Devolutions Hub vs. ISL Light

The only reason I rank my recommendation so low is that I'm leery of password managers in general. The fact I used the product and continue to use it says a lot about how well made the product is.

If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.

• Securely stores users' passwords
• Is a stable, reliable platform
• Customer support is responsive to feedback

• Allow remote control of Windows, Mac, Android and iOS
• Automatically record support / remote sessions
• Allow UAC easy control remotely
• Auto-recognize the OS of the client, to download the correct remote file for them to execute
• Very fast connection speed (initial connect, and on-going session speed)
• Allowing us to use our own website AND the islonline.net in case there are issues

• Overall, it works well as is

• I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
• Something in the design does not look so modern, I would like its interface to look more attractive.

We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.

Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.

We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.

Thycotic Secret Server (now rebranded to Delinea Secret Server) never worked well or on a reliable basis. The interface was confusing and not responsive. Fortunately, Devolutions Password Hub is the opposite of all of those things.

- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability

Incentivized

• Password managers in general can leave a company feeling "overly" secure.

• Saves time: able to help our customers right-away. No need to visit them physically
• Fastest aid in problem-solving: customer happy and more likely to return
• Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)