DialLink vs. Ooma Office

DialLink

Ooma Office

Overview
Product	Rating	Most Used By	Product Summary	Starting Price
DialLink	Score 0.0 out of 10	N/A	DialLink is a business phone system built specifically for SMBs and startups. It combines advanced call handling, AI voice agents, and business messaging into a centralized platform for managing inbound and outbound communication. DialLink's built-in AI automates routine interactions, from answering calls and routing inquiries to generating call summaries and suggested message replies. This helps teams save time, reduce manual effort, and deliver consistent,…	$20 per month per user
Ooma Office	Score 6.8 out of 10	N/A	For businesses of all sizes, Ooma provides advanced voice and collaboration features which they describe as flexible and scalable. With plans starting at $19.95 per user per month, Ooma Office is available without contracts or long-term commitments so as to make it easy for a small business to scale its office phone system with Ooma as its business grows. Ooma Office features include: Unlimited Calling in U.S., Canada, Mexico and Puerto Rico Free Local…	$9.95 per month

Pricing

DialLink

Ooma Office

Editions & Modules

Essential: $20
per month per user
Professional: $35
per month per user
Enterprise: $50
per month per user

Local Phone Number: $9.95
per month
Toll Free Number: $9.95
per month
Toll Free Calling Plan: $15.00
per month
Base Price: $19.95
per month
User Extension: $19.95
per month
Pro: $24.95
per month
Ooma Linx: $49.99
per month
Ooma Wireless Adapter: $49.99
per month
Ooma DP1 Desk Phone: $89.99
per month
Expansion Base Station: $99.99
per month
Yealink IP Phones: $99.99
per month
Cisco IP Phones: $109.99
per month
Yealink Conference IP Phones: $399.99
per month
Conference Bridge: Free
Ring Groups: Free
Virtual Receptionist: Free
Number Porting: Free

Offerings

Pricing Offerings
DialLink	Ooma Office
Free Trial
Yes	No
Free/Freemium Version
No	No
Premium Consulting/Integration Services
No	No

Entry-level Setup Fee

No setup fee

$19.95 per user/month

Additional Details

Discount available for annual billing.

Ooma Office offers plans starting at $19.95 per user/month with no contracts, ever.

