Item: ISL Light
Rating: 10
Author: Verified User

Overall Satisfaction with ISL Light

Use Cases and Deployment Scope

We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal with IT issues as well as assist in providing training. Since the pandemic begun it has accelerated our work from home strategy and ISL has been invaluable in that regard. There was no need to get all staff to bring their equipment into the office. We could just provide them a remote session link and install the software they would need to continue working. From an administrators point of view, its perfect. Easy to use and expand and has the added bonus of working on mobile devices from both an admin side and client. We have a mix of windows PC's and iPads and ISL has never failed in three years. Because the client software has such a small footprint it doesn't slow down the device its on and is hardly noticeable unlike similar products which also have ads. Definitely going to stay with this product. The only time i have ever needed to contact their support team has been to renew the licence, this should give you an idea of how reliable it is. Also when we have contacted them, they have been swift to respond. Keep up the great work!

Pros and Cons

Pros

Small footprint
Never fails
Prompt Support
Easy to use

Cons

ios connection a bit finneky, but I suspect that is down to Apple rather than ISL Light

Most Important Features

Unattended access
Reliability
Quick Support

Return on Investment

Reduced travel time
ROI

Usability

Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.

Alternatives Considered

TeamViewer

Annoying ads and pop ups, random updates

Key Insights

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

Other Software Used

Jamf Now, Ubiquiti Networks UniFi

Likelihood to Recommend

I have already recommended its use to a friend in a similar industry. Some might think that the likes of Teams and its screen sharing feature is good enough, but with ISL Light you have the ability to gain admin privileges which you cannot in Teams. Also it gives you the ability to gain unattended access. The other alternative is TeamViewer, but I have never liked the ad pop-ups and the passive-aggressive upgrade notifications.

ISL Light Feature Ratings

Remote IT support
Remote software updates/patches

Innovative Uses

Remotely updating router configs
Remotely monitoring network bandwidth issues

Future Planned Uses

Will look into the Active Directory module

Likelihood to Renew

This will be the 3rd year of renewal.

Evaluating ISL Light and Competitors

Products Replaced

Yes - Teamviewer Very costly and UX for end users was challenging.

Key Differentiators

Cloud Solutions
Ease of Use
Other

The product had to be intuitive. Also a UK based support team was greatly appreciated by end users.

Evaluation Lessons Learned

Happy with the evaluation process.

ISL Light Implementation

Implementation Rating

Implementation Details / Implementation Partner

Implemented in-house

End users connectivity

ISL Light Support

Support Rating

Only ever needed them when renewing the licence.

ISL Light Customer Support Pros and Cons

Pros	Cons
Quick Resolution Good followup Knowledgeable team Problems get solved Kept well informed No escalation required Immediate help available Support understands my problem Support cares about my success Quick Initial Response	None

Using ISL Light

Usability Pros and Cons

Pros	Cons
Like to use Relatively simple Easy to use Technical support not required Well integrated Consistent Quick to learn Convenient Feel confident using Familiar	None