ISL Light

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
ISL Light	Score 8.8 out of 10	Small Businesses (1-50 employees)	ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS.	$16.90 per month (1 concurrent user)

Pricing

ISL Light

Editions & Modules

Starter: $16.90
per month
Standard: $34.90
per month
Self-Hosted: $44.90
per month
Premium: $54.90
per month

Offerings

Pricing Offerings
ISL Light
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes

Entry-level Setup Fee

No setup fee

Additional Details

ISL Online's pricing model considers the number of licenses purchased, which determines the maximum number of concurrent users within the organization. A concurrent user is defined as anyone running one or more sessions simultaneously from any device. There are no restrictions on the number of ISL Light users within a company or the remote devices managed. For example, with three licenses, an unlimited number of people in a company can use ISL Light and can access an unlimited number of remote devices, but only three users can use it concurrently. When one of these three users ends their session, a fourth user can begin their session, and so on.

More Pricing Information

See prices

Community Pulse
	ISL Light
Considered Both Products	ISL Light Verified User Technician Chose ISL Light Simple UI with ease of use for the end user. ISL Light compability with a range of Windows OS's. Cost effective in relation to number of licenses versus active remote control techs. Great tech support and aftersale service puts ISL Light at the front of the line above the rest. Helpful? AL Aleš Laznik IT Manager Chose ISL Light Beat them all Helpful? Verified User C-Level Executive Chose ISL Light ISL is considerably more cost effective for us, partly because we've opted to self-host it. Not many other providers offer this approach. Incentivized Helpful? CM Carlos Martinez Coordinador de IT Chose ISL Light more secure Incentivized Helpful? Verified User Engineer Chose ISL Light Good feature support, on premise installation Incentivized Helpful? Verified User Vice-President Chose ISL Light Way better support, easier to connect as it only uses a short number instead of an id and password - better connection and more stable Incentivized Helpful? Verified User Manager Chose ISL Light it is easy to use for IT support and users Incentivized Helpful? MS Matej Seko Vigros d.o.o. Chose ISL Light is more accessible je bolj dostopno Incentivized Helpful? Verified User Director Chose ISL Light We can manage our own server Incentivized Helpful? SM Sebastijan mid Systems engineer Chose ISL Light In our specific case user console simplicity in ISL light is a major positive for ISL light. ISL always on agent for unattended access is vastly superior to TeamViewer's solution. TeamViewer has become bloated in recent years, changing things for the sake of changing them, … Incentivized Helpful? LM Lauren McCann IT Engineer Chose ISL Light I haven't tried any others. Incentivized Helpful? Verified User Professional Chose ISL Light More bang for the buck. Incentivized Helpful? Verified User Supervisor Chose ISL Light Option to self-host. Incentivized Helpful? RB Roy Bulder service technician Chose ISL Light For us, it was mainly the cost that made the difference. TeamViewer is simply very expensive and offers no added value compared to ISL Light. Installing the software on a server also went more smoothly. Where this was not possible with TeamViewer at the time, it worked … Incentivized Helpful? SZ Slavc Zust CEO Chose ISL Light I've worked with TeamViewer and AnyDesk, but ISL Light is better! ISL Light is simply better and faster! But what I like most is its file transfer solution! Incentivized Helpful? Verified User Administrator Chose ISL Light We select ISL Light for the price and for the simplicity to use Incentivized Helpful? Verified User Consultant Chose ISL Light Fast, quick, nonsense free, can downgrade picture quality for clients on mobile broadband The three above mentioned softwares like CWA, Splashtop and TeamViewer can require you to lookup information on how to use the software, in-comparison to ISL where it's easy graphically. Incentivized Helpful? Verified User Director Chose ISL Light Much more intuitive when compared to remote desktop and as no changes are required on the firewall on the server side, it's a much more secure connection. Helpful? Henry Jones Information Technology Security Specialist Chose ISL Light Support is always quick and responsive, although I only had to contact support for license renewals over the past few years, so in essence, once a year. We made use of ISL Online at other companies too, at that time there was no real contender in the market according to my … Helpful? Verified User Administrator Chose ISL Light ISL Light, although paid software, is much easier to use than all the above programs, because they have not only ads, but also other, never-to-be-added "spam". This program is suitable for almost all devices, from Windows to Android or iOS. It does not have any ads. It does not … Incentivized Helpful? Verified User Administrator Chose ISL Light TeamViewer is too expensive and I don't like the unattended management. AnyDesk doesn't have the functions that I like most about ISL Light. TeamViewer es demasiado caro y no me gustó la gestión desatendida. AnyDesk no tiene las funciones que más me gustan de ISL Light. Helpful? KH Kai Hartig CTO Chose ISL Light Fairness, Support and License-Costs are quite important for us. Also the abbility to install an own ISL Light-Server onPrem, if we need it in furture. Helpful?

