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Always reliable, always On.
Updated July 25, 2023

Always reliable, always On.

Anonymous | TrustRadius Reviewer
Score 10 out of 10
Vetted Review
Verified User

Overall Satisfaction with ISL Light

We use ISL Light in support of all our staff who work across a large area, some in remote locations. ISL Light allows us to remotely deal with IT issues as well as assist in providing training. Since the pandemic begun it has accelerated our work from home strategy and ISL has been invaluable in that regard. There was no need to get all staff to bring their equipment into the office. We could just provide them a remote session link and install the software they would need to continue working. From an administrators point of view, its perfect. Easy to use and expand and has the added bonus of working on mobile devices from both an admin side and client. We have a mix of windows PC's and iPads and ISL has never failed in three years. Because the client software has such a small footprint it doesn't slow down the device its on and is hardly noticeable unlike similar products which also have ads. Definitely going to stay with this product. The only time i have ever needed to contact their support team has been to renew the licence, this should give you an idea of how reliable it is. Also when we have contacted them, they have been swift to respond. Keep up the great work!
  • Small footprint
  • Never fails
  • Prompt Support
  • Easy to use
  • ios connection a bit finneky, but I suspect that is down to Apple rather than ISL Light
  • Unattended access
  • Reliability
  • Quick Support
  • Reduced travel time
  • ROI
Annoying ads and pop ups, random updates

Do you think ISL Light delivers good value for the price?

Yes

Are you happy with ISL Light's feature set?

Yes

Did ISL Light live up to sales and marketing promises?

Yes

Did implementation of ISL Light go as expected?

Yes

Would you buy ISL Light again?

Yes

I have already recommended its use to a friend in a similar industry. Some might think that the likes of Teams and its screen sharing feature is good enough, but with ISL Light you have the ability to gain admin privileges which you cannot in Teams. Also it gives you the ability to gain unattended access. The other alternative is TeamViewer, but I have never liked the ad pop-ups and the passive-aggressive upgrade notifications.

ISL Light Feature Ratings

Remote Administration
10.0
Screen sharing
10
File transfer
10
Instant message
10
Secure remote access with Smart Card authentication
10
Access to sleeping/powered-off computers
10
Over-the-Internet remote session
10
Initiate remote control from mobile
10
Remote management of servers & workstations
10
Remote Active Directory® management
10
Centralized management dashboard
10
Session record
10
Annotations
10
Monitoring and Alerts
10
Multi-platform remote control
10

Using ISL Light

3 - IT Support
We dont need people to support ISL, once installed it just works.
  • Remote IT support
  • Remote software updates/patches
  • Remotely updating router configs
  • Remotely monitoring network bandwidth issues
  • Will look into the Active Directory module
This will be the 3rd year of renewal.

Evaluating ISL Light and Competitors

Yes - Teamviewer Very costly and UX for end users was challenging.
  • Cloud Solutions
  • Ease of Use
  • Other
The product had to be intuitive. Also a UK based support team was greatly appreciated by end users.
Happy with the evaluation process.

ISL Light Implementation

ISL Light Support

Only ever needed them when renewing the licence.
ProsCons
Quick Resolution
Good followup
Knowledgeable team
Problems get solved
Kept well informed
No escalation required
Immediate help available
Support understands my problem
Support cares about my success
Quick Initial Response
None
Support was included
I have never needed to submit a support request in three years. That in itself is exceptional .

Using ISL Light

Web portal as well as the mobile apps are simple to use interfaces. Nothing daunting about them at all.
ProsCons
Like to use
Relatively simple
Easy to use
Technical support not required
Well integrated
Consistent
Quick to learn
Convenient
Feel confident using
Familiar
None
  • One click connections
  • Always On
  • Connection to ios devices
Yes - Super simple, never had t fail. The layout is very intuitive.