission00 Ratings5.01 Ratings
Ticket response00 Ratings8.01 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
Helpjuice
8.0
3 Ratings
4% above category average
External knowledge base00 Ratings8.02 Ratings
Internal knowledge base00 Ratings8.03 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
DeskRoll Remote Desktop
-
Ratings
Helpjuice
7.6
2 Ratings
0% below category average
Customer portal00 Ratings8.02 Ratings
IVR00 Ratings6.01 Ratings
Social integration00 Ratings8.01 Ratings
Email support00 Ratings8.01 Ratings
Help Desk CRM integration00 Ratings8.01 Ratings
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User Ratings
DeskRoll Remote DesktopHelpjuice
Likelihood to Recommend
7.0
(2 ratings)
8.5
(3 ratings)
User Testimonials
DeskRoll Remote DesktopHelpjuice
Likelihood to Recommend
Tomsk Inc.
During the pandemic, our company worked remotely. Various staff in our company had technical difficulties or needed assistance installing software in order to work. DeskRoll Remote Desktop helped us to make this process seamless. Rather than deal with the aggravation of trying to walk someone through something over the phone, we were able to get things established in a simple, easy way.
Read full review
Helpjuice
With the ability to set docs public and private, we've merged two repositories and solely work from Helpjuice. Not only is this easier, it also helps ensure the messaging is consistent internally and externally.
Read full review
Pros
Tomsk Inc.
  • Ability to remote in at any time
  • Can support unlimited clients with hardware and software issues
  • Multiple remote client logins
  • Cost!
Read full review
Helpjuice
  • Provides exact information
  • Practical Knowlege
  • Useful information
Read full review
Cons
Tomsk Inc.
  • It could be more cost-effective.
  • It could include better "help" or "how-to" sections for people who are not as tech savvy.
Read full review
Helpjuice
  • It's pretty easy to use as is. The area when forms are uploaded can be improved, seems like it can be done with less effort.
Read full review
Alternatives Considered
Tomsk Inc.
Cost, ease of use, file transfer and chat capabilities.
Read full review
Helpjuice
Helpjuice all the way. Navigating is much easier and seems to index content much better IMO.
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Return on Investment
Tomsk Inc.
  • It saved time, which always saves money!
  • It allowed us to save money on additional software licensing - we now use Quickbooks through the use of DeskRoll Remote Desktop.
  • DeskRoll Remote Desktop allowed us to transition to work-from-home easily, which saved us valuable time during the pandemic.
Read full review
Helpjuice
  • Converting clients
  • Tickets management
  • Client management
Read full review
ScreenShots

DeskRoll Remote Desktop Screenshots

Screenshot of DeskRoll remote connection view - Windows remote desktop.Screenshot of DeskRoll wizard that quickly guides you through basic remote access scenarios.

Helpjuice Screenshots

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