Features

ISL Light

Remote Administration

Comparison of Remote Administration features of Product A and Product B
	ISL Light 8.0 91 Ratings 1% above category average
Screen sharing	8.585 Ratings
File transfer	9.385 Ratings
Instant message	7.468 Ratings
Secure remote access with Smart Card authentication	7.916 Ratings
Access to sleeping/powered-off computers	6.062 Ratings
Over-the-Internet remote session	8.582 Ratings
Initiate remote control from mobile	7.753 Ratings
Remote management of servers & workstations	8.671 Ratings
Remote Active Directory® management	8.623 Ratings
Centralized management dashboard	8.051 Ratings
Session record	8.258 Ratings
Annotations	8.443 Ratings
Monitoring and Alerts	7.835 Ratings
Multi-platform remote control	7.865 Ratings

Best Alternatives
	ISL Light
Small Businesses	Getscreen.me Score 9.6 out of 10
Medium-sized Companies	Remote Desktop Manager Score 9.5 out of 10
Enterprises	Remote Desktop Manager Score 9.5 out of 10
All Alternatives	View all alternatives

User Ratings
	ISL Light
Likelihood to Recommend	8.6 (91 ratings)
Likelihood to Renew	9.1 (3 ratings)
Usability	8.3 (54 ratings)
Availability	9.1 (1 ratings)
Performance	9.1 (1 ratings)
Support Rating	9.1 (3 ratings)
Implementation Rating	9.1 (2 ratings)
Product Scalability	9.1 (1 ratings)

User Testimonials
	ISL Light
Likelihood to Recommend	ISL Online ISL light is suitable for anyone who plans to provide remote assistance services on a medium to large scale. Due to the high entry price, it is less suitable for consultants with a smaller number of clients or remote stations that need management. Their smallest package in which minutes are rented does not seem suitable for most cases. Incentivized SS Sebastijan Smid Systems engineer Read full review
Pros	ISL Online Prikaz strani na kateri se nahaja uporabnik Prikaz kontaktov uporabnikov Zgodovina pogovorov s strankami Možnost spreminjanja statusa dosegljivosti Nalaganje datotek, zajemov slik,.. Klepetalnik, ki je enostaven za uporabo Nas obvesti, da smo dobili sporočilo, tudi če smo izven klepetalnika Display the page the user is on Displaying user contacts Customer conversation history Ability to change availability status Uploading files, capturing images, etc. An easy-to-use chatbot Notifies us that we have received a message, even if we are outside the chat room Verified User Anonymous Read full review
Cons	ISL Online Need a control toggle at least on AlwaysOn. User moves the mouse and you lose all control instantly. Clipboard features are a bit wonky still, and your clipboard seems to get emptied a lot. So if you're trying to copy and paste you might lose something Passwords for the systems are saved per machine, so if you work from multiple devices it can be tricky if you have complex passwords Incentivized Verified User Anonymous Read full review
Likelihood to Renew	ISL Online We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version. Žiga Klajnšek CEO Read full review
Usability	ISL Online Everything works well and quickly, and that's all we need. ISL Light always works, and we've never had a situation where the server was inaccessible or the website was down. It simply gives us a 100% guarantee that we can always log in to our customers' systems. We can install the ISL Light client at our customers' sites without any problems, even though security is high. Incentivized RB Roy Bulder service technician Read full review
Reliability and Availability	ISL Online During the entere time of use, I have never come across any availability issues. Verified User Anonymous Read full review
Performance	ISL Online High performance! Incentivized Verified User Anonymous Read full review
Support Rating	ISL Online We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone. Žiga Klajnšek CEO Read full review
Implementation Rating	ISL Online It was so easy! Incentivized Verified User Anonymous Read full review
Alternatives Considered	ISL Online Multi-monitor handling is super easy with ISL Light. The licensing model of ISL Light's self-hosted version is unbeatable. Great technical support, which often used before I purchased. The unbelievable price increase during and after the covid time of remote tools, has ended, when I found ISL Light. ISL Light is really a underdog in the remote utility market. I'm glad that I found it. Verified User Anonymous Read full review
Scalability	ISL Online Easy to deploy onto new devices. Ability to group devices so they can managed remotely efficiently. Verified User Anonymous Read full review
Professional Services	ISL Online No professional services used Incentivized Verified User Anonymous Read full review
Return on Investment	ISL Online Saves time: able to help our customers right-away. No need to visit them physically Fastest aid in problem-solving: customer happy and more likely to return Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-) Eddie Palmans Owner / developer Read full review
ScreenShots	ISL Light Screenshots