TrustRadius

ISL Light

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
ISL Light
Score 7.9 out of 10
Small Businesses (1-50 employees)
ISL Light is remote support and remote access software that enables SMBs and large enterprises to offer fast and efficient support and maintenance for Windows, Mac and Linux computers as well as mobile device support for Android and iOS. ISL Light allows the operator to invite a client to join a support session by typing in a unique session code, or to start the remote support session directly from live chat software. The software is translated in 28 languages and used across…
$34.90
per month
Pricing
ISL Light
Editions & Modules
Cloud
$34.90
per month
Self-Hosted
$44.90
per month
Pay-per-Use (500 minutes)
$125
per year
Offerings
Pricing Offerings
ISL Light
Free Trial
Yes
Free/Freemium Version
No
Premium Consulting/Integration Services
Yes
Entry-level Setup FeeOptional
Additional Details—
More Pricing Information
Community Pulse
ISL Light
Considered Both Products
ISL Light
Chose ISL Light
Overall functionality, ease of use and stability for unattended remote management
Verified User
Professional
Chose ISL Light
None of these work when trying to connect from my personal computer. Guys in our IT offered to use ISL Light and it worked without a glitch ever since.
Verified User
Professional
Chose ISL Light
ISL Light is easier to use.
Verified User
Vice-President
Chose ISL Light
Way better support, easier to connect as it only uses a short number instead of an id and password - better connection and more stable
Verified User
Technician
Chose ISL Light
Annoying ads and pop ups, random updates
Verified User
Technician
Chose ISL Light
Simple UI with ease of use for the end user. ISL Light compability with a range of Windows OS's. Cost effective. Great support and aftersale puts ISL Light at the front of the line.
Alireza Rezaei | TrustRadius Reviewer
Alireza Rezaei
automation expert
Chose ISL Light
With ISL Light, I send a link to customers and they can set specific /particular passwords, and also with global password we can login to an unattended remote desktop.
Eddie Palmans | TrustRadius Reviewer
Eddie Palmans
Owner / developer
Chose ISL Light
When I performed a little market research I found out that ISL Light has great competitive pricing. Especially a major benefit for me personally, is that there is the possibility to purchase the license on per-credit use (besides per subscription).
Also, on the technical side, …
Michael Babcock | TrustRadius Reviewer
Michael Babcock
Computer and Information Systems Manager
Chose ISL Light
The ability to install ISL Light on our own server and manage the connections securely ourselves made a huge impact on our decision. Other systems require cloud connectivity to third-party servers we cannot vouch for. ISL's licensing terms are very reasonable in comparison as …
Verified User
Administrator
Chose ISL Light
It's easy to answer this. ISL Light has practical advantages with a normal or RDP connection. Always-on seems to work better for us and only one number to connect to a client is also more practical than entering numbers and passwords. Also, faster opening and always the …
EN
Emil Nilsson
System Consultant
Chose ISL Light
Both of these other products are really good on the functional part. However, they are a little less good when it comes to easy connecting.
Patrik Lleshaj | TrustRadius Reviewer
Patrik Lleshaj
ICT Engineer
Chose ISL Light
- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running)
- No password or such things needed, just a code which is automatically generated
- Easy Modus to see UAC-Windows and complete administrative tasks
AA
Andy Anderson
CEO (Chief Executive Officer)
Chose ISL Light
[In my experience] All of the other services have jacked up their prices, making them uncompetitive. While they may have similar feature sets, they don't make things as easy as ISL Light for renewing subscriptions and upgrading software. ISL Light shines as offering a variety …
Verified User
Technician
Chose ISL Light
ISL Light is cheap for multisession use. It has a very simple licensing model if we compare to other softwares. Using the software is simple and the GUI stays the same and doesn't change with upgrades.
Beits (Eitan) Livneh | TrustRadius Reviewer
Beits (Eitan) Livneh
Managing Partner
Chose ISL Light
The integration that ISL Light has with ISL Pronto was a wonderful reason for us to consider ISL instead of other solutions. Most other providers do not offer seamless access from any device, to any device. For example- our engineer can access FROM his cell phone, into a …
BV
Beno Virt
Administrative Coordinator
Chose ISL Light
ISL Light is the superb solution of all tested.
Chose ISL Light
Cost and an easier painless installation on the clients machine.
Tatjana Zupan | TrustRadius Reviewer
Tatjana Zupan
Project Manager
Chose ISL Light
We used to use a product (I can't remember the name) that didn't have as many functions.
Verified User
Administrator
Chose ISL Light
it is reliable, easy to install, easy to use, cost-effective