More Pricing Information

Community Pulse
	DialLink	Ooma Office
Considered Both Products	DialLink No answer on this topic	Ooma Office SS Stephanie Sullivan President Chose Ooma Office When we selected Ooma, it had the better feature set, reliability, and ease of implementation. Incentivized Helpful? KK Katherine Klaus Business Administrator Chose Ooma Office We used Spectrum Business phones before switching to Ooma Office, and the difference in overall usability has been night and day. With Spectrum, the installation process was frustrating — it felt overly complicated, and getting support when we needed it was a constant headache. … Incentivized Helpful? TB Thomas Blake Owner Chose Ooma Office Ooma Office has more features and has had better call quality all for a lower price. Incentivized Helpful? Verified User Anonymous Chose Ooma Office Ooma is programmable. When I had comcast I could not program the phones. Incentivized Helpful? Steve Parker Chief Risk Advisor Chose Ooma Office RingCentral is far more difficult to set up and costs more (monthly). Incentivized Helpful? Matthew Perrault Business Owner/Operator Chose Ooma Office Easier to use, more features, and definitely more Bang for your $ Incentivized Helpful? Verified User Anonymous Chose Ooma Office Ooma was the first and only we have used Incentivized Helpful? Verified User Anonymous Chose Ooma Office Cost to feature ratio Incentivized Helpful? JV Jojy Vengassery Managing Director Chose Ooma Office N/A Incentivized Helpful? Terry Mills Regional Vice President Chose Ooma Office I used a land line company for years and then switched to a VOIP company. When I learned how much better Ooma was, I was really skeptical at first, but they allowed me to try their service. Once I did, there was no comparison. I switched to Ooma and have never looked back. Incentivized Helpful? JQ Joshua Quintero Owner and Attorney Chose Ooma Office Ooma leads the way, especially since they are a VOIP service in the age of teleworking and work from home. It is cheaper and can be used anywhere via their application, which works overall pretty well. Incentivized Helpful? KA karthikeyan alamelumangapuram Manager Chose Ooma Office It's much easier to manage than our previous solutions. It makes our phone infrastructure robust and scalable. The virtual assistant has also been very useful for us to keep our customers updated on changes in pricing, hours etc. We had to manually record any changes earlier … Incentivized Helpful? CD Chris Drew President Chose Ooma Office I can only speak to Ooma Office, as it was the first product I evaluated and was referred to me by someone I trust who uses it. Incentivized Helpful? Jennifer Heagle Director of Coworking Chose Ooma Office So much better, easier to use and less expensive! Overall better product. Support is heads and tails above what Nextiva pretends to offer its customers! I will save over $6000 my first year alone with Ooma. Thank you for making such a great product. You will help small … Incentivized Helpful? NS Nirvair Sidhu President Chose Ooma Office 1World Online Incentivized Helpful? Verified User Anonymous Chose Ooma Office Ooma [Office] was [the] cheaper option over Nextiva. It didn't have near the features of Nextiva, but saved money for us month to month. The features that we were losing out on, while interesting, were not things we needed in order to support our organization. We were very … Incentivized Helpful? David Buckley Senior Pastor Chose Ooma Office We only used our local phone company. Compared to our local phone company, Ooma Office beats it hands down. It is much cheaper. It has an app for my phone that works brilliantly. It is user-friendly. We are able to take calls both in the office and when we are mobile. The … Incentivized Helpful? KS KeeYactta Smith CEO (Chief Executive Officer) Chose Ooma Office We were using Open Phone, an app. We paid for 4 different numbers and ran our business this way which was not sustainable. We were also paying $60 a month for this service which had 0 features. Once we switched to Ooma office, we have dropped our bill to $30 and are using 3 … Incentivized Helpful? Verified User Anonymous Chose Ooma Office We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any … Incentivized Helpful? Hillary Louarti Manager Chose Ooma Office We went over to Ooma [Office] after having had Intermedia for several years. Intermedia was good, but they were due for an update on many of their systems, which they did after we left. With Ooma [Office], we have our hold music and other basic, easy to use options that fit … Incentivized Helpful? Josh Bicknell Owner, Educator Chose Ooma Office This is my first experience with a VOIP phone system, but previously I had tried to use AT&T for my business line, although the setup never even happened because of misinformation I was given. In the end I'm glad I ended up with Ooma instead because it has been much more … Incentivized Helpful? Verified User Anonymous Chose Ooma Office Digium's uptime and service was not great Incentivized Helpful? LH Lloyd Huys Business Development Manager Chose Ooma Office For cost and features, Ooma Office was our best option. Incentivized Helpful? Tom Von Braunsberg President Chose Ooma Office The Ooma product offer significantly more features a small business at a much lower price. The customer service is excellent. We are treated the same as if we were their largest customer. The larger communication companies don’t seem to be too interest in the small business … Incentivized Helpful? ME Marlene Ehlers Operations Manager Chose Ooma Office Easier on the pocket. More flexibility to do what you need it to do. Incentivized Helpful?

Features

DialLink

Ooma Office

Cloud PBX

Comparison of Cloud PBX features of Product A and Product B
	DialLink - Ratings	Ooma Office 8.1 Ratings 2% above category average
Hosted PBX	00 Ratings	9.50 Ratings
Multi-level Interactive Voice Response (IVR)	00 Ratings	8.50 Ratings
Directory of employee names	00 Ratings	6.20 Ratings

Call Management

Comparison of Call Management features of Product A and Product B
	DialLink - Ratings	Ooma Office 6.5 Ratings 23% below category average
Answering rules	00 Ratings	5.90 Ratings
Call recording	00 Ratings	6.80 Ratings
Call park	00 Ratings	6.30 Ratings
Call screening	00 Ratings	6.60 Ratings
Message alerts	00 Ratings	6.80 Ratings

VoIP system collaboration

Comparison of VoIP system collaboration features of Product A and Product B
	DialLink - Ratings	Ooma Office 4.6 Ratings 53% below category average
Audio conferencing	00 Ratings	4.60 Ratings

Mobile apps

Comparison of Mobile apps features of Product A and Product B
	DialLink - Ratings	Ooma Office 7.6 Ratings 4% below category average
Mobile app for iOS	00 Ratings	6.80 Ratings
Mobile app for Android	00 Ratings	8.50 Ratings

Best Alternatives
	DialLink	Ooma Office
Small Businesses	CloudTalk Score 7.4 out of 10	CloudTalk Score 7.4 out of 10
Medium-sized Companies	CloudTalk Score 7.4 out of 10	CloudTalk Score 7.4 out of 10
Enterprises	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10	Cisco Business Edition 7000 (discontinued) Score 9.0 out of 10
All Alternatives	View all alternatives	View all alternatives

User Ratings
	DialLink	Ooma Office
Likelihood to Recommend	- (0 ratings)	6.7 (0 ratings)
Likelihood to Renew	- (0 ratings)	9.1 (0 ratings)
Usability	- (0 ratings)	7.2 (0 ratings)
Support Rating	- (0 ratings)	8.1 (0 ratings)
Implementation Rating	- (0 ratings)	8.0 (0 ratings)

User Testimonials
	DialLink	Ooma Office
Likelihood to Recommend	No answers on this topic	[Ooma Office has] good customer service: this is important in our business as we have 24/7 phone service and rely on any tech issues being solved quickly. The price point is very good for small businesses. Being able to block robo / spam calls with one click is a huge plus as it saves us time on the phone and cleans up our incoming calls for the future. Incentivized Hillary Louarti Manager Read full review
Pros	No answers on this topic	Saving money: Ooma Office saves a bundle compared to what we were paying for Verizon business phone services. The mobile app is the most helpful part of Ooma Office for us. We can be "in the office" anywhere, even if we're telephonically. The automated assistant can be invaluable in routing calls and handling frequently asked questions. Incentivized SS Stephanie Sullivan President Read full review
Cons	No answers on this topic	Cell phone app could be a little easier to use. Ooma Desktop needs some tweaking to make it more user friendly. I would like my 800 number to be assigned to my personal mailbox vs. having to have its own extension. Incentivized Verified User Anonymous Read full review
Likelihood to Renew	No answers on this topic	We have found it very easy to configure, manage, and expand our phone operations with Ooma Office. We needed a reliable phone network as this is the first means of communication for our customers - Ooma has made it a lot easier for us to manage. Their support is also available 24x7 so that's a huge plus. KA karthikeyan alamelumangapuram Manager Read full review
Usability	No answers on this topic	If I had to rate Ooma Office’s overall usability on a scale from 1 to 10, I’d give it a solid 9 out of 10.From my experience, the setup was incredibly straightforward — honestly one of the easiest systems I’ve ever rolled out for a small business. The dashboard is clean, user-friendly, and doesn’t take a tech-savvy person to navigate. Within a short time, our team was up and running without needing IT support.What I really appreciate is how intuitive the call handling features are — forwarding, voicemail, virtual receptionist — it’s all laid out in a way that just makes sense. Plus, the mobile app makes it super convenient to stay connected when I’m not in the office. Incentivized KK Katherine Klaus Business Administrator Read full review
Support Rating	No answers on this topic	Ooma Office support is always available. I've never been on the phone with them for longer than 5 minutes. They are knowledgable, have great active listening skills, are able to make recommendations on how to make Ooma Office work even better for you, and wait times to speak with an agent are reasonable and typically less than 1 minute. Incentivized TC The Post Hole Co Operations Manager Read full review
Implementation Rating	No answers on this topic	Have a plan in place before you start the implementation, open communication with the staff on the changes being made, prepare a reference guide on the system and how to navigate the new setup. Budget and allocate time for helping staff learn the new system. Consolidate and coordinate all the questions internally before reaching out to support. KA karthikeyan alamelumangapuram Manager Read full review
Alternatives Considered	No answers on this topic	We use Ooma Office for everyone in the company including mobile users. It has allowed us to eliminate the spam callers as well give our mobile and remote users the ability to make business calls - from any device, from anywhere, at any time - without having to worry about any long distance charges, or without giving up their personal telephone numbers (at home or cellular). Incentivized Verified User Anonymous Read full review
Return on Investment	No answers on this topic	Nearly 60% reduction in telephone costs; results were almost immediate 10-15% reduction in time spent on the phone or on calls that may not be revenue impacting. I can literally take my office with me anywhere! I can use my Ooma equipment anywhere I have access to HSI! Wendy White Facility Manager Read full review
ScreenShots	DialLink Screenshots	Ooma Office Screenshots