DeskTime vs. SherpaDesk

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
DeskTime
Score 9.7 out of 10
N/A
DeskTime is an automatic time tracking software that tracks and analyzes employee productivity, and is a project from DeskTime.com of the Draugiem Group of companies and tech startups in Latvia.
$7
per month per user
SherpaDesk
Score 8.4 out of 10
Mid-Size Companies (51-1,000 employees)
SherpaDesk is a help desk / ticketing platform with time tracking, invoice generation, and business intelligence capabilities.
$0
per agent
Pricing
DeskTimeSherpaDesk
Editions & Modules
Pro
$7
per month per user
Premium
$10
per month per user
Enterprise
$20
per month per user
1st Tech Free
$0
per agent
Adventure Package
$39
per agent
Offerings
Pricing Offerings
DeskTimeSherpaDesk
Free Trial
YesYes
Free/Freemium Version
YesYes
Premium Consulting/Integration Services
NoYes
Entry-level Setup FeeNo setup feeNo setup fee
Additional Details1 month free for annual pricing.—
More Pricing Information
Features
DeskTimeSherpaDesk
Incident and problem management
Comparison of Incident and problem management features of Product A and Product B
DeskTime
-
Ratings
SherpaDesk
8.5
3 Ratings
5% above category average
Organize and prioritize service tickets00 Ratings9.12 Ratings
Subscription-based notifications00 Ratings9.11 Ratings
ITSM collaboration and documentation00 Ratings6.82 Ratings
Ticket creation and submission00 Ratings8.93 Ratings
Ticket response00 Ratings8.93 Ratings
Self Help Community
Comparison of Self Help Community features of Product A and Product B
DeskTime
-
Ratings
SherpaDesk
7.3
1 Ratings
8% below category average
External knowledge base00 Ratings5.51 Ratings
Internal knowledge base00 Ratings9.11 Ratings
Multi-Channel Help
Comparison of Multi-Channel Help features of Product A and Product B
DeskTime
-
Ratings
SherpaDesk
9.1
2 Ratings
15% above category average
Customer portal00 Ratings9.12 Ratings
Email support00 Ratings9.12 Ratings
Help Desk CRM integration00 Ratings9.11 Ratings
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DeskTimeSherpaDesk
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TimeClock Plus
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Score 9.4 out of 10
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Enterprises
Zoho People
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Score 8.7 out of 10
Front
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Score 8.9 out of 10
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User Ratings
DeskTimeSherpaDesk
Likelihood to Recommend
9.5
(3 ratings)
8.0
(3 ratings)
User Testimonials
DeskTimeSherpaDesk
Likelihood to Recommend
DeskTime
When we made the decision to go cloud based and send our employees home to work remotely we needed something that would help us and them manage their time and keep everyone on track. Desktime makes the team more aware of how they are spending their time both individually and as a team. It allows them to see and track what makes them most productive and what times of the day they are most engaged. Keeps projects on track.
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SherpaDesk
[It's] well suited for cloud support applications as there's no installation or maintenance required.
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Pros
DeskTime
  • Personal time management
  • Customer Service
  • Easy to use UI
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SherpaDesk
  • Ticketing is very fast & easy
  • Tracking time is fast
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Cons
DeskTime
  • App resources usage - it's lagging sometimes
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SherpaDesk
  • Its ability to switch between tickets, assets, etc., is a little clunky. A static menu bar would be helpful.
  • The ability to see the latest update in the ticket view.
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Alternatives Considered
DeskTime
Desktime is the first time management software I have used.
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SherpaDesk
When looking for solutions for our business, I personally looked at Aautotask. I am not the decision maker so I don't know what my boss looked at in full. Autotask seems good. It looked like it got a bit complicated and may be for very large enterprise customers. Just lots of features that we don't need.
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Return on Investment
DeskTime
  • Increased awareness of own time management
  • Better understanding of ticket time predictions vs reality
  • Easier observation of team's out of office status
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SherpaDesk
  • As a single freelance consultant Sherpadesk has exceptional ROI because it's free but if my company had more support people I would definetly go with SherpaDesk again.
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ScreenShots

DeskTime Screenshots

Screenshot of Screenshot of

SherpaDesk Screenshots

Screenshot of Techs get instant access to what needs to be done and how they are performing against their teamScreenshot of Manage all open tickets and sort by priority on what needs to be completed firstScreenshot of Track and enter all billable and non-billable timeScreenshot of Review project progress and profitabilityScreenshot of Create flexible rate plans and compile invoices that can be sent out through QuickBooks or FreshBooks integrationsScreenshot of Update customer requests, add time and expenses remotely