ISL Online is the ideal tool for effective customer support

Within our organization, we use ISL Light for customer support. Through ISL, customers can contact us regarding various questions they have when using our project management system. Then, based on their question, we send them an answer, which can be supplemented with files, various screen captures, etc. We use ISL Light on a daily basis, as our customers also like to use it, as it is only a click away for them. If the questions are more extensive and require more attention for review, then we continue the communication via email. ISL is a great thing, because it also shows us the page our customer is on and guides us in advance to what the customer's question will be related to.

Original Slovakian Text: Znotraj naše organizacije ISL uporabljamo za podporo strankam. Preko ISL nas stranke lahko kontaktirajo glede različnih vprašanj, ki se jim porajajo pri uporabi našega sistema za projektno vodenje. Potem jim mi na podlagi njihovega vprašanja pošljemo odgovor, ki ga lahko dopolnimo z datotekami, različnimi zajemi zaslona ipd. ISL uporabljamo na dnevni bazi, saj se ga rade poslužujejo tudi naše stranke, saj je zanje le en klik stran. V kolikor so vprašanja bolj obsežna in potrebujejo več pozornosti za pregled pa potem komunikacijo nadaljujemo preko emaila. ISL je super zadeva, saj nam prikaže tudi stran, na kateri se naša stranka nahaja in nas že predčasno usmeri na kaj se bo vprašanje stranke navezovalo.

This review was originally written in Slovenian and has been translated into English using a third-party translation tool. While we strive for accuracy, some nuances or meanings may not be perfectly captured.