Verified User
Manager
Chose ISL Light
-Fast responding
-Easy to use
-Fast transfer
Verified User
Administrator
Chose ISL Light
Sometimes I use team-viewer but ISL Light is much better because it is on the PC level, not on user level, so you can switch users while remotely connected.
Top Pros
Top Cons
Features
ISL Light
Remote Administration
Comparison of Remote Administration features of Product A and Product B
ISL Light
8.0
35 Ratings
3% below category average
Screen sharing9.033 Ratings
File transfer8.133 Ratings
Instant message6.127 Ratings
Secure remote access with Smart Card authentication7.811 Ratings
Access to sleeping/powered-off computers6.125 Ratings
Over-the-Internet remote session8.633 Ratings
Initiate remote control from mobile8.525 Ratings
Remote management of servers & workstations8.927 Ratings
Remote Active Directory® management8.611 Ratings
Centralized management dashboard8.319 Ratings
Session record8.223 Ratings
Annotations8.521 Ratings
Monitoring and Alerts7.517 Ratings
Multi-platform remote control7.828 Ratings
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ISL Light
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Score 9.8 out of 10
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All AlternativesView all alternatives
User Ratings
ISL Light
Likelihood to Recommend
9.0
(35 ratings)
Likelihood to Renew
9.1
(2 ratings)
Usability
9.1
(1 ratings)
Support Rating
9.1
(2 ratings)
Implementation Rating
9.1
(1 ratings)
User Testimonials
ISL Light
Likelihood to Recommend
ISL Online
If a colleague needs reliable, fast, easy to manage and easy to learn remote support software, then this is it. If you need a remote support app that just installs and works, it literatlly can be set up in seconds. Open, offer remote support, get code and send it to the other side. The only time I would not recommend ISL Light is if my colleague need remote connect software just to connect to one non essential machine - like home media computer. For that I would suggest some free software. But as soon you need to connect to couple of computers or much more that ISL Light would be the only recommendation.
Žiga Klajnšek | TrustRadius Reviewer
Read full review
Pros
ISL Online
  • Allow remote control of Windows, Mac, Android and iOS
  • Automatically record support / remote sessions
  • Allow UAC easy control remotely
  • Auto-recognize the OS of the client, to download the correct remote file for them to execute
  • Very fast connection speed (initial connect, and on-going session speed)
  • Allowing us to use our own website AND the islonline.net in case there are issues
Beits (Eitan) Livneh | TrustRadius Reviewer
Beits (Eitan) Livneh
Managing Partner
Read full review
Cons
ISL Online
  • I would like the chat not to get in the way during the sessions, although it is something not so important if it could be seen better.
  • Something in the design does not look so modern, I would like its interface to look more attractive.
Mauricio Amaya | TrustRadius Reviewer
Mauricio Amaya
CCO (Chief Contracting Officer)
Read full review
Likelihood to Renew
ISL Online
We are renew the license for 10 years now and we do not see why would change that. It just gets better with every new version.
Žiga Klajnšek | TrustRadius Reviewer
Read full review
Usability
ISL Online
Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
Verified User
Anonymous
Read full review
Support Rating
ISL Online
We had issues with mouse skipping on mobile devices. Support is immediatly availabe, they examined our case and in one of the new versions of the app this problem was gone.
Žiga Klajnšek | TrustRadius Reviewer
Read full review
Alternatives Considered
ISL Online
- Biggest turnoff for TeamViewer: The different version (Connection doesn't work if there are different versions running) - No password or such things needed, just a code which is automatically generated - Easy Modus to see UAC-Windows and complete administrative tasks - Stay connected even after a restart - Wide range of options and customization - Easy Interface and super maneuverability
Patrik Lleshaj | TrustRadius Reviewer
Patrik Lleshaj
ICT Engineer
Read full review
Return on Investment
ISL Online
  • Saves time: able to help our customers right-away. No need to visit them physically
  • Fastest aid in problem-solving: customer happy and more likely to return
  • Negative: not much negativity about ISL Light, although I get even less in-person contact with clients :-)
Eddie Palmans | TrustRadius Reviewer
Eddie Palmans
Owner / developer
Read full review
ScreenShots

ISL Light Screenshots

Screenshot of remote access control in ISL Light.Screenshot of unattended access setup. Access can be allowed to as many computers as desired.Screenshot of a connection with a remote client, which can be set up by sending an email or sharing a link.Screenshot of interactions with the Windows UAC on a remote device.Screenshot of the dual panel File Manager, used to transfer files.Screenshot of the web console where remote desktop sessions can be managed from a web browser.