Dialpad Ai Sales Center

Overview
ProductRatingMost Used ByProduct SummaryStarting Price
Dialpad Ai Sales Center
Score 8.9 out of 10
N/A
Dialpad Ai Sales (formerly Dialpad Sell) is a phone system built for sales boasting real-time coaching & CRM integrations. The communications platform includes support for real-time sales coaching and call analytics, Voice Intelligence with objection handling, call sentiment analysis to drive just-in-time coaching, and support for a range of headsets and phones. The product was launched in 2019.N/A
Pricing
Dialpad Ai Sales Center
Editions & Modules
No answers on this topic
Offerings
Pricing Offerings
Dialpad Ai Sales Center
Free Trial
No
Free/Freemium Version
No
Premium Consulting/Integration Services
No
Entry-level Setup FeeNo setup fee
Additional Details
More Pricing Information
Community Pulse
Dialpad Ai Sales Center
Considered Both Products
Dialpad Ai Sales Center
Chose Dialpad Ai Sales Center
Dialpad Sell offers an amazing array of features for the price. Some of the products I evaluated were up to 10x the price of Dialpad Sell and lacked the voice intelligence features
Chose Dialpad Ai Sales Center
I chose Dialpad over RingCentral because the pricing was much better and the analytics go way more in depth. Implementation was a lot more robust and I feel Dialpad had way better customer service.
Chose Dialpad Ai Sales Center
I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.
Chose Dialpad Ai Sales Center
Google Voice is more affordable but has fewer options for customization. We needed Dialpad Sell to be able to route calls appropriately and the price was better for our needs. Google Voice is great for a one-line, one-number account to have a business line on your same personal …
Chose Dialpad Ai Sales Center
It is more appropriate to use and is better suited to my job than any other product. It has all the features of a caller app with other amazing integrations. I am a huge fan of how it summarises the conversation and I can always go back to a call and listen to something I want …
Chose Dialpad Ai Sales Center
Dialpad [Sell] has more offerings comparatively.
Top Pros
Top Cons
Features
Dialpad Ai Sales Center
Preview Dialer
Comparison of Preview Dialer features of Product A and Product B
Dialpad Ai Sales Center
8.5
16 Ratings
13% above category average
Contact preview8.415 Ratings
Dialer-CRM integration8.613 Ratings
Call notes & tags8.114 Ratings
Automatic call logging9.115 Ratings
Core Dialer
Comparison of Core Dialer features of Product A and Product B
Dialpad Ai Sales Center
7.9
17 Ratings
1% above category average
Outbound dialing8.217 Ratings
Inbound routing8.817 Ratings
Custom caller ID5.316 Ratings
Click-to-call8.615 Ratings
Recorded voicemail drop8.615 Ratings
Dialer contact import8.114 Ratings
Campaign & list management8.112 Ratings
Call Follow-up and Quality Assurance
Comparison of Call Follow-up and Quality Assurance features of Product A and Product B
Dialpad Ai Sales Center
8.5
16 Ratings
8% above category average
Follow-up calls8.714 Ratings
Dialer reporting & analytics8.116 Ratings
Dialer compliance8.813 Ratings
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All AlternativesView all alternatives
User Ratings
Dialpad Ai Sales Center
Likelihood to Recommend
9.6
(18 ratings)
Likelihood to Renew
9.1
(1 ratings)
User Testimonials
Dialpad Ai Sales Center
Likelihood to Recommend
Dialpad
The Dialpad Ai Sales Center is well suited to all uses at my place of business. It is used for coworker as well as customer interaction, transfer of files, meeting notices, and general communication. I personally handle ongoing memberships and sales, and frequently use the voicemail drop feature to save time on clearing lists and reminding customers that they're due for renewal. The AI integration also helps when taking payments, as any missed numbers can be retrieved from the call log afterwards. While there are no immediate non-appropriate examples, a text feature would be very useful if possible given the way VoIP operates. All in all, Dialpad has served its purpose very well in my line of business!
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Pros
Dialpad
  • The auto call record features works great
  • The Auto transcript using the VI is a cool feature
  • The built in caller ID and previous call history all in a glance.
  • Setting status for availability or next availability.
  • A number of integration to other internet services. BTM is one of them.
  • Always updating and adding new features
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Cons
Dialpad
  • The transcript of Voice intelligence AI works good but can be improved
  • When a recording is being played it doesn't sync well with the transcripts. Not a big issue but can be improved
  • Sometimes I encountered Voice delay even when with good internet connection
  • Rest everything seems fine. Dialpad has everything we need.
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Likelihood to Renew
Dialpad
We love using Dialpad and will continue to use it
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Alternatives Considered
Dialpad
I think that Skype for Business was a clunky system to use and didn't seem as up-to-date with their interface as Dialpad Sell does. I have found that Slack does a better job at communicating within the company, but Dialpad Sell is still the best system for external outreach.
Read full review
Return on Investment
Dialpad
  • It has made management of my team easier by showing me who is available for calls and real-time analytics of my call queue and metrics
  • I have a better sense of the issues people are calling about since I can read along with the call and look out for potential widespread issues
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ScreenShots