ISL Light
Updated October 16, 2025

ISL Light

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use it to offer remote support to our customers and do remote maintenance of our business customers their devices. We also use the webchat function to communicate with customers and help them remotely. So the product addresses the business problems related to remote support and remote maintenance of our customers.

Pros

  • Connect with whatever Windows based device
  • Allow management of files remotely
  • Stable connections and high performance
  • Great support

Cons

  • The option to disable keyboard/mouse during session
  • Whitelabel functionality - customize how it looks even further
  • Better Wake-on-Lan support
  • Eased our remote support
It's really easy to use because of the simple number based session login. It also allows integration with software.
Yes it sure does
It's been great!
Yes, their support is amazing!
Way better support, easier to connect as it only uses a short number instead of an id and password - better connection and more stable

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

We've tried LogMeIn, TeamViewer and TSPlus - but ISL Light Online is the best - especially the option to self-host to increase privacy and data concerns is a must have. Add to that the amazing support from the support team and the continious development of new features and fixing of bugs.

ISL Light Feature Ratings

Remote Administration
6.8
Screen sharing
10
File transfer
10
Instant message
5
Secure remote access with Smart Card authentication
Not Rated
Access to sleeping/powered-off computers
2
Over-the-Internet remote session
6
Initiate remote control from mobile
7
Remote management of servers & workstations
10
Centralized management dashboard
5
Session record
9
Annotations
8
Monitoring and Alerts
6
Multi-platform remote control
4

Using ISL Light

5 - Remote support
1 - One person who maintains the setup
  • Remote support
  • Remote management
  • Live Chat
  • Upgrade computers remotely
  • Integration in custom software
It's the best, it's simple as that!

Evaluating ISL Light and Competitors

Yes - LogMeIn
  • Scalability
  • Ease of Use
  • Other
Self-hostable - so no dependence on Cloud
Wouldn't change anything

ISL Light Implementation

ISL Light Training

Configuring ISL Light

It's perfect!
Not really - except the use of the shorter session codes if you only have a handful support employees - eases the entering of the code drastically
Some - we have done small customizations to the interface - Easy, the guide for it is amazing!
No - we have not done any custom code
Not really

ISL Light Support

Support is the best!
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
No we did not
Yes - It was resolved pretty quickly
Always!

Using ISL Light

ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • Remote support
  • File transfer
  • Remote support MacOs (not ISL's fault, that's Apple for you)
Yes - Great!

ISL Light Reliability

It always works when it needs to
Always available
High performance!

Integrating ISL Light

Haven't done integrations yet
No comment
  • 3CX
  • Custom self developed software
Not that I know of
Ask support if you need help

Relationship with ISL Online

Upgrading ISL Light

Comments